Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You tried to give me a excess of £800 instead of £400. I'm still getting emails to say I haven't confirmed my insurance but did this by phone n very confused”

Helpful Report

(Shaufwaan Slamdien) - Posted 6 years ago

“But of a nightmare to tell the truth, you have my money this year but certainly not next.”

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(Florence Dantjies) - Posted 6 years ago

“Given the current vivid-19 situation it’s had to give a fair review but call back I were promised never materialised I had to chase the issues myself.”

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(Anica Mulder) - Posted 6 years ago

“The policy toke long time to be send to me when I have emphasised that it was urgent. I lost a day of work. I was expecting to receive a call as I was told on the same day that I applied for it but only on the following day I'm the one who called at 12pm, no one have called me back.”

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(Kazi Ahmed) - Posted 6 years ago

“Having spent lots of time filling out all the details for my insurance online, I then had to spend another 45 minutes on the phone confirming all the details I had already entered. Not ideal.”

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(Maxine Wildschut) - Posted 6 years ago

“Good Service”

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(Nosiphiwo Mute) - Posted 6 years ago

“Happy with Mac Schulz but unhappy with the phone verification service. Kept putting me back to main board and when I did speak to someone the same happened 3 times”

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(Mac Scholtz) - Posted 6 years ago

“Taken lot more that i espected”

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(Norma Groenewald) - Posted 6 years ago

“Generally fairly good. How ever I am frustrated I asked for a 3 party fire and theft quote, I was Then asked if I would like a fully comprehensive quote. The 3rd party fire and theft was not saved. When I called back to go fire and theft the price increased by £500 I find this ridiculous. I had to then go online to get another quote and have to wait a week longer until I can drive my van. I also asked for a call back which I never received.”

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(Anica Mulder) - Posted 6 years ago

“Not happy price altered to the 1 on line”

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(Millicent Nkwane) - Posted 6 years ago

“The worst company I have ever had to deal with Cancelled after a month. Rather loose money for early cancellation than stay with vanline direct. John anderson”

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(Kazi Ahmed) - Posted 6 years ago

“Having completed the application online, I found it repetitive to have to go through the process again with the agent.”

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(Sadiqa Manan) - Posted 6 years ago

“the sales girl spoke like a robot and talked to fast and very unclear”

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(Rachel Power) - Posted 6 years ago

“It was straight forward and very easy to communicate with sales team!”

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(Tauriq Kannemeyer) - Posted 6 years ago

“The help I received on 14/1/20 was acceptable however every member of staff who I spoke to has been abrasive and had a terrible telephone manner!”

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(Sadiqa Manan) - Posted 6 years ago

“Hard to understand person I was speaking too.”

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(Taahir Fisher) - Posted 6 years ago

“Caller talks you through to quick and not clear”

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(Florence Dantjies) - Posted 6 years ago

“Bit of a scam unable to pay on line and cost rises when contacting sales team please stop it”

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(Millicent Nkwane) - Posted 6 years ago

“Helpful with requirement”

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(Sevena Reynolds) - Posted 6 years ago

“Applied online and hoped that I might only have to send some proof of Years no claims. Was sent more emails after initially sending this info and had to repeat to someone over the phone everything that I’d inputted already done online. Pointless”

Helpful Report

(Sadiqa Manan) - Posted 6 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews