Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ben was absolutely fantastic, went the extra mile to make sure everything was satisfactory. Provided exceptional service to the customer.”

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(Ben Avenell) - Posted 6 years ago

“VERY helpful polite. A credit to your company. Promote her.”

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(Anica Mulder) - Posted 6 years ago

“Very efficient service and great price.”

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(Rachel Power) - Posted 6 years ago

“Very helpful and lots of patience”

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(Millicent Nkwane) - Posted 6 years ago

“Excellent.”

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(Sevena Reynolds) - Posted 6 years ago

“Very poor communication.”

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(Kazi Ahmed) - Posted 6 years ago

“It was painless and very quick”

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(Ben Hollington) - Posted 6 years ago

“Good communication and helpful”

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(Richard Clark) - Posted 6 years ago

“Reasonable price and helpful on the phone simple and effective”

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(Anica Mulder) - Posted 6 years ago

“Excellent service, very helpful,knowledgable and efficient, would certainly recommend to others”

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(David LaBorde) - Posted 6 years ago

“its been a gass”

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(Ben Hollington) - Posted 6 years ago

“I was on hold for 3 hours trying to validate my policy, after the call (because i could barely make out what your operatives were saying) i went to check the policy and it was blank, the only info available was that the price had changed from around £700 to over £2000, i decided to cancel my policy, so i spent 6 hours on hold/calls being reset, only to get through to someone who said they didn't have authority to cancel my plan, but that an email had been sent so it would be cancelled today. I've sent an email over after the phone call because i wasn't sure how i was going to hear back from the company, I'd assumed i was being patched through to whoever the email about cancellation had been sent to, and I've still heard nothing back. Its within 14 days of the cool down period, cancel my plan and any otger business i have through this company”

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(Millicent Nkwane) - Posted 6 years ago

“To early to submit a review only took out insurance yesterday. Not to happy with the pay monthly set-up., it's expensive and complicated compaired to other insurance providers. Only time will tell I guess....”

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(Millicent Nkwane) - Posted 6 years ago

“Good service.”

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(Kazi Ahmed) - Posted 6 years ago

“great service”

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(Troy Rook) - Posted 6 years ago

“Non UK call centre, difficulty understanding operator”

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(Florence Dantjies) - Posted 6 years ago

“Very understanding”

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(Sadiqa Manan) - Posted 6 years ago

“Brilliant team of insurance felt as ease sorting out my new policy after a 4 year ban and wasn’t made to feel like l should not be getting my insurance done so thanks so much and fantastic prices will now be a long serving customer”

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(Kazi Ahmed) - Posted 6 years ago

“Phone lines extremely busy took 40 minutes to speak to someone . Other than that great service.”

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(Millicent Nkwane) - Posted 6 years ago

“Quick and efficient renewal”

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(Tayla Conway) - Posted 6 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews