I had issues with the website last week and making payment (site would not accept payment). I emailed and got no reply, despite them offering me more and more discounts because I still had 'something left in my basket'. A follow up telephone call went to a voicemail box that was full and could not accept more. I then successfully placed an order and was able to pay this time and when the order arrived it was the wrong item (incorrect to order). An email was ignored and I have not had any response from a follow up telephone call where I was able to leave a message this time. C'mon vapour.com - this cannot be difficult!. Ian