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Vape Town Reviews

4.8 Rating 6,691 Reviews

95 %

of reviewers recommend Vape Town

Company Reviews

Product Reviews

4.8

Based on 6,691 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Vape Town:

We have an enormous range of vaping hardware and e-liquid available to you all with same day despatch and shipping. We stock e-liquids from world famous companies such as Cosmic Fog and also have a great range of UK made liquids.

We hand pick all our products from the likes of Kangertech, Aspire, iSmoka Eleaf, Innokin, Sigelei and Efest. Our direct relationships with these brand leaders enable us to get the very best pricing for you our customer. So if your looking for a simple 650mah battery or coil and cotton for you RDA you in the right place.

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Vape Town 5 star review on 30th April 2024

Vape Town 5 star review on 19th March 2024

Vape Town 5 star review on 19th March 2024

Vape Town 5 star review on 4th March 2024

Vape Town 5 star review on 4th March 2024

Vape Town 5 star review on 3rd September 2023

Vape Town 5 star review on 14th August 2023

44

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have yet to recieve them”

Posted 4 years ago

Hello During the UK Covid-19 Lock Down Royal Mail are taking slightly longer to deliver. Please see the following link for information on this. Details are also on order and shipping confirmation emails: https://www.vapetown.co.uk/pages/vape-town-shipping Quicker postal options at cost are available at checkout. Best regards Mike Vape Town

Posted 4 years ago

“Still waiting to receive parcel!”

Posted 4 years ago

“Paid for next day delivery took 3 days to arrive no refund”

Posted 4 years ago

“First time shopping online. Missing half my order. Needed to send numerous emails to sort it out. Still waiting for it to be re sent”

Posted 4 years ago

“Still haven’t received order”

Posted 4 years ago

Hello Sorry you felt the need to review us at 2 stars. The country is in the middle of the Corona Virus pandemic and both ourselves and Royal Mail are trying our level best to ensure orders are both shipped and delivered as quick as possible. You elected to take the free shipping which is second class. Under normal circumstances you would expect your order to arrive between 3-5 working days. Since your order was placed on Tuesday 24/03/20 you should expect to receive it by the 31/3/20 at the latest but it may take slightly longer due to how busy Royal Mail are. Please see this link regarding postal delays: https://www.royalmail.com/d8/coronavirus-changes-service Regards Vape Town

Posted 4 years ago

“Dissapointed recently. Bought 3 x Blue Slushie 10ml bottles. 2x12mg and 1x3mg and was dissapointed as the 12mg omes were clearly not as strong as 12mg. Went in and got one replaced and there was no difference. My partner can only take a 3mg and she thought the 12mg was a 3mg. I am disappointed because there seems to be a bit of a problem between strength standards.”

Posted 4 years ago

“I have not received a delivery date for the goods that I ordered on 5th December, let alone a delivery. I placed an order on-line because my local shop (Barnstaple) is incompetent & never has anything in stock that I want to buy. It would seem that incompetence is endemic at Vape Town.”

Posted 4 years ago

“Very disappointed, I ordered frosted green panels for my mod and the ones delivered were the frosted yellow. After 2 emails, 2 phone calls and one WhatsApp message I have been unable to get any response from Vape Town to get this sorted I aam going to have to resort to going through PayPal and had to get the correct panels from another company. Very poor customer service,”

Posted 4 years ago

“I placed an order on Saturday night and made a mistake by ordering a 0mg instead of a 6mg. I emailed on Sunday morning to explain what had happened and to change my order accordingly. I heard nothing. I then received an email saying that my order had been dispatched and the item was still saying 0mg so I emailed again to ensure my order would be correct when it arrived. I received no reply. The order arrived this morning - 3 working days after it was placed but the item is the 0mg version. It is a shame that customer services obviously do not communicate very well with dispatch as, although the mistake was mine initially, I would have thought my order could have been rectified as there was less than 12 hours (over Saturday night time) between me placing the order and sending an email explaining my mistake. This is such a shame as the selection of flavours is large, the product seems good and the delivery time was correct to the minimum days quoted.”

Posted 4 years ago

“I ordered 6 boxes of vape liquid called (Biggs) online for delivery they only sent me 5 boxes of biggs and another box liquid called bugsy I have tried to get into contact with vape town but their isn’t a contact number or even email”

Posted 5 years ago

“Don't buy online. My juice was 3months out of date and customer service never get back to you. Shame really as instore staff are great but with hours I work don't get to go in shop all that often”

Posted 5 years ago

“Normally I visit my local VapeTown shop, but as they didn’t have 8ml bulbs for my Smok Prince tank I ordered them online. Package arrived in good time but with 8ml bulbs for a the Smok Baby tank. I immediately contacted them via email, as they suggest, and to me that means a quick response, but so far only received this email asking for a review.... opps”

Posted 5 years ago

“My last order was for 30 boxes of lanksy and we have only received 10. We have waited today to see if they would arrive but they have not Can someone come back to me with a date of delivery please”

Posted 5 years ago

“The 100ml of Loaded Glazed Donut arrived and the liquid is very very cloudy. I will probably throw it away”

Posted 5 years ago

“Ordered on tues and still not here on Friday”

Posted 5 years ago

“i ordered 10 bottles of lemon sherbert about 1 week ago and it said it would be here in about 3 days.”

Posted 6 years ago

Hello Your order was received on Sunday 18th Feb. We do not ship on Sundays as Royal Mail do not operate. Your order was shipped the very next day Monday 19th Feb, you would have had notification of this via email. We would have expected you to receive your order Thursday 22nd the very latest. Please accept our apologies for below than usual level of service from Royal Mail Regards Vape Town

Posted 6 years ago

“I ordered in error the wrong fluid. After numerous emails I gave up trying to deal with this comoany (Iwanted to send them back for the ones I wanted) In the end I ddealt with the Craig at the barnstaple shop who sorted it all out and rectified the error. I will only now deal with Barndtaple shop which is a 40mile round trip for me”

Posted 6 years ago

“Get your 0mgs in production Bring back Black tobacco and Vanilla Custard.”

Posted 6 years ago

“Took my payment, no confirmation of when the order would be delivered, after ignoring my efforts to email 3 times regarding this I finally received my eliquid 2 weeks later to find part of my order missing. Won't use again.”

Posted 8 years ago

“I bought the 10 eliquids offer and e coils. Although communication was good via email when I contacted I was told there were no cherry left so grape was substituted. When the order arrived there was no grape replacement and 2 other liquids were missing. I was then told that I would be sent 2 strawberry milkshakes and a pineapple only to get 1 str milkshake. 1 strawberrry and a pineapple! I thought the eliquid itself was good quality for the money. I do have a VapeTown shop near me and I think Ill call in next time but I would have to have used paypal I hope this feedback is helpful.”

Posted 8 years ago

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Vape Town is rated 4.8 based on 6,691 reviews