Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have taken out van insurance with Van Line Direct for the first time, and everything seems ok so far.”

Helpful Report

(Florence Dantjies) - Posted 6 years ago

“Very good to deal with, helpfull, polite and friendly”

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(Florence Dantjies) - Posted 6 years ago

“Nice and easy.”

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(Zinzan Finnucane) - Posted 6 years ago

“Pleased with the service and Cheslin who was dealing with me was very informative and knowledgeable.”

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(Cheslin Van Der Heyde) - Posted 6 years ago

“Good communication”

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(Nosiphiwo Mute) - Posted 6 years ago

“very helpful”

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(Anica Mulder) - Posted 6 years ago

“Excellent, friendly helpful and efficient”

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(Tayla Conway) - Posted 6 years ago

“Good communication and things explained well.”

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(Taahir Fisher) - Posted 6 years ago

“Professional and reassuring”

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(Chloe Adam) - Posted 6 years ago

“Overall a very good service”

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(Cheslin Van Der Heyde) - Posted 6 years ago

“I have been a customer for years great company really easy to deal with.”

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(Troy Rook) - Posted 6 years ago

“Very fast service and friendly staff”

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(Sadiqa Manan) - Posted 6 years ago

“Great service”

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(Zinzan Finnucane) - Posted 6 years ago

“Having spent lots of time filling out all the details for my insurance online, I then had to spend another 45 minutes on the phone confirming all the details I had already entered. Not ideal.”

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(Maxine Wildschut) - Posted 6 years ago

“easy to set up”

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(Zinzan Finnucane) - Posted 6 years ago

“Quick & easy”

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(Anica Mulder) - Posted 6 years ago

“Confusing process trying to get your insurance document then jumping through hoops being passed around different people to speak to felt as if I was being part of an online Scam.”

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(Shaufwaan Slamdien) - Posted 6 years ago

I am so sorry to hear this. It is our aim to provide efficient service at all times. Please can you email me your details so I can do a full investigation for you: Alicia.hunt@vcil.co.uk Kind regards, Alicia

Posted 6 years ago

“Very helpful”

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(Sevena Reynolds) - Posted 6 years ago

“Easy to understand and explained everything”

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(Florence Dantjies) - Posted 6 years ago

“Nice easy phone call answered all questions I had regarding the policy”

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(Sadiqa Manan) - Posted 6 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews