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Van Line Direct Reviews

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

4.6

Based on 2,477 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking service. Absolute shambles. Took out a policy online. Constant phone calls from different personnel wanting to validate details despite having already spoken to them. Decided to cancel policy and even though it hadn't actually started and was within the 14 day cooling off period, they wanted to charge me! Representative I spoke to to cancel was fractious and inflexible. Avoid!!”

(Zinzan Finnucane) - Posted 4 years ago

“Telephone operators don't record facts correctly in order to give you a cheaper quotation, once they take payment they change what the customer has said and what they have promised and then make extra charges for their inadequacy, and if you refuse to pay they threaten to CANCEL YOUR POLICY if you DON'T PAY THE EXTRA CHARGE. Very disappointed will not renew with Van Line Direct and WILL NOT RECOMMEND”

(Akiela Isaacs) - Posted 4 years ago

“Keep wanting to charge more price goes up every day”

(Shaufwaan Slamdien) - Posted 4 years ago

“Brilliant team and very professional”

(Zinzan Finnucane) - Posted 3 years ago

“Very friendly/easy service Cheap too 😁”

(Florence Dantjies) - Posted 3 years ago

“Ben was great made buying the insurance seamless...no hard sell genuine guy would totally recommend for van insurance.”

(Ben Hollington) - Posted 3 years ago

“Very smooth and efficient service. With a friendly customer care person. I would recommend.”

(Nosiphiwo Mute) - Posted 3 years ago

“The Hand doesn't know what the elbow is doing, consistently given incorrect information then blamed for their errors. Asking for payment and told to email NCB when policy already cancelled at their end. Abrupt and unsympathetic call center, however they call constantly but noone knows who called and specifically why, VERY ANNOYING EXPERIENCE”

(Norma Groenewald) - Posted 4 years ago

“I tried to cancel and there was a charge iv only had the insurance 2 days , I then tried to remove a driver there was a charge , I then truer to put my volentry excess because vandirect chose to remove it on the phone and there was a charge , so I’m very upset at the moment”

(Jamie Watson) - Posted 4 years ago

“...............”

(Miche Otto) - Posted 4 years ago

“No one called me”

(Rachel Power) - Posted 4 years ago

“Tried to mis sell me ancillary products. Adding into my quote without consent. Very sneaky Norma!”

(Norma Groenewald) - Posted 4 years ago

“Poor customer service , tried 5 times After replying to a urgent email, about details needing amended . not one of them wanted to speak to me , fobbed me of each time . Very unhappy”

(Sadiqa Manan) - Posted 4 years ago

“Don’t listen,, are rude and make excuses for not sorting things out !!”

(Millicent Nkwane) - Posted 4 years ago

I am so sorry to hear this. It is our aim to provide efficient service at all times. Please can you email me your details so I can do a full investigation for you: Alicia.hunt@vcil.co.uk Kind regards, Alicia

Posted 4 years ago

“Alot of lies and confusion.”

(Nosiphiwo Mute) - Posted 4 years ago

Dear Mr Ward, I am so sorry to hear this. It is our aim to provide efficient service at all times. Please can you email me your details so I can do a full investigation for you: Alicia.hunt@vcil.co.uk Kind regards, Alicia

Posted 4 years ago

“I’ve never had so much trouble and grief getting van insurance. Avoid at all costs if you want to keep your stress levels down.”

(Anica Mulder) - Posted 4 years ago

Dear Mr Green, I am so sorry to hear this. It is our aim to provide efficient service at all times. Please can you email me your details so I can do a full investigation for you: Alicia.hunt@vcil.co.uk Kind regards, Alicia

Posted 4 years ago

“Absolutely pulling my hair out with this company. Quote was not what it seemed, forever getting put on hold and through to various departments to still not have the matter resolved go with this company at your peril”

(Millicent Nkwane) - Posted 4 years ago

Afternoon, I am so sorry to hear this. It is our aim to provide efficient service at all times. Please can you email me your details so I can do a full investigation for you: Alicia.hunt@vcil.co.uk Kind regards, Alicia

Posted 4 years ago

“Kept me waiting on the phone for 20 MINS!!!! while we went through the policy to " validate " it.....doesn't matter that I had already filled it in on Compare the market earlier??? oh no.....then asked for 7 quid because I was ONE day late validating my details...arrrgghhh!!!! Then asked for my ncb document 3 times!!!!! AVOID this company.”

(Millicent Nkwane) - Posted 4 years ago

“Appalling service”

(Millicent Nkwane) - Posted 4 years ago

“Absolutely horrendous company. Stear cleare of these cowboys.”

(Nosiphiwo Mute) - Posted 4 years ago

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Van Line Direct is rated 4.6 based on 2,477 reviews