Vapour.com Reviews

Name: Vapour.com
Rating: 4.69

4.7 Rating 2,788 Reviews

93 %

of reviewers recommend Vapour.com

4.7

Based on 2,788 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Vapour.com 5 star review on 9th January 2023

Pamela Thomson

Vapour.com 5 star review on 7th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to pay full price for my cartomisers because the code I always use did not work so I rang the office but no one ever answers the phone. I can't answer the next two questions because as stated I rang and emailed but got no response at all from the company so my customer service was nil.”

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Posted 7 months ago

“Waiting weeks for batteries, Decided to go elsewhere.”

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Posted 3 years ago

“Never answer the phone and take ages to answer emails. Pre-covid it was never like that.”

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Posted 4 years ago

“Good company but now not so good keep clear there's cheaper around as I have found”

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Posted 5 years ago

“Awful customer service. Sent the wrong products but emails go unanswered. Why they have a phone number is a mystery as they never answer. Been using them for 4 years but never again.”

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Posted 5 years ago

“I had issues with the website last week and making payment (site would not accept payment). I emailed and got no reply, despite them offering me more and more discounts because I still had 'something left in my basket'. A follow up telephone call went to a voicemail box that was full and could not accept more. I then successfully placed an order and was able to pay this time and when the order arrived it was the wrong item (incorrect to order). An email was ignored and I have not had any response from a follow up telephone call where I was able to leave a message this time. C'mon vapour.com - this cannot be difficult!. Ian”

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Posted 5 years ago

“Up until about 18 months ago I had no problem with coils and batteries. I don’t know what has happened 3 out of 5 of these coils didn’t work. I have brand new evo650 sticks that keep failing. They work for about a day then just stop. When you have given up smoking the last thing you need is for the device that stops you from having a cigarette keeps failing to work. It is extremely frustrating as I have a 3 year old battery that just keeps on going but a new one from yesterday has completely stopped working. I have lost count of how many keep doing this. I did have an parcel where I was going to send the failed ones back but never did as they just kept failing and it would have cost me about £20 to return them all and they haven’t stopped failing yet!!”

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Posted 6 years ago

“Your asking for a review but I am still waiting for my order . I’ve also recently received an order where most were damaged and didn’t work”

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Posted 6 years ago

“Ordered a liquid as a Father’s Day present and they delivered the wrong one. Was not to pleased to say the least”

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Posted 6 years ago

“Normally very good. However fell extremely short on this occasion . Disappointed ☹️”

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Posted 6 years ago

“Horrible flavour tastes nothing like apple bake. Avoid”

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Posted 6 years ago

“Out of a 2 packs of coils (5 coils in each pack), 5 coils were no use as they would not screw in to the vape. I still have 4 left from a pack so don't know if they will be ok or not. I will be returning the faulty ones.”

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Posted 6 years ago

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Posted 6 years ago

“Ordered a 12 pack on the 7th and still haven't received it.”

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Posted 6 years ago

“Awful - 2 leaked straight away”

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Posted 6 years ago

“Order didn’t arrive requested a new one be sent not had a reply”

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Posted 6 years ago

“I still haven't received them”

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Posted 6 years ago

“I have not received my order yet.”

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Posted 6 years ago

“Unable to write a report as I still have not received the item ordered and paid for!!!”

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Posted 6 years ago

“It still hasn’t arrived”

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Posted 6 years ago

Vapour.com is rated 4.7 based on 2,788 reviews