Vanilla Wood Floors Reviews

Name: Vanilla Wood Floors
Address: Unit 8 Executive Park, Hatfield Road, St. Albans, Hertfordshire
Rating: 4.89

4.9 Rating 842 Reviews

100 %

of reviewers recommend Vanilla Wood Floors

4.9

Based on 842 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vanilla Wood Floors:

Vanilla Wood Floors takes pride in being the UK’s premier source wood floors supplier for the highest quality Engineered Wood Floors and wood floor accessories.

Visit Website

Phone:

02082362366

Email:

info@vanillawoodfloors.co.uk

Location:

Unit 8 Executive Park,
Hatfield Road,
St. Albans
Hertfordshire
AL1 4TA

Vanilla Wood Floors 5 star review on 13th December 2021

James Emeny

Vanilla Wood Floors 5 star review on 4th December 2021

Jan Zemko

Vanilla Wood Floors 2 star review on 9th June 2021

Philip Calvert

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication and the product were delivered on time.”

Helpful Report

Posted 4 years ago

“Everything was very good in my dealings with Vanilla Floors, however, Hermes let you down. The driver left the goods in the rubbish bin on top of rubbish and not in the garage, as clearly requested on the documents you placed on the parcel.”

Helpful Report

Posted 5 years ago

“We have not recieved the product yet. The company says they have tried to deliver but nobody has come to my house and not even left a message. My phone number is 07739037524 and my tracking is 1643983248898089 Thanks Luis”

Helpful Report

Posted 5 years ago

“The payment options required customers to use Paypal whereas I prefer a credit or debit card option.”

Helpful Report

Posted 6 years ago

“I am very pleased with the product I bought and the service from Vanilla Wood Floors. However on delivery, the tin of oil was quite badly dented. The packaging was intact so it had not been dented in transit so the dented tin must have been despatched by Vanilla. I did not expect to be sent a dented tin. I was concerned that the lid looked slightly lifted but fortunately the product seems to be ok and I will be using the whole tin quite quickly so will not need to store it.”

Helpful Report

Posted 6 years ago

Many thanks for your order and for taking the time to leave feedback. We are glad that you were happy with the product and service and sorry that your tin of Osmo arrived dented. 100% we would not have sent out a dented tin as we reject any items that arrive damaged from our suppliers and we package items as carefully as possible to avoid damage, so absolutely this dent would have happened in transit. It is possible that as there was a brush also in with the tin, that this may have been jarred into it causing the dent without damage to the box, This will give us something to consider when boxing brushes in with 0.75L tins.

Posted 6 years ago

Vanilla Wood Floors is rated 4.9 based on 842 reviews