Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found van line direct very helpful, but was disappointed that the actual price was a lot more expensive than the quote online.”

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(Sevena Reynolds) - Posted 3 years ago

“Very good”

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(Ben Hollington) - Posted 3 years ago

“Very helpful and friendly”

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(Anica Mulder) - Posted 4 years ago

“Great service so far and great prices Regards Paul Garrity”

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(Florence Dantjies) - Posted 4 years ago

“It was quick and hassle free”

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(Stuart Rooney) - Posted 4 years ago

“Helpful and thorough”

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(Sevena Reynolds) - Posted 4 years ago

“Helpful, concise, competitive.”

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(Joseph Heater) - Posted 4 years ago

“Anica was very good but the other customer service employees not so much”

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(Anica Mulder) - Posted 4 years ago

“Did everything online but then had to repeat everything verbally...time wasting.”

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(Taahir Fisher) - Posted 4 years ago

“Good service to the point and patient thank you so much”

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(Miche Otto) - Posted 4 years ago

“I was happy with the service over the phone but it was very time consuming when I had already spent quite a time answering all the questions on line.”

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(Ben Hollington) - Posted 4 years ago

“...........”

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(Anica Mulder) - Posted 4 years ago

“renewed with no hassle”

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(Troy Rook) - Posted 4 years ago

“Service good Just hope am not going to get bombarded with emails from other company’s from now onwards”

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(Anica Mulder) - Posted 4 years ago

“Very efficient company easy to deal with”

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(Sadiqa Manan) - Posted 4 years ago

“I scored 'Good' as the initial process on-line was straight forward, however the 'No Claims Bonus' validation process has been less so. I've supplied the required evidence on two occasions but remain unsure whether I have my van insurance cover completed?”

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(Zinzan Finnucane) - Posted 4 years ago

“very satisfying”

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(Shaufwaan Slamdien) - Posted 4 years ago

“Had a bit of trouble validating my insurance due to a system shut down however all was resolved, no trouble getting through on the phone”

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(Nosiphiwo Mute) - Posted 4 years ago

“Problems were dealt with and more then happy to take time to listen and to my current issues with other insurance companies”

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(Taahir Fisher) - Posted 4 years ago

“the jargon associated with car insurance is becoming more and more involved by the year .. so the sales people on the phone need to speak very clear english..this wasn't my experience.”

Helpful Report

(Nosiphiwo Mute) - Posted 4 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews