Van LineDirect Reviews

4.61 Rating 1,625 Reviews
92 %
of reviewers recommend Van LineDirect
Merchant Metrics
Shipping & Delivery
delivery methods
Courier, Own Driver
on-time delivery
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
customer service
4.55 out of 5
Read Van LineDirect Reviews
Fantastic customer service I recommend curry on the same service
Helpful Report
(Antonio Vieira) - Posted 2 minutes ago
Very clear and explained everything that I needed to know about the insurance! Very helpful!
Helpful Report
(Ben Hollington) - Posted 1 hour ago
Easy pleasant transaction
Helpful Report
(Anica Mulder) - Posted 1 hour ago
Advisor was very helpful was pleased with the service he provided.
Helpful Report
(Richard Clark) - Posted 3 hours ago
Great chap helped a lot
Helpful Report
(Joseph Heater) - Posted 18 hours ago
Very clear and helpful
Helpful Report
(David LaBorde) - Posted 20 hours ago
Not a great line and felt rushed. Efficient though!
Helpful Report
(Nosiphiwo Mute) - Posted 20 hours ago
Easy and quick, good customer service
Helpful Report
(Millicent Nkwane) - Posted 22 hours ago
Good service, polite & helpful staff.Competitive Quote.
Helpful Report
(Kazi Ahmed) - Posted 23 hours ago
Fantastic all round service
Helpful Report
(David LaBorde) - Posted 1 day ago
Excellent service! Easy to use website. Telephone service was great. Florence who I dealt with was perfect! Quick emails and all the info I needed. Thanks!
Helpful Report
(Florence Dantjies) - Posted 1 day ago
Excellent help very friendly and easy to talk to
Helpful Report
(Richard Clark) - Posted 1 day ago
Service from Millicent was fantastic but, after paying for an ageeed fee online, I received a call and got told the price had increased by over £100. Not acceptable!!!
Helpful Report
(Millicent Nkwane) - Posted 1 day ago
No fuss, it was so easy to set up my policy and very polite and helpful. Many thanks.
Helpful Report
(Ben Avenell) - Posted 1 day ago
all good at the mo
Helpful Report
(Tauriq Kannemeyer) - Posted 1 day ago
Excellent staff , with extensive knowledge of the business they are in and can explain it with clarity to clients , ìether good recruitment or great training ,thankyou all ,
Helpful Report
(Ben Hollington) - Posted 1 day ago
never got a renewal quote, just a text saying my payment had been declined. still haven't received any confirmation of my policy, can't get through on phone either. won't be using again, and will advise others to do the same
Helpful Report
(Alexandra Pyman) - Posted 1 day ago
Always helpful and friendly
Helpful Report
(Joseph Heater) - Posted 2 days ago
Good service
Helpful Report
(Anica Mulder) - Posted 2 days ago
Totally took time to listen and understand as I had some unusual requests about no claims , overall fantastic service.thanjs
Helpful Report
(David LaBorde) - Posted 2 days ago
Van LineDirect is rated 4.61 based on 1,625 reviews