Vanilla Wood Floors Reviews

Name: Vanilla Wood Floors
Address: Unit 8 Executive Park, Hatfield Road, St. Albans, Hertfordshire
Rating: 4.89

4.9 Rating 840 Reviews

100 %

of reviewers recommend Vanilla Wood Floors

4.9

Based on 840 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vanilla Wood Floors:

Vanilla Wood Floors takes pride in being the UK’s premier source wood floors supplier for the highest quality Engineered Wood Floors and wood floor accessories.

Visit Website

Phone:

02082362366

Email:

info@vanillawoodfloors.co.uk

Location:

Unit 8 Executive Park,
Hatfield Road,
St. Albans
Hertfordshire
AL1 4TA

Vanilla Wood Floors 5 star review on 13th December 2021

James Emeny

Vanilla Wood Floors 5 star review on 4th December 2021

Jan Zemko

Vanilla Wood Floors 2 star review on 9th June 2021

Philip Calvert

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I realised the product was not right when it got delivered and emailed 3x asking how to get refund. I did not get any answer back terrible customer service!!!”

Helpful Report

Posted 2 years ago

Many thanks for taking the time to leave feedback, our sincere apologies that your email was missed, having looked back through our emails it does appear as though 2 emails were sent to no-reply, which unfortunately is not a monitored account. We have now sent you an email in reply to your query. Apologies for the inconvenience caused

Posted 2 years ago

“Order still not received even though it said it was dispatched on Monday and ordered over a week ago”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you have not received your sample sachet for your order placed on Sunday afternoon, I can confirm that this was posted 2nd Class Royal Mail on Monday 30th November. At this time of year and along with the pandemic, unfortunately the couriers are all, without exception struggling with the demand, whilst observing safe practices and social distancing. Please contact us on 020 8236 2366 so that we can follow up

Posted 3 years ago

“Not sure what the product is like. It still hasn’t arrived! Very poor delivery service considering delivery is to a business address.”

Helpful Report

Posted 5 years ago

“I ordered two tubs of encapsulator on Thursday, paid for next day delivery. My product never turned up on the Friday or Saturday. I called the office on Monday to ask where it is, and was told that the delivery van broke down, which is a complete lie as the product was shipped by Osmo ltd not Vanilla and wasn't out for delivery until Monday. Wouldn't use or recommend Vanilla again!”

Helpful Report

Posted 5 years ago

Hi, we are so very sorry that your order did not reach you next day as promised, your order was shipped direct from Osmo via Parcelforce on a 24 hour service, so should have been delivered on Friday, unfortunately, as advised on the phone when you called Monday, this was Damaged in transit and was immediately re-shipped on an AM delivery and your full Next Day Delivery charge was refunded. We feel a little bit aggrieved to be called liars, as we were totally transparent and resolved the issue within 30 minutes of your call.

Posted 5 years ago

Vanilla Wood Floors is rated 4.9 based on 840 reviews