Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

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“All my request on information was dealt with”

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(Nosiphiwo Mute) - Posted 4 years ago

“Very helpful and polite.”

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(Ridhwaan Dreyer) - Posted 4 years ago

“Helpful staff”

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(Nosiphiwo Mute) - Posted 4 years ago

“Really good service only drawback was length of time waiting in the phone que 45 mins a bit excessive”

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(Sadiqa Manan) - Posted 4 years ago

“Very good to deal with”

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(Florence Dantjies) - Posted 4 years ago

“It was OK as insurers go!”

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(Zinzan Finnucane) - Posted 4 years ago

“Customer service team is useless they kept hanging up on me but then hassling me to “validate my policy” which basically consisted of doing the entire quote process again and of course The original price didn’t come up again. Also as with a lot of insurance companies, I was with them last year and when my renewal came up they raised the price for the fun of it yet when I searched for a new quote it turned out they could do it for half the price. I still need to cancel the policy they automatically renewed but I haven’t got 3 hours spare to spend on the phone being hung up on!”