Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Verisure UK Reviews

1.4 Rating 295 Reviews

10 %

of reviewers recommend Verisure UK

Company Reviews

About Verisure UK:

Verisure Smart Alarms is the leading European monitored alarm supplier for homes and businesses, with over 5 million customers and 25,000 employees across Europe and South America.

We have spent over 35 years supplying peace of mind, and we pride ourselves in both providing quality customer service and building trust throughout the community.

We not only protect our customers, but also work with charities to prevent crime and help victims who need it most. It’s a role we are proud to play and continue to fulfill for generations to come.

For urgent customer support inquiries, please call 0333 200 9000.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The major problem arose when my mother moved into a Home. The man who arrived to collect the equipment was so abusive that the removal men wanted to 'sort him out', he refused to take the equipment and it took 4 attempts on my behalf to return the goods. I have received a barrage of demands by text and phone calls for money 2 months after the bill was settled and they now have the insensitively to demand a copy of the death certificate. This is 4 months after notice was given of her move. If you are able to withstand harassment at a time when you are dealing with a death of a loved one and the fact that no-one believed me even though I had names and dates of when bills were paid then this is possibly the company for you This company”

Posted 9 months ago

Hello Anonymous, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 8 months ago

“Extremely poor service. Cameras are rubbish, kept losing charge. Told them 3 months ago to cancel the contract now they are saying the request was cancelled. No one calls you back and as usual no one higher to speak to. Would not recommend.”

Posted 9 months ago

Hello Nicola Wickende, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 8 months ago

“I've just had a alarm installed by two verisure so-called engineers,six hours later they finished not happy about there fittting and explanations of how to use etc.I also received a phone call today from Verisure they informed me about increase on monertering price's after 6 months”

Posted 9 months ago

Hello Stephen Wiggins, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 8 months ago

“Terrible terrible service!!!! DO NOT USE THEM, 6 months of constant delays and issues and couldn’t fix any. Sometimes the alarm goes off randomly while I’m at home, & then alarm is not activated but get a call that it’s triggered??? Explanations or excuses from VERISURE funnily is WE ARE “NOT VERY SURE” what the problem is 😂😂 Changed the panel, then sorry it’s a software issue? Software is now sorted but now your panel is faulty 🤦🏻 SERIOUSLY!!!!”

Posted 9 months ago

Hello A A, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 8 months ago

“I have written and emailed asking you to remove all your equipment and have had no response to my letter or email. We are within the 7 days which is what it states in your contract and it seems to me you are doing all you can to wiggle out of it. I have been called twice each time saying that it’s not a problem but nothing happened.”

Posted 9 months ago

Hello Alan Scott, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 8 months ago

“BEWARE OF THESE SCAMMERS! BEWARE! Absolutely disgusted with this company, they take advantage and completely Mis sold this to my mum. The initial payment was a huge amount of money that was paid in 2 instalments on the understanding she was paying for the equipment and paying a monthly fee for them to monitor the system. After 18 months of deciding she longer would the monitoring as the prices went up a lot they then said they will be coming to collect the equipment!! This is disgusting as I could have bought her the ring alarm system for an awful lot less and for it to be monitored! This is being taken further as you are taking advantage of elderly people and scamming them out of money!! UPDATE Just received a call from these scammers to say he completely understands BS!! PLEASE PLEASE PLEASE do not use this company! We have a ring system with every device you can get and cost half the amount they ask for initially for the equipment you will never own. I wish I got this for my mum but instead she is now left hundreds of pounds down and absolutely nothing to show for it. I am heartbroken they have done this to my mum as she doesn’t have much money but wanted to feel safe.”

Posted 9 months ago

Hello Michelle, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 8 months ago

“avoid this company at all costs - we started on just under £30/m (which new customers can still get this price) they never contacted us at all whilst continually increasing the monthly payments which we found last week. the price has nearly doubled, their excuse "due to cost of living crisis" - my wife has been promised a call from a manager multiple times and no one ever calls and the support team simply dont care. if you want to cancel you'll be hit with a £99 fee and they will come and rip out the equipment so we'll need to redecorate most of the rooms at even more expense. we are going to cancel the direct debit as we firmly believe they have turned the contract into an "unfair contract" and thus is invalid, and they have also broken the direct debit rules but not informing us of increases. at the moment we paying £600/yr, any such system purchased privately will last 10+ years, so in 10 years we would of paid this crooks £6000 please avoid”

Posted 10 months ago

Hello Scott Smith, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 8 months ago

“Dreadful service waiting 1 month for repair appointment, waited in for engineer who never turned up. Then had to wait for another month for next engineer. Recent problem same again waited 2 month for an engineer who cancelled his appointment as he took a day off now need to wait another month for the next appointment. So security is compromised yet again A waste if money time and effort. They also sneakily upped the monthly charge. So ditching this lot as a bad expensive experience.”

