Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Vape Town Reviews

4.8 Rating 6,694 Reviews

95 %

of reviewers recommend Vape Town

Company Reviews

Product Reviews

4.8

Based on 6,694 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Vape Town:

We have an enormous range of vaping hardware and e-liquid available to you all with same day despatch and shipping. We stock e-liquids from world famous companies such as Cosmic Fog and also have a great range of UK made liquids.

We hand pick all our products from the likes of Kangertech, Aspire, iSmoka Eleaf, Innokin, Sigelei and Efest. Our direct relationships with these brand leaders enable us to get the very best pricing for you our customer. So if your looking for a simple 650mah battery or coil and cotton for you RDA you in the right place.

Write Your review

Tell us how Vape Town made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vape Town 5 star review on 30th April 2024

Vape Town 5 star review on 19th March 2024

Vape Town 5 star review on 19th March 2024

Vape Town 5 star review on 4th March 2024

Vape Town 5 star review on 4th March 2024

Vape Town 5 star review on 3rd September 2023

Vape Town 5 star review on 14th August 2023

44

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a eleaf vape explode in my kitchen overnight, filling the kitchen with smoke and causing considerable damage to the kitchen counter and was lucky not to start a fire and burn the house down with my pregnant girlfriend and son in the house. Went to the local vape town store to get some answers (Barnstaple) and basically got told to do one. My fault for charging the vape with an adapter sold to me by vape town. Even got giggled at with a snarky “what you want me to do about it?”. So yeah, never use the company again”

Posted 1 year ago

“Vape juices have changed In appearance and flavour they are darker and seem to be tasteless or taste off and cheap. where as they were good before! I have used this company for years but now going to find a new supplier - I ordered blue slush it was clear but now it’s dark and awful!”

Posted 2 years ago

“Terrible shop and even worse service, wouldn’t buy again or even recommend to my worst enemy.”

Posted 2 years ago

“I did not receive the order because I asked for the refund but I don’t have it yet. Please could I have my money back? Thank you”

Posted 2 years ago

“Poor products and very rare to have what you want on the shelf i have been buying my products from your competitors in town as they have what i want this shop has gone so far down hill i dont think you can bring it back to what is was when john and kain was there”

Posted 2 years ago

“Bought pack of 5 atomisers. All dud. Rang up to complain as I had to smoke a cigarette as I had no other means of nicotine other than my friend’s. Was told that’s what happens and they can’t help!?”

Posted 2 years ago

“I received my vape 4 day’s ago after filling it with liquid it leaked all out over the kitchen unit. I am sending it back for replacement.”

Posted 2 years ago

“Absolutely abysmal service!! I placed a £105 order at 7am this morning and paid the £8.50 next day delivery fee and still my order hasn’t been dispatched! I called the head office and the response I got was there was nothing he could do and I had to email them which I’ve done twice and still no reply as I also had an issue with a transaction yesterday!! I WILL NOT be using this company again! Absolute disgrace!!!!”

Posted 2 years ago

We pick and pack orders through the day and they are picked up in bulk by Royal Mail between 4pm and 6pm, which is much like most online companies operate. Once Royal Mail has picked up all the orders only then are shipping confirmations sent to customers. This will explain why you have not received a shipping confirmation yet, because at the time of your review it had not been officially shipped/picked up. This does not mean that you will not receive your order on a next day service which is what you paid for.

Posted 2 years ago

“Really disappointed with recent service, have been using the company for years but will not now return”

Posted 2 years ago

“AVOID AVOID AVOID. Bought a new vape pen in store, everything was fine, staff friendly and helpful. Within literally a couple of days it had an obviously faulty battery. Took it back less than week after buying it, and had an appalling experience. No possibly of exchange and very rude staff this time. Absolutely appalling. Less than 1 week after purchase!! I then emailed the company, and have had no response. Awful company, just avoid. they have now emailed to ask for my review and say that my opinion matters. Ha ha I'm not holding my breath.”

Posted 2 years ago

“I've still not received my order?”

Posted 2 years ago

“Once again I bought a pack of coils, Z4 Zeus this time, one, up to now, was faulty, wouldn’t fit in my tank, the girl in the shop tried it and just said oh well, we don’t guarantee coils, rip off again”

Posted 2 years ago

“I have been a customer since the shop opened and i have watched it go down hill week on week poor choice of juice mostly own brands and not much stock coils are another problem little to nothing on the shelf i am now considering going elsewhere”

Posted 2 years ago

“Had nothing but problems with the latest vape so had to return it, still waiting on money back as need to purchase a new one, had no reply from online either when enquiring about my options”

Posted 2 years ago

“Bad service, we went into Tiverton shop to buy a vape on the Black Friday deals however we where told the deal wasn’t active even though it was showing on the website. Neil was very rude to us and we ended up not buying from vape town.”

Posted 2 years ago

“Very expensive. Whole unit with 2 pods was 8 pounds. You were 21 pound for 3 singles . Was expecting 6 . Disappointed.”

Posted 2 years ago

“Vapour pen doesn't faster atall . I want a replacement Urgently Mr Haynes 42 nettlecombe furzton Milton Keynes Buckinghamshire mk41jg carlhaynes918@gmail.com Or phone number 01908385938”

Posted 2 years ago

“Terrible customer service was delivered a faulty mod which cost £19 and expect me to pay £6 to return it. Not going to waste my time just avoid in the future, Also they took 2 days to acknowledge my return request but can ship same day ??????????”

Posted 2 years ago

“DELIVERY SAYS 2-5 DAYS COMES 7-8 DAYS. WITH A TWIST I ORDERED 20 NIC SHOT 18mg ALL I GOT IS 4 AND SOME RANDOM BIG FLAVOUR , FULLY WRONGED MY PURCHASE , THEY DONT EVEN REPLY TO MY EMAILS I SEND , AVOID BUYING FROM VAPE TOWN (see pictures attached for evidence)”

Posted 2 years ago

“Purchased 2 aspire nautilus units in April this year and one has stopped charging. I have tried 3 different USB C cables and different plugs (its buggered). Vapetown have told me there return policy is 28 days and will not replace a 6 month old item which is clearly not fit for purpose. I will not be using them ever again as this policy sucks. Is it in contravention of the sale of goods act 1930??? I think so. My cash will NEVER be in your till again. Goodbye...”

Posted 2 years ago

«
1
2
3
4
5
»

Vape Town is rated 4.8 based on 6,694 reviews