Vapour.com Reviews

Name: Vapour.com
Rating: 4.69

4.7 Rating 2,706 Reviews

93 %

of reviewers recommend Vapour.com

4.7

Based on 2,706 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Vapour.com 5 star review on 9th January 2023

Pamela Thomson

Vapour.com 5 star review on 7th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service and didn’t even receive my items. Will not be using them again.”

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Posted 4 years ago

“Not arrived after waiting a week”

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Posted 4 years ago

“I ordered a starter kit over a week ago messaged them ,no reply”

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Posted 4 years ago

“Have not received any goods paid for a week ago”

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Posted 4 years ago

“Haven’t got it waited 5 days then had a email saying it was out of stock. Asked for a refund and I’m still waiting for the money back. Not happy”

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Posted 4 years ago

“If you are referring to the order completed by Vapourlites on the 28th. January, it has not been received and I have now sent 3 e-mails requesting details of the despatch date. If you are referring to my earlier order, then that has been received but I found it necessary to correspond with you as the refills would not fit most of blue tips.- one of my e-mails read: 'Sorry to trouble you again but having used more of the cartridges, the problems continue and therefore presumably will do so in respect of future orders. Those branded ‘Vapour’ are totally compatible but my six Vapourlite branded ones are not and if they do are difficult to ensure a flush fit, which must be causing further damage. It therefore, does seem that it is the similar problem as when you rebranded the chargers. Naturally, quite a number of the blue (and red) tips have worn out over the years, for a variety of reasons but never so many at the same time and for the same reason. Surely you have had others that are experiencing similar issues?”

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Posted 4 years ago

“It's not here yet!”

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Posted 4 years ago

“Ordered and paid for 6mg strength because they had sold out of my usual 12mg. Got an email saying the order had been dispatched. Then two days later received another email saying they were out of stock of 6mg and would I accept 3mg. Decided and asked for refund, which was done promptly.”

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Posted 4 years ago

“Order not received yet”

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Posted 4 years ago

“Not received yet 😒”

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Posted 4 years ago

“I ordered some Eliquid on October 31st. I have yet to receive it.”

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Posted 4 years ago

“Very unhappy ordered menthol sent tobacco flavour which I don’t like rang you said you would replace but didn’t”

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Posted 4 years ago

“I have been buying these batteries for around 8 years from you and they have always been very reliable. The last two batches I have had have given up after just a few charges?”

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Posted 4 years ago

“This is the second evod 650 this one the same no power on battery plugged it in light goes out after 60 secs and completely dead no response from customer services I am not happy cannot understand why you stopped the 1300.”

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Posted 4 years ago

“Still havent got my product i paid extra 2nd day delivery and 4 days have gone now”

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Posted 4 years ago

“I'd be delighted to give a positive review but, alas, I still haven't received my item after almost a week, neither have I received a response to my query, either on your site or via email. I'm still waiting...”

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Posted 4 years ago

“Website is still showing out of stock items. Accepts payment from Sage Pay and no emails sent for confirmation. Have to email, ask in their facebook messenger, post on their facebook page.”

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Posted 4 years ago

“Is this a joke. I haven’t received Anything”

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Posted 4 years ago

“Product arrived damaged and not as described”

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Posted 4 years ago

“Previously excellent, but in the last month I've spoken to the chatbot 3 times, sent 4 emails and a letter to the director about an issue I had. No satisfactory response was forthcoming. Product and service: good; customer service: rubbish. Sorry, but you need to be more responsive to your customers when things go wrong...”

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Posted 4 years ago

Vapour.com is rated 4.7 based on 2,706 reviews