Vanilla Wood Floors Reviews

Name: Vanilla Wood Floors
Address: Unit 8 Executive Park, Hatfield Road, St. Albans, Hertfordshire
Rating: 4.90

4.9 Rating 903 Reviews

100 %

of reviewers recommend Vanilla Wood Floors

4.9

Based on 903 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vanilla Wood Floors:

Vanilla Wood Floors takes pride in being the UK’s premier source wood floors supplier for the highest quality Engineered Wood Floors and wood floor accessories.

Visit Website

Phone:

02082362366

Email:

info@vanillawoodfloors.co.uk

Location:

Unit 8 Executive Park,
Hatfield Road,
St. Albans
Hertfordshire
AL1 4TA

Vanilla Wood Floors 5 star review on 13th December 2021

James Emeny

Vanilla Wood Floors 5 star review on 4th December 2021

Jan Zemko

Vanilla Wood Floors 2 star review on 9th June 2021

Philip Calvert

Anonymous

Anonymous // 01/01/2019

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“only used you once but found the service very efficient.many thanks”

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Posted 10 years ago

“Cannot fault Vanilla wood floors. Excellent customer service. Had an issue with the delivery. UK mail saying they were unable to find the address, never had that before. So did not get item next day, however Vanilla wood floors had tracked the item and ensured I got it the following morning. Would buy again and recommend. Hope delivery issue was a one off.”

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Posted 10 years ago

“Product arrived quickly and as ordered. Good service”

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Posted 10 years ago

“Excellent service, quick delivery and good price.”

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Posted 10 years ago

“After a bit of searching I came acrosss Vanilla wood floors and I'm pleased I did. Reasonable prices with reasonable delivery charges (not the £10 quoted by some!) and speedily delivered in a well secured/packaged box. All good.”

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Posted 10 years ago

“Good price. Rapid delivery. Goods as advertised.”

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Posted 10 years ago

“Very competitive prices and excellent service with next day delivery. Highly recommended.”

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Posted 10 years ago

“Always excellent customer service and fantastic products”

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Posted 10 years ago

“High quality products and prompt service. Everything works properly from the on-line order through to the delivery.”

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Posted 10 years ago

“Sue was very attentive and helpful and understood what I needed immediately.”

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Posted 10 years ago

“Very quick delivery from on line order.”

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Posted 10 years ago

“Good product - reasonable price - appalling delivery! I paid extra for 24 hour delivery and gave detailed instructions for the possibility of not being in. I received both text and e-mail from Mail UK to confirm the delivery slot. In the event, I WAS in - but no attempt was made to deliver. When I checked the tracking information UK Mail indicated that they had attempted to deliver, but alleged that no one was available to receive the goods; an outright lie! I e-mailed them to complain and they totally ignored my complaint. The following day the parcel was delivered and UK Mail e-mailed me to tell me that my situation was now resolved. Shocking contempt for customers. Really lousy delivery company. If your reputation is important to you, you should review your delivery procedures.”

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Posted 10 years ago

Hi Ian, we are very sorry that you experienced problems with our courier, we do always track items, however we only saw that the delivery was attempted, then reattempted successfully the following day - this is the first that we had heard that there was a problem. We will of course follow this complaint up with UK Mail as this service is not acceptable. Our sincere apologies for the inconvenience caused. Kind regards Vanilla Wood Floors

Posted 10 years ago

“Wonderful service as usual.”

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Posted 10 years ago

“goods arrived quickly as description . Good easy to manage website.”

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Posted 10 years ago

“Product as described, delivered quickly at a good price. ??”

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Posted 10 years ago

“Good price, quick & efficient delivery - excellent.”

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Posted 10 years ago

“Good service and sell a good quality product only reason i did not buy was that I got out voted A wider board was the choice of the day,”

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Posted 10 years ago

“Very helpful from our initial enquiry through to ordering & delivery of the Osmo Polyx products recommended to us. Would definitely recommend & use again.”

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Posted 10 years ago

“Fast prompt delivery thanks”

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Posted 10 years ago

“Excellent delivery & customer service, wood flooring is of excellent quality, would recommend.”

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Posted 10 years ago

Vanilla Wood Floors is rated 4.9 based on 903 reviews