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Venn Group Reviews

4.7 Rating 886 Reviews

95 %

of reviewers recommend Venn Group

Company Reviews

4.7

Based on 886 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was very straight forward. However, I’m not happy about my hours per week. I was told I was paid per day. As I usually work more than 37.5 hours per week I asked for my timesheet to be changed to hours. After a week my boss told me I needed to stick to 37.5 hours per week. My agent didn’t tell me that?! Also, I asked my agent for feedback from where I’m working and he didn’t get back to me.”

Posted 3 years ago

“Very confusing and long winded registration process.”

Posted 3 years ago

I am disappointed to read your review. For many of our placements we are contractually required to adhere to strict compliance requirements. I appreciate this process can seem arduous and the reasons for them should have been explained to you at the time. Our clients rely on us to perform these checks however, please be reassured that once the registration process is complete it makes all future placements very simple. Thank you for taking to time to write this review. Kind regards Elly Hanna

Posted 3 years ago

“After more than a year without hearing from Venn Group I've been contacted to write a review.”

Posted 3 years ago

Apologies for the misunderstanding. I believe your consultant has now contacted you, which they intended to do before I sent the request. It has been explained to me that we have secured you a couple of contracts in the past so hopefully we can secure you a new contract in the future. Kind regards Elly Hanna

Posted 3 years ago

“I like VennGroup but the enrolment process is undoubtedly the most problematic I've encountered. The application failed 3x cancelling out a days perseverance then there's a second app to get paid by, it got to the point of almost packing in the post. I'd struggle recommended anyone to sign up using your current application. In this day and age It is supposed to make life easier, I wasted my only day off on this nightmare”

Posted 3 years ago

Dear Dayvid, Thank you for writing this review and I disappointed to hear that our enrolment process was so negative. I believe this has now been resolved and hopefully over the course of your contract we can get our service back up to 5 stars. Thank you for your patience and if you have any further feedback please contact me on ehanna@venngroup.com Kind regards Elly Hanna

Posted 3 years ago

“Like pulling teeth”

Posted 4 years ago

We are sorry to read this review. I have spoken to your consultant and believe the issue has been resolved. If this is not the case please contact me on info@venngroup.com. Kindest Regards, Katherine Tripolitaki

Posted 4 years ago

“Pretty good company to work for but having spoke to somebody about my pay within Venn group I subsequently have had no phone call regarding the matter... I would like to give 4 stars but if the matter was resolved sooner rather than later I'd be happy to”

Posted 4 years ago

Dear Alexander, Disappointed to read your review however I have been assured it has been sorted now, and next time we will get it right on the first try. Thank you for taking the time to write this review. Kindest Regards, Katherine Tripolitaki

Posted 4 years ago

“Ok. Thanks.”

Posted 4 years ago

Dear Ejaz, Thank you for your review. I am glad that we have managed to assist you in finding work. We wish you every continued success in the future. Kind regards Maire Gerrard

Posted 4 years ago

“Getting started took time, but now in the thing are okay. Poor communication”

Posted 4 years ago

Dear Lawrence, Thank you for providing this review. I am pleased to read that we found you a new role, but it is disappointing that there was a delay in getting started and you felt communication from our consultants was poor. We often receive exceptional feedback on the continual support and communication our employees provide to candidates, and I am sorry this was not reflected in your experience with us. We are always looking to improve our service, so I'd be grateful if you could send more detail about your experience to info@venngroup.com. Kind regards Maire Gerrard

Posted 4 years ago

“Still having account issues, not entirely sure you even attempt to negotiate better pay for high skilled staff members. No additional perks to make staying with Venn Group desirable, communication is mostly good though with some lapses in keeping staff informed and providing sufficient information for the role and account setup.”

Posted 4 years ago

Thank you for providing this feedback. It is in both our consultants' and candidates' interests to ensure that you are happy in your assignment and informed throughout the recruitment process, so I am sorry to read that you feel this has not been reflected in your experience with us. I would encourage you to email me with further details, including the consultants you have worked with, so I can raise these issues with them. Please email info@venngroup.com. Kind regards Maire Gerrard

Posted 4 years ago

“Can't fault the Venn group as a whole but very very disappointed that my pay isn't cis but umbrella..”

Posted 4 years ago

Thank you for providing this review. I am glad to read that you have enjoyed working with Venn Group overall. We try to accommodate specific payment preferences wherever possible, but unfortunately cannot facilitate CIS payment where the umbrella company and HMRC determine the role does not fall under the scope of the scheme. We wish you every success in the future. Kind regards Maire Gerrard

Posted 4 years ago

“Good apart from pay procedures not explained before I asked.”

Posted 5 years ago

Thank you for providing this review. I am glad that overall you have been satisfied with Venn Group's service. However, I am sorry that you did not feel adequately informed about our payroll process initially. We always endeavour to ensure that the professionals that we work with are given all the information they require, and it is disappointing to read that this was not the case in your experience with us. Should you have any further queries, I would advise that you get in touch with our payroll team by calling 020 7557 7668 or emailing payroll@venngroup.com Kind regards Maire Gerrard

Posted 4 years ago

“Company appears to be ok”

Posted 5 years ago

“This my first time using Venn Group. There are a couple of noticeable things for me personally: 1) you cannot view a time sheet that you have already submitted 2) I don't feel that they have the personal experience covered. I'm sure us candidates are just viewed as comodities but some recruiters have that sincere and personable approach which makes us, the candidates, feel more valued and more inclined to take on the next challenge with the same agency. I'm not really getting that from Venn Group so far. On a more positive note, my first experience of popping in to register was excellent and if I have a query regarding pay I find the response turn around online very good.”

Posted 5 years ago

Dear Stephanie, Thank you for your review. I am pleased to read that you were impressed with our registration process and payroll function. However, I am sorry that you have not found the personal experience to be up to standard. We frequently receive excellent feedback on the personable nature of our consultants, so it is disappointing that this has not been reflected in your experience working with us. We are always looking to improve our service, so I would be keen to hear about your specific experience with us. Please can you get in touch by emailing info@venngroup.com. Kind regards, Maire Gerrard

Posted 5 years ago

“your prices may need to be reviewed to the current times other than that all good thank you”

Posted 5 years ago

Dear Graham, Thank you for your review. I am pleased that overall you have been happy with our service. With regards to the rates of our candidates, unfortunately these are generally set by our clients in line with their budgets. Kind regards Maire Gerrard

Posted 5 years ago

“Unable to go with the umbrella organisation of your choise Feels like your getting commission where You can take”

Posted 5 years ago

Thank you for your review. While we do have a preferred supplier list for umbrella companies, we try to be as accommodating as possible where our candidates have their own preference as to who they go with. However, we are always looking to improve our service, so it would be helpful to hear more about your experience. Please can you email me at info@venngroup.com. Kind regards Maire Gerrard

Posted 5 years ago

“I dint like the fact that your agent wasnt straight with me during the pay negotiation and have manipulated me into agreing the lower rate!”

Posted 5 years ago

Thank you for your review. Our staff are always transparent with regards to payment rates, which are generally determined by our clients. I would be keen to learn more about your specific experience, so please can you email me at info@venngroup.com. Kind regards Maire Gerrard

Posted 5 years ago

“I have worked for Venn Group for a whilst and although I am happy with the service at times feedback is slow and I think the Venn consultants could be more proactive with the choice of roles on offer.”

Posted 5 years ago

Thank you for your review. I am pleased that you have been happy working through Venn Group. With regards to your comments on feedback and choice of roles, we are always looking to improve our service. I would be keen to hear more about your specific experience, so please can you email me at info@venngroup.com. Kind regards Maire Gerrard

Posted 5 years ago

“Worked with Venn for 1 year.”

Posted 5 years ago

Hi Julie, Thank you for this review, and for your hard work when working through us. Many thanks Maire Gerrard

Posted 5 years ago

“They get the job done, I got a placement and I get paid every week. I was very important to them in the weeks prior to accepting my post, they looked after me really well at that time. Now if i have an issue it gets sorted, though they somehow manage to do this without ever returning a phone call or email.”

Posted 5 years ago

Thank you for your review. I am pleased to read that we secured you a post, and that any issues you have encountered during your role have been dealt with. We are always looking to improve the service we provide to our candidates, so I would be keen to hear about your specific experience. Please can you email me at info@venngroup.com. Kind regards Maire Gerrard

Posted 5 years ago

“.............”

Posted 5 years ago

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Venn Group is rated 4.7 based on 886 reviews