Vape Town Reviews

Name: Vape Town
Rating: 4.79

4.8 Rating 8,059 Reviews

95 %

of reviewers recommend Vape Town

4.8

Based on 8,059 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat

About Vape Town:

We have an enormous range of vaping hardware and e-liquid available to you all with same day despatch and shipping. We stock e-liquids from world famous companies such as Cosmic Fog and also have a great range of UK made liquids.

We hand pick all our products from the likes of Kangertech, Aspire, iSmoka Eleaf, Innokin, Sigelei and Efest. Our direct relationships with these brand leaders enable us to get the very best pricing for you our customer. So if your looking for a simple 650mah battery or coil and cotton for you RDA you in the right place.

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Vape Town 5 star review on 7th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still awaiting delivery”

Helpful Report

Posted 3 years ago

“Poor service I wouldn’t use them again. Bought a vape 6 weeks ago, it’s broken, took it in, they said they only have a 30 day warranty. Consumer law in the U.K. states all items must last a reasonable amount of time, 45 days isn’t a reasonable amount of time. They wouldn’t help. Shocking service so I’d avoid them in future. The same vape from Amazon has a 12 month warranty.”

Helpful Report

Posted 3 years ago

Hello Can you please email online@vapetown.co.uk with details of your faulty product, proof of purchase and what store you visited. This review is left against a purchase for a pack of coils, we have been unable to trace your purchase for a 'vape'. Within one month, if a product is faulty and has been used as per the product instructions and not damaged or modified we will always swap out there and then in store. After the initial month the item will be sent to the manufacturer who will either replace the product or repair it, again as long as the product is faulty and has been used as per the product instructions and not damaged or modified. Regards Mike

Posted 3 years ago

“Customer service was poor. Ordered an RDA and received the wrong colour. Initially customer service was good through email. Returned the RDA and was promised an exchange for the correct colour. Then I was sent a completely different RDA. Emailed the customer service and still have not received a reply months later. Wasted my money and time. Won't be ordering from them again and I'd advise others to do the same. They have provided poor service and then clearly just completely ignoring my complaints as an unsatisfied customer. I've asked for a refund and months later no reply and when you ring the number they provide, they just say they don't deal with online orders which is pathetic to be honest.”

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Posted 3 years ago

“Been using vape town for 4 years nearly last week took my pocket x vape back as it stop working after two months but they can’t anything till I find box so they can send off to be fixed don’t think I got spare box can’t see why you to need to keep it as you don’t keep boxes for other stuff. So prob won’t use again sorry for bad review but not good service”

Helpful Report

Posted 3 years ago

“Had an issue with a vape I'd only had it for 2 days the girl in the shop couldn't help and said she didn't have the authority to issue a refund so I'd need to email vapetown. So I had to purchase another vape, coils, battery & a battery charger whilst this one went back. Then I get an email saying it was fine it must be me. No refund nothing clearly customer loyalty means nothing I've been using this shop since it opened.”

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Posted 3 years ago

“I would like to leave a review I paid extra for first class post, but I have not yet received my liquid, very disappointed”

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Posted 3 years ago

“Hi team, I haven’t got any order yet. Regards.”

Helpful Report

Posted 3 years ago

“Ordered on 29th november no email confirming despatch and still no sign of product and royal mail tracking number doesn't work.”

Helpful Report

Posted 3 years ago

Hello A confirmation of dispatch was emailed to you on 29/11/22 at 4.26pm. Please check your junk/spam folders for this. Your order was sent via our free postage option, which as stated on the website is 2nd class delivery. 2nd class delivery does not have any form of tracking and the tracking number again as stated on all communications and our website is for proof of delivery only and not for the purpose of tracking the parcel through the Royal Mail network. Royal Mail were on strike on the two days following the dispatch of your order which is why you have not yet received it. Regards Mike

Posted 3 years ago

“I still haven't received what I ordered! Disappointed as I have now run out so was important that it arrived on time....”

Helpful Report

Posted 3 years ago

Hello - There has been a Royal Mail strike for two days, your delivery will be delayed because of this unfortunately. It was sent the day you ordered it, but the two days following were days of the industrial action. Regards Mike Vape Town

Posted 3 years ago

“Hi, One star, ordered product 10 days ago still waiting for delivery Sent a e-mail in just in case delivered wrong address, nothing back?”

Helpful Report

Posted 3 years ago

“The Icy bars are rubbish would never buy again was very disappointed in them”

Helpful Report

Posted 3 years ago

“Waste of money. Went in with a leaking vape mod,and came out with a new vape mod only to have it two weeks and leaking . Went back to the shop and was told need to change coil only used it a few times . At that rate need new coil every other day.”

Helpful Report

Posted 3 years ago

“Tiverton shop service below substandar quality! Cashier rude with poor customer service, olaf!”

Helpful Report

Posted 3 years ago

“Horrible service to the point that I was still emailing them to say that the vape oil I bought wasn't tasting as described. In fact it didn't have any flavour, to which they decided to ignore me. Quick to take the money and as quick to disappear. Not professional at all. Will not buy from them at all.”

Helpful Report

Posted 3 years ago

“Gutted that cant purchasde coils for rpm 160 that bought from store 12 months ago really disapionted to have bene told they were no longer a stockable item because new modles werw getting stocked even more dissapointed as mods which i used to use such as agess and smock which i was using 3 years ago still for sale on the shelves as recently bought a new pod to go with the mod that puechased in store As a customer envilved in the loyalty andpoints scheme i feel this is poor and dont see why i shouldnt be able to purchace post initial purchase maintance itemes to servicd and maintain an product purchased not so long ago Its not that i wouldnt change the device i use as have a number to chose from however this rpm mod suits purpose as am working in an industrial and hard wearing enviroment and chose this particluar devise for its robust tank and hard wearing capabilities which is ehy i purchased spare tank etc To now find am not able to relpace the coil is to be quite honest really dissapointing which is sadenning as have previously felt that both vapetown and certainly the staff at my local shop have been always previously more than helpfull with myself and other coustomers ive seen pass thorough the store”

Helpful Report

Posted 3 years ago

“You sent 0 nicotine instead of 18”

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Posted 3 years ago

“Awful, phone number provided has nothing to do with online orders. Emailed them and no response. Will not be ordering again.”

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Posted 3 years ago

“cant review this time as have not yet recieved my order”

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Posted 3 years ago

“Bought new vape kit - clearly faulty but wouldn’t change. I have been a customer for years - will never go back. Staff clearly having a bad day with change in store - rude & disrespectful- AVOID”

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Posted 4 years ago

“Not impressed at all”

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Posted 4 years ago

Vape Town is rated 4.8 based on 8,059 reviews