Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Van Line Direct Reviews

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

4.6

Based on 2,477 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is a shame I have to say poor as its probably not his fault, but several days after paying in full for my van insurance, no receipt, no Cover note nothing to say I am insured to drive my van, even though I was told it will be emailed out to me straight away?”

(Ridhwaan Dreyer) - Posted 4 years ago

“Having come to your site from Compare the Market.com your web based quotation forms were reasonably straight forward, however they pulled across some inaccurate info from CTM.com. As the quote is for a van, it will travel ZERO private miles per annum, your forms only allowed for 200 miles per annum min which is odd. Once agreed I then went through the whole application again with your staff. The lady was very easy to deal with on the phone. Then you buried me in emails. The portal link was sent to me but the docs didn’t appear there. I used the on line chat to ask for them, no replies. I rang no one could help me. I chatted again, nothing. Again to be told to phone them and then to be told can take upto 4 hours for docs to appear. I phone again at 1830 hrs to be given my policy number. Today I receive an URGENT text telling me the policy is not Verified and the insurance will only last one day. I called to be told is ok and was a message to ignore. Please sort out the process of emails and the portal and avoid sending unnecessary URGENT texts. Hope this feedback is useful.”

(Sevena Reynolds) - Posted 4 years ago

“The operative was rude, presumptive, thoroughly unpleasant and basically called me liar.”

(Sadiqa Manan) - Posted 4 years ago

“Policy holds wrong info”

(Anica Mulder) - Posted 4 years ago

“Don’t listen,, are rude and make excuses for not sorting things out !!”

(Millicent Nkwane) - Posted 4 years ago

I am so sorry to hear this. It is our aim to provide efficient service at all times. Please can you email me your details so I can do a full investigation for you: Alicia.hunt@vcil.co.uk Kind regards, Alicia

Posted 4 years ago

“Confusing process trying to get your insurance document then jumping through hoops being passed around different people to speak to felt as if I was being part of an online Scam.”

(Shaufwaan Slamdien) - Posted 4 years ago

I am so sorry to hear this. It is our aim to provide efficient service at all times. Please can you email me your details so I can do a full investigation for you: Alicia.hunt@vcil.co.uk Kind regards, Alicia

Posted 4 years ago

“Customer service team is useless they kept hanging up on me but then hassling me to “validate my policy” which basically consisted of doing the entire quote process again and of course The original price didn’t come up again. Also as with a lot of insurance companies, I was with them last year and when my renewal came up they raised the price for the fun of it yet when I searched for a new quote it turned out they could do it for half the price. I still need to cancel the policy they automatically renewed but I haven’t got 3 hours spare to spend on the phone being hung up on!”

(Akiela Isaacs) - Posted 4 years ago

“Try too hard. Too many emails. Call rushed. Will not be using company again - sorry”

(Sadiqa Manan) - Posted 4 years ago

“Having spent 20minutes twice to go through what I'd already stated prior to my quote was ridiculous, all the information you state to receive a quote should be quoted against then once the documents are recieved its should be down to the customer to check their documents not go through them over the phone AGAIN SO SO FRUSTRATING,wont be using again”

(Sadiqa Manan) - Posted 4 years ago

“no need to hassle clients after they have made a purchase on line and was made to re answer all the questions that I had just answered online, made me very suspicious as no other insurance company does this, really did think that this was a hoax/ scam company”

(Mac Scholtz) - Posted 4 years ago

“poor customer service”

(Anica Mulder) - Posted 4 years ago

Dear Mr Szarkowski, I am so sorry to hear this. It is our aim to provide efficient service at all times. Please can you email me your details so I can do a full investigation for you: Alicia.hunt@vcil.co.uk Kind regards, Alicia

Posted 4 years ago

“Unfortunately l struggled to understand the accent on the phone l had to ask for things to be repeated constantly.”

(Taahir Fisher) - Posted 4 years ago

“if it wasn't for a lady called maceala would of given you a very poor if you want to know more you can call me on 07982629770”

(Kazi Ahmed) - Posted 4 years ago

“Found the company via gocompare. clicked through the link to accept the quote and take out a policy but the website said I had to call the company to proceed. When I called, I was told that the price I had been quoted was only available online and to get that price I had to book via the website (which was impossible!!!). When I explained this to the operator (several times), she just kept repeating herself, saying that the price was only available online. It was getting angry so asked to speak to a manager, no manager available, then I got cut off. I called back, spoke to customer services who said they couldn't deal with it and put me back to sales! Eventually I was told that they had spoken to a manager who agreed I could have the online price so I accepted the policy and paid in full. So the end result was fine but it was a needless, terrible experience.”

(Sadiqa Manan) - Posted 4 years ago

“What was quoted online was not what I ended up being charged. The deposit was high. Usually I only have to fill in the information online and that should be enough information, maybe one or two questions over the phone when I take out an insurance policy. This service was going through every single question id already gone through online with people who could barely speak English and were not enthusiastic about their job in the slightest. Took me over 25 minutes on the phone to RE-apply for my insurance even though I’d done all of this online. I had already paid the deposit then they wanted more! Our circumstances had not changed since applying online and if this is what I have to do just to apply, goodness knows what it will be like if I had to for any reason claim- it’ll take a lifetime!”

(Millicent Nkwane) - Posted 4 years ago

“Customer service poor get passed around from one agent to next not a clue what there doing”

(David LaBorde) - Posted 4 years ago

“Very good to deal with hope Fully .”

(Florence Dantjies) - Posted 4 years ago

“You think you have completed everything online then you get a call oh mygod why did i waste 20 mins online if your then going to repeat and ask me for verification of every question”

(Nosiphiwo Mute) - Posted 4 years ago

“I was on hold for far too long and found that everyone in customer service was rude, the lady that sorted my policy was very helpful though”

(Tayla Conway) - Posted 4 years ago

“!!!!!!!!!!”

(Ben Hollington) - Posted 4 years ago

«
1
2
3
»

Van Line Direct is rated 4.6 based on 2,477 reviews