Vanilla Wood Floors Reviews

Name: Vanilla Wood Floors
Address: Unit 8 Executive Park, Hatfield Road, St. Albans, Hertfordshire
Rating: 4.90

4.9 Rating 867 Reviews

100 %

of reviewers recommend Vanilla Wood Floors

4.9

Based on 867 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vanilla Wood Floors:

Vanilla Wood Floors takes pride in being the UK’s premier source wood floors supplier for the highest quality Engineered Wood Floors and wood floor accessories.

Visit Website

Phone:

02082362366

Email:

info@vanillawoodfloors.co.uk

Location:

Unit 8 Executive Park,
Hatfield Road,
St. Albans
Hertfordshire
AL1 4TA

Vanilla Wood Floors 5 star review on 13th December 2021

James Emeny

Vanilla Wood Floors 5 star review on 4th December 2021

Jan Zemko

Vanilla Wood Floors 2 star review on 9th June 2021

Philip Calvert

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service.”

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Posted 1 week ago

“I have always been impressed by Vanilla Wood Floors' customer service but they were especially helpful with my recent purchase. My parcel was delivered to the wrong address and they responded very promptly to remedy the problem and quickly offered to send another delivery if they were not able to locate the original parcel.”

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Posted 2 weeks ago

“The service from vanilla wood has been very good, from the ordering to a quick delivery, I will always go back to them.”

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Posted 2 weeks ago

“Ordered some Osmo varnish. Vanilla (Sue) checked with me that I had ordered the right size which impressed me. When Evri failed to deliver, she undertook to chase them. A few days later she noticed that my package still hadnt moved and sent me a new one rather than make me wait any longer. This arrived promptly. This is really excellent service! (and the Osmo product seems pretty good as well)”

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Posted 2 weeks ago

“Great products with excellent customer service, they really went out of their way to help. Originally ordered via Amazon, but will go to them direct in future”

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Posted 3 weeks ago

“Haven't used the product yet but the purchasing experience was perfect. The price was the most competitive, delivery was quick, and packaged well. I will definetly buy again.”

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Posted 1 month ago

“I bought a Fiddes hard wax sample sachet from Vanilla Floors. Package arrived on time. Not a high value purchase but I am pleased with the service.”

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Posted 1 month ago

“Very fast delivery, I bought a 2.5ltr bottle of cleaner for oiled wood floors and have been using this product for about 3 years”

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Posted 1 month ago

“Perfect service.”

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Posted 1 month ago

“I just want to say how delighted we are with Vanilla wood floors . We initially sought advice on the phone. Sue was extremely polite and very helpful. We subsequently ordered online and were delighted with efficiency and the speed of delivery . We live in an off the beaten track farmhouse and our product was delivered on a Sunday ! We haven’t used our varnish brush yet but I am sure it will do the job . Many thanks to Sue and the company. We will be using you again in the future.”

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Posted 1 month ago

“Great price, speedy delivery”

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Posted 2 months ago

“I was looking for a white wood stain for a stairs rail, asked for help and received useful info on the product to buy. Took the advice given and bought a wood stain with wax, given one coat and looks good already, the second coat is advised as the max to use so hopefully will look good finished. Very happy with advice and product”

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Posted 2 months ago

“Really helpful and knowledable staff, delighted with the finish on my table thanks to the advice”

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Posted 3 months ago

“I use a lot of different suppliers for my materials, restoring many older properties, some listed, some just as old and as worthy - I rely on good advice and reliable service which I have had from this company and so will continue to use them. I appreciate the thoroughness and thought that goes into getting the product to me in as safe and expedient a manner as possible..”

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Posted 4 months ago

“The product arrived very quickly and was packaged very well which to me is important as I have had in the past tins arrive from other companies all battered & leaking!! The price was better than some other sites which when you have Oak floors although my bungalow helps as this is not a cheap product. I have used this product before so as long as it's the same Matt as my last tin which I am sure it will be I am very happy. Thank you Vanilla Floors!!”

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Posted 4 months ago

“I will keep using vanilla wood floors as I can relie on there quick service..many thanks Tony”

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Posted 4 months ago

“My order arrived promptly and was very well packed. I was kept in touch by email on the progress of my item. Excellent customer service.”

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Posted 4 months ago

“Very pleased with the product”

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Posted 4 months ago

“Excellent customer service, contacted Vanilla Wood Floors about a specific item from a range they stock but they don't normally stock the item I required. Sue went out of her way and got me the item from their supplier, brilliant, top notch 👌”

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Posted 5 months ago

“Excellent service from start to finish”

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Posted 5 months ago

Vanilla Wood Floors is rated 4.9 based on 867 reviews