Vape Town Reviews

Name: Vape Town
Rating: 4.79

4.8 Rating 7,651 Reviews

95 %

of reviewers recommend Vape Town

4.8

Based on 7,651 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Vape Town:

We have an enormous range of vaping hardware and e-liquid available to you all with same day despatch and shipping. We stock e-liquids from world famous companies such as Cosmic Fog and also have a great range of UK made liquids.

We hand pick all our products from the likes of Kangertech, Aspire, iSmoka Eleaf, Innokin, Sigelei and Efest. Our direct relationships with these brand leaders enable us to get the very best pricing for you our customer. So if your looking for a simple 650mah battery or coil and cotton for you RDA you in the right place.

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Vape Town 5 star review on 7th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought some vape juice a new product next level rasberry and strawberry and lime was very harsh on my throut and wasnt very happy a waist of £25 but other things i by are very good”

Helpful Report

Posted 5 years ago

“Usually impressed with Vape Town but not so on this occasion. Accidentally ordered the wrong Aspire product so went on to their website to see about returns. No obvious information available so tried to call. Lines are closed due to COVID. Really? Everyone else seems to be working. Finally emailed and 3 days later no response. It’s when things go wrong that you determine how good service truly is and on this occasion it’s been poor.”

Helpful Report

Posted 5 years ago

“Am struggling with recent purchases and lack of support, recently bought products e mailed yourselves no response , bought new filters in shop my usual ones not in stock given replacement not really sure it’s background but was told did the same job but they are awful and not the same as my usual , up til recently found good service but lately it’s all gone wrong when you call number for help none available will have to think about alternative supplier”

Helpful Report

Posted 5 years ago

Hi Gayle. unfortunately our phone support system is temporarily unavailable due the Covid-19 pandemic for staffing and social distance reasons. We do however have our email support which is detailed on our phone line message and is monitored and responded to within 24 hours, please check your spam as sometimes emails can be put in there automatically. Vape Town

Posted 5 years ago

“Not received products yet”

Helpful Report

Posted 5 years ago

“Still not received my items, not great service tbh if not here by Monday will request a full refund”

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Posted 5 years ago

Hi Steve, Your order was placed on May 12th, and free shipping was selected which is usually 3-5 business days, due to the ongoing covid-19 pandemic some orders are taking slightly longer to arrive due to Royal Mail being under huge demand at the moment as per communicated in all our updates on orders. Should you need your items quicker we do offer 1st class and next day postage options. Vape Town

Posted 5 years ago

“I would like to know why its so hard to redeem rewards”

Helpful Report

Posted 5 years ago

Hi Shane, In order to receive points and redeem your points please make sure you're logged into your account on the website, please see the link for help on how to do this :) https://www.vapetown.co.uk/pages/loyalty We hope this helps, Vape Town

Posted 5 years ago

“Ordered first class 6 days ago. Still not received it. Last order I placed I didn’t order it first class received it in 4 days. No point paying £3 for first class if it takes longer”

Helpful Report

Posted 5 years ago

“I placed an order on 13th April. I received a confirmation email. But have heard nothing since. I emailed on 28th April to check my order, but have had no feedback, so I don’t even know if I’m going to receive my order. I understand things are up in the air, but let me know at least.”

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Posted 5 years ago

“Order not received and no response to emails I have sent.”

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Posted 5 years ago

Hello Due to Covid-19 Royal Mail deliveries are experiencing some delays in certain areas. Items may take slightly longer than normal to arrive: FREE SHIPPING 2ND CLASS - 3+ Working days to arrive (Typically 3-10 working Days) 1ST CLASS - 1+ Working days to arrive (Typically 1-5 working Days) NEXT DAY - This is a guaranteed delivery and will arrive next working day by 9pm Shipping and order confirmation emails are always sent. Please check your spam/junk folders for these emails. Your order is currently on the 8th Working day. Kind regards Mike

Posted 5 years ago

“Have yet to recieve them”

Helpful Report

Posted 5 years ago

Hello During the UK Covid-19 Lock Down Royal Mail are taking slightly longer to deliver. Please see the following link for information on this. Details are also on order and shipping confirmation emails: https://www.vapetown.co.uk/pages/vape-town-shipping Quicker postal options at cost are available at checkout. Best regards Mike Vape Town

Posted 5 years ago

“Still waiting to receive parcel!”

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Posted 5 years ago

“Paid for next day delivery took 3 days to arrive no refund”

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Posted 5 years ago

“First time shopping online. Missing half my order. Needed to send numerous emails to sort it out. Still waiting for it to be re sent”

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Posted 5 years ago

“Still haven’t received order”

Helpful Report

Posted 5 years ago

Hello Sorry you felt the need to review us at 2 stars. The country is in the middle of the Corona Virus pandemic and both ourselves and Royal Mail are trying our level best to ensure orders are both shipped and delivered as quick as possible. You elected to take the free shipping which is second class. Under normal circumstances you would expect your order to arrive between 3-5 working days. Since your order was placed on Tuesday 24/03/20 you should expect to receive it by the 31/3/20 at the latest but it may take slightly longer due to how busy Royal Mail are. Please see this link regarding postal delays: https://www.royalmail.com/d8/coronavirus-changes-service Regards Vape Town

Posted 5 years ago

“Dissapointed recently. Bought 3 x Blue Slushie 10ml bottles. 2x12mg and 1x3mg and was dissapointed as the 12mg omes were clearly not as strong as 12mg. Went in and got one replaced and there was no difference. My partner can only take a 3mg and she thought the 12mg was a 3mg. I am disappointed because there seems to be a bit of a problem between strength standards.”

Helpful Report

Posted 5 years ago

“I have not received a delivery date for the goods that I ordered on 5th December, let alone a delivery. I placed an order on-line because my local shop (Barnstaple) is incompetent & never has anything in stock that I want to buy. It would seem that incompetence is endemic at Vape Town.”

Helpful Report

Posted 5 years ago

“Very disappointed, I ordered frosted green panels for my mod and the ones delivered were the frosted yellow. After 2 emails, 2 phone calls and one WhatsApp message I have been unable to get any response from Vape Town to get this sorted I aam going to have to resort to going through PayPal and had to get the correct panels from another company. Very poor customer service,”

Helpful Report

Posted 5 years ago

“I placed an order on Saturday night and made a mistake by ordering a 0mg instead of a 6mg. I emailed on Sunday morning to explain what had happened and to change my order accordingly. I heard nothing. I then received an email saying that my order had been dispatched and the item was still saying 0mg so I emailed again to ensure my order would be correct when it arrived. I received no reply. The order arrived this morning - 3 working days after it was placed but the item is the 0mg version. It is a shame that customer services obviously do not communicate very well with dispatch as, although the mistake was mine initially, I would have thought my order could have been rectified as there was less than 12 hours (over Saturday night time) between me placing the order and sending an email explaining my mistake. This is such a shame as the selection of flavours is large, the product seems good and the delivery time was correct to the minimum days quoted.”

Helpful Report

Posted 6 years ago

“I ordered 6 boxes of vape liquid called (Biggs) online for delivery they only sent me 5 boxes of biggs and another box liquid called bugsy I have tried to get into contact with vape town but their isn’t a contact number or even email”

Helpful Report

Posted 6 years ago

“Don't buy online. My juice was 3months out of date and customer service never get back to you. Shame really as instore staff are great but with hours I work don't get to go in shop all that often”

Helpful Report

Posted 6 years ago

Vape Town is rated 4.8 based on 7,651 reviews