Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“xxxxxxxxxx”

Helpful Report

(Ben Avenell) - Posted 4 years ago

“Very professional & competitive service, renewed our policy again with you.”

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(Callum Barber) - Posted 4 years ago

“The guy Joseph I dealt with was excellent, despite taking a little flack from myself. Followed up on a previous call and came back to me as promised.”

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(Joseph Heater) - Posted 4 years ago

“Customer service excellent”

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(Shaufwaan Slamdien) - Posted 4 years ago

“Very good service from the salesman I spoke to.”

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(Ben Avenell) - Posted 4 years ago

“Nice and easy. Thank You very much”

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(Sadiqa Manan) - Posted 4 years ago

“Policy holds wrong info”

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(Anica Mulder) - Posted 4 years ago

“I spoke with two different ladies and they couldn’t have been more helpful, many thanks Bryan”

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(Sevena Reynolds) - Posted 4 years ago

“My customer agent was very good and very informative”

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(Sevena Reynolds) - Posted 4 years ago

“Problems were dealt with and more then happy to take time to listen and to my current issues with other insurance companies”

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(Taahir Fisher) - Posted 4 years ago

“very good in always ,except on leaving goods at door i know your insurance only covers you to the door,but sometimes people need you to be a little flexable & consider the needs .you cant. always tell just by looking what they surrering with thank you”

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(Sadiqa Manan) - Posted 4 years ago

“The best on line deal, with some great advise while going through the options available to me on my van.GREAT MANY THANKS.”

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(Sevena Reynolds) - Posted 4 years ago

“the jargon associated with car insurance is becoming more and more involved by the year .. so the sales people on the phone need to speak very clear english..this wasn't my experience.”

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(Nosiphiwo Mute) - Posted 4 years ago

“Very easy to set up great service from call centre”

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(Anica Mulder) - Posted 4 years ago

“Don’t listen,, are rude and make excuses for not sorting things out !!”

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(Millicent Nkwane) - Posted 4 years ago

I am so sorry to hear this. It is our aim to provide efficient service at all times. Please can you email me your details so I can do a full investigation for you: Alicia.hunt@vcil.co.uk Kind regards, Alicia

Posted 4 years ago

“Very professional”

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(Anica Mulder) - Posted 4 years ago

“Straight forward van insurance”

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(Nosiphiwo Mute) - Posted 4 years ago

“listened to what i had to say, very understanding & very helpful....”

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(Sevena Reynolds) - Posted 4 years ago

“Very helpful and pleasant on the phone dont understand why you go all though questions again when you have just do online But very friendly on phone.”

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(Florence Dantjies) - Posted 4 years ago

“Must say how Maxine dealt with my request was brilliant.. as more awkward than most. Could you please say a big thank you from myself. Regards Chris”

Helpful Report

(Maxine Wildschut) - Posted 4 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews