Van LineDirect Reviews

4.59 Rating 2,178 Reviews
92 %
of reviewers recommend Van LineDirect
Merchant Metrics
Shipping & Delivery
delivery methods
Courier, Own Driver, Postal Service
on-time delivery
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
customer service
4.58 out of 5
Read Van LineDirect Reviews
Very good
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(Joseph Heater) - Posted 17 hours ago
Very professional and helpful your staff are a credit to your company
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(Rachel Power) - Posted 21 hours ago
I was very impressed with the quality of the operator I dealt with, very concise And wonderful clear diction, a real pleasure and made the process easy to Complete.
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(Simone Abrahams) - Posted 22 hours ago
Very good customer service rep was helpfull
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(Florence Dantjies) - Posted 1 day ago
sufficient and helpful
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(Kazi Ahmed) - Posted 1 day ago
Great customer service!
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(Miche Otto) - Posted 1 day ago
I had a couple of questions about my new policy and spoke to Ms Mute who answered them clearly and concisely and avoided a potentially very confusing situation. A pleasant rare experience in this digital age that I was actually able to talk to someone who could help.
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(Nosiphiwo Mute) - Posted 1 day ago
I’ve never had so much trouble and grief getting van insurance. Avoid at all costs if you want to keep your stress levels down.
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(Anica Mulder) - Posted 1 day ago
Good experience all round .. Effective and well priced .. Hope it continues as the years go on .. Very pleased..
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(Abongile Fana) - Posted 1 day ago
Verry good services Many thanks
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(Ridhwaan Dreyer) - Posted 1 day ago
Quick to call back, very helpful and made the whole experience a breeze. Glad I found them though
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(Sevena Reynolds) - Posted 1 day ago
It's a pity other insurance companies aren't as helpfull
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(Rachel Power) - Posted 1 day ago
Great service sorted my insurance and payment very quickly
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(Tayla Conway) - Posted 2 days ago
My phone call with, Sevena was pleasant and we had the policy sorted quickly and without any problems.
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(Sevena Reynolds) - Posted 2 days ago
Very good customer service. Thanks
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(Millicent Nkwane) - Posted 3 days ago
Fast and efficient service on a sunday too online, then completed on monday
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(Richard Clark) - Posted 3 days ago
Very helpful.
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(Tayla Conway) - Posted 3 days ago
Good helpful with knowledge if I didn't understand he explained better.
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(Kazi Ahmed) - Posted 3 days ago
Had to phone to Validate policy with them and got bounced around all over the place before speaking to a person who could deal with the call. Despite initial email saying i was covered from the day i applied on the net the policy was dated from the Monday after validation. I applied the previous Saturday so just as well i didnt drive the van till Monday be careful with this outfit.
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(Sadiqa Manan) - Posted 3 days ago
A good experience overall.
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(Alexandra Pyman) - Posted 3 days ago
Van LineDirect is rated 4.59 based on 2,178 reviews