Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

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“Good service, polite & helpful staff.Competitive Quote.”

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(Kazi Ahmed) - Posted 6 years ago

“Fantastic all round service”

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(David LaBorde) - Posted 6 years ago

“Excellent service! Easy to use website. Telephone service was great. Florence who I dealt with was perfect! Quick emails and all the info I needed. Thanks!”

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(Florence Dantjies) - Posted 6 years ago

“Excellent help very friendly and easy to talk to”

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(Richard Clark) - Posted 6 years ago

“Service from Millicent was fantastic but, after paying for an ageeed fee online, I received a call and got told the price had increased by over £100. Not acceptable!!!”

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(Millicent Nkwane) - Posted 6 years ago

“No fuss, it was so easy to set up my policy and very polite and helpful. Many thanks.”

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(Ben Avenell) - Posted 6 years ago

“all good at the mo”

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(Tauriq Kannemeyer) - Posted 6 years ago

“Excellent staff , with extensive knowledge of the business they are in and can explain it with clarity to clients , ìether good recruitment or great training ,thankyou all ,”

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(Ben Hollington) - Posted 6 years ago

“never got a renewal quote, just a text saying my payment had been declined. still haven't received any confirmation of my policy, can't get through on phone either. won't be using again, and will advise others to do the same”

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(Alexandra Pyman) - Posted 6 years ago

“Always helpful and friendly”

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(Joseph Heater) - Posted 6 years ago

“Good service”

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(Anica Mulder) - Posted 6 years ago

“Totally took time to listen and understand as I had some unusual requests about no claims , overall fantastic service.thanjs”

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(David LaBorde) - Posted 6 years ago

“Good service”

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(Kululwa.Zitumone) - Posted 6 years ago

“Lots of hassle”

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(Florence Dantjies) - Posted 6 years ago

“Premium increased significantly once deposit was taken (before agreement was signed) as during the online application, using the drop down box, I innocently stated my occupation was “driver” instead of “HGV driver” (bearing in mind i stated correctly I’m not using the vehicle to commute) ........why i get penalised for having what I consider more than standard driving skills I don’t know. Told the representative I’ll cancel the process and look elsewhere then to which he replied with “in which case you’ll get a £25 cancellation fee” .....for an agreement I had not yet signed into!! Be very weary before you pay this company any form of deposit!!”

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(Millicent Nkwane) - Posted 6 years ago

“Good coms great service”

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(Ben Hollington) - Posted 6 years ago

“It was a great service once I got threw to them 40 mins later...”

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(Sadiqa Manan) - Posted 6 years ago

“Very patient & helpfull service”

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(Ben Hollington) - Posted 6 years ago

“Very good service... All done by email ,”

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(Antonio Vieira) - Posted 6 years ago

“I found it hard to ear the assistant on the phone and had to ask for them to repeat themselves several times. It was as though they were reading a script but very quickly - just going through the motions but not very clearly. It made it hard work for me to listen to. Very polite but difficult to understand”

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(Millicent Nkwane) - Posted 6 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews