Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

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“Quick, informative and extremely helpful.”

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(Millicent Nkwane) - Posted 6 years ago

“Got through stright away chatting to a nice lady very helpful and quick”

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(Sevena Reynolds) - Posted 6 years ago

“Used many times. Always a good service.”

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(Nosiphiwo Mute) - Posted 6 years ago

“Great customer service. Very polite & friendly”

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(Nosiphiwo Mute) - Posted 6 years ago

“Very quick and no time waisting simple and effective 👍”

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(Joseph Heater) - Posted 6 years ago

“The advisor was very friendly and helpful”

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(Sadiqa Manan) - Posted 6 years ago

“Tried to force me to take cover at more money without giving me a chance to check some things and then got aggressive and tried to be intimidating when i said i wanted to check the details out and then phoned 12 times the following day !!”

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(Millicent Nkwane) - Posted 6 years ago

“Perfect customer service”

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(Ben Hollington) - Posted 6 years ago

“I purchased a policy online and paid a deposit only to find out in my validation phone call that is wasn’t suitable as travelling to and from work is excluded despite filling in my occupation. I have said I would decide whether to cancel or go ahead and was told it was £25 to cancel an insurance not validated! A day after I have paid the deposit. I have then received an email saying that my insurance would be cancelled and the outstanding debt sent to a collection agency. I did try to ring back Saturday afternoon after work to go ahead with the cancellation by was not informed you close at 2pm! Very poor way of doing business. I am expecting a full refund of my deposit on Monday morning and wish to CANCEL the policy. It works out dearer than my existing renewal with having to now upgrade, I didn’t like the manner of the phone call and I certainly did not appreciate the email and the additional two I received with my documents. Which incidentally I cannot open as I need a password - which I haven’t even set up! Driving over 30 years and this is the worst service I have received to date.”

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(Anica Mulder) - Posted 6 years ago

“Customer service is excellent and the quote was the cheapest available. I would recommend van line direct.”

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(Alexandra Pyman) - Posted 6 years ago

“I was impressed with the professional manner in my dealings with the company”

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(Anica Mulder) - Posted 6 years ago

“Good but I was told not to worry about NCD immediately on the phone but then received texts and emails saying my insurance wouldnt be valid.. annoying!”

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(Sadiqa Manan) - Posted 6 years ago

“Very helpful”

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(Florence Dantjies) - Posted 6 years ago

“Operator talked me through everything clearly so that I knew exactly what I needed, would recommend to anyone who is thinking of insuring a van.”

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(Joseph Heater) - Posted 6 years ago

“I have spent the last 4 days trying to phone you and never get through. Then when you do, they can’t seem to sort the issue. I was told yesterday evening that i was all sorted with my new policy and this morning, I’ve received another text saying i need to contact you urgently. Yet again tried to call with no answer”

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(Anica Mulder) - Posted 6 years ago

“Very easy and quick did all the hard work for us finding the best quote”

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(Joseph Heater) - Posted 6 years ago

“Well spoken. Simple process all round. Thank you.”

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(Sadiqa Manan) - Posted 6 years ago

“Nosiphiwo Mute Was very helpful on the phone to complete my insurance.”

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(Nosiphiwo Mute) - Posted 6 years ago

“Very polite, good service”

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(Ridhwaan Dreyer) - Posted 6 years ago

“Very polite and listend to what i had to say”

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(Joseph Heater) - Posted 6 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews