"This my first time using Venn Group. There are a couple of noticeable things for me personally:
1) you cannot view a time sheet that you have already submitted
2) I don't feel that they have the personal experience covered. I'm sure us candidates are just viewed as comodities but some recruiters have that sincere and personable approach which makes us, the candidates, feel more valued and more inclined to take on the next challenge with the same agency. I'm not really getting that from Venn Group so far.
On a more positive note, my first experience of popping in to register was excellent and if I have a query regarding pay I find the response turn around online very good."
I am pleased to read that you were impressed with our registration process and payroll function.
However, I am sorry that you have not found the personal experience to be up to standard. We frequently receive excellent feedback on the personable nature of our consultants, so it is disappointing that this has not been reflected in your experience working with us.
We are always looking to improve our service, so I would be keen to hear about your specific experience with us. Please can you get in touch by emailing firstname.lastname@example.org.