avoid this company at all costs - we started on just under £30/m (which new customers can still get this price) they never contacted us at all whilst continually increasing the monthly payments which we found last week. the price has nearly doubled, their excuse "due to cost of living crisis" - my wife has been promised a call from a manager multiple times and no one ever calls and the support team simply dont care. if you want to cancel you'll be hit with a £99 fee and they will come and rip out the equipment so we'll need to redecorate most of the rooms at even more expense. we are going to cancel the direct debit as we firmly believe they have turned the contract into an "unfair contract" and thus is invalid, and they have also broken the direct debit rules but not informing us of increases. at the moment we paying £600/yr, any such system purchased privately will last 10+ years, so in 10 years we would of paid this crooks £6000 please avoid