The major problem arose when my mother moved into a Home. The man who arrived to collect the equipment was so abusive that the removal men wanted to 'sort him out', he refused to take the equipment and it took 4 attempts on my behalf to return the goods. I have received a barrage of demands by text and phone calls for money 2 months after the bill was settled and they now have the insensitively to demand a copy of the death certificate. This is 4 months after notice was given of her move. If you are able to withstand harassment at a time when you are dealing with a death of a loved one and the fact that no-one believed me even though I had names and dates of when bills were paid then this is possibly the company for you This company