Took my 3 week old puppy in early hours of Saturday morning told she had respiratory pneumonia gave her painkiller and antibiotic injection and told she will be sleepy for 24 hours and to take her to own vet for more antibiotics on Monday paid the £400 bill. Sunday morning we called them as felt she was getting worse to be told she will be sleepy it’s been a traumatic night, by 4pm we are panicking as she was becoming very limp, called again and said we wanted her seen again, on arrival we had to wait for a quote before they would even look at her, the vet said it will be between £1,000-£1,200 and she had a 50% chance of survival, we took those odds as thought that was good chance then exactly 1 hour and 17 mins later they called to say she’s worse and needs to be put to sleep, that short time is NOT 50% I have spoken to 2 vets and google and all said she should have been kept in the first night. They are now trying to charge us another£239.00 on top of the £500 deposit we had to pay on the night. We are now changing our vets to 1 that offers 24 hour care which is a shame because we were happy there but unless they stop using vets now they loose our pets and from all the reviews and gossip I’m hearing I wish to god I had gone else where and paid extortionate price but had a better service