Posted 10 months ago

Hi Robert, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 10 months ago

“Joe was professional but down to earth, explained everything and tested equipment to within an inch of its life before leaving. I now have a safe home for my family. Joe is an asset to your company.”

Posted 10 months ago

“My neighbour has had this alarm system put in, and since then our TV's won't work, our signal is being blocked. Rang verisure, and was rudely told it wasn't them blocking the TV signal. Yet the same thing happened at my last address. RUDE and UNHELPFUL non caring company”

Posted 10 months ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 10 months ago

“Verisure Ireland have in my view the worst Customer Services I have personally experienced and that is including all the Banks/Utility companies/Rental companies/Retail companies/Online companies/Phone & Broadband that I have had to deal with over the years! Alarm installed for €299. Worked for 6 days. Alarm would not work, their App dead in the water. Many emails, phone calls, texts. No one gets the help we need. Even emailed the Verisure UK contacts. Told it was with the Ireland On-boarding team. ~2 weeks later still no response. Cancelled the contract during the cooling off period, suddenly someone rings from Verisure wondering it they can help now... I told them take their stuff out of the house. They removed it. Very unhappy experience and they are full of excuses. Still waiting for my Monthly refund and now they sent me a reminder they will try to take out money next money. You could'nt write this stuff!”

Posted 10 months ago

Hi Dublin Ireland, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 10 months ago

“I have been trying to cancel my account since November 2022! Still they are telling me they have tried to call me 7 times, funny I have no missed calls!! Just cancel my account. Simple! Very unhappy customer.”

Posted 10 months ago

Hello Kate Saunders, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 10 months ago

“My arlo bell will not work no camara will not connect to my WiFi or email rang up all I got was ring arlo they can not help I am paying for some thing I can not use”

Posted 10 months ago

Hi Gail Jordan, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 10 months ago

“I purchased a Verisure alarm system and it immediately did not work as advertised. I spent days calling their customer services to resolve the issue and because of the poor service and rude staff decided to cancel as still in the cooling off period. Three days on no shows from them to remove the system. I have been waiting two week and still no refund and have been left with damaged walls from there the equipment was fitted and removed which I have to pay to be remains. Awful company and would never use again.”

Posted 10 months ago

Hello Lindsey Shaw, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 10 months ago

“After numerous failures by verisure i have decided enough is enough i paid hundreds of pounds up front and was told i owned the equipment and they would maintain now because their service is rubbish and i want to leave because of their failures they say i have to pay them anothe 99 pounds to keep the equipment i was told was mine thats why i gave them hundreds of pounds when signing up what a rip off company i will be raising complaint with regulator i will be making a small claim at county court i have requested a data subject request to be told i can only have phone calls so that will be raised also with relavent authorities bring it on verisure im well versed!!!”

Posted 10 months ago

Hi Hr, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 10 months ago

“Terrible customer service - waited and waited for someone from "customer service" to call us. Still waiting. There is no such thing as customer service at Verisure - may as well call themselves "people sat in chairs"”

Posted 10 months ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 10 months ago

“Paying through the nose for an alarm that won’t set and a 3 week wait for an 11 hr timeslot and no contact from customer care after 7 days(even though supposed to call back within 3 days.even 1 star is generous”

Posted 10 months ago

Hi Calvin pitkin, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 10 months ago

“I am so glad that I did my research on this company before going ahead with the order. Thank you so much to everyone for your helpful feedback. For anyone still fighting to cancel their subscription, I would suggest that you cancel any direct debit or standing order you have with them & ignore any phone calls, letters, emails etc. Legally they don't have a leg to stand on. Good luck!”

Posted 10 months ago

Hello Sweet Mystery Girl, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 10 months ago

“It is impossible to install, system sends confirmation sms to nowhere and customer service is of no help. Waste oglf time and money!”

Posted 11 months ago

Hello Anonymous, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 11 months ago

“When I saw the verisure advert it looked great especially with a 50% off offer, within minutes of my interest on line I got a call, an engineer would come and talk me through the system and if I liked what I saw he could fit my alarm the same day. HOWEVER read the fine print . The system is not yours and the salesman/fitter said nothing about this even though I'd asked what happens if I cancel the subscription so when I cancelled 2 years later they came a took everything back. What a ripp off especially as the system was so glitchy I stopped using it after a short time. I would not recommend this company. I did complain regarding this issue, but they hid behind the TS and C's , no actual care given to the mis selling .”

Posted 11 months ago

Hello Chris Mccleod, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 11 months ago

«
1
...
2
3
4
5
6
»

Verisure UK is rated 1.4 based on 295 reviews