VanCompare Reviews

Name: VanCompare
Address: 2 Denmark Road, 2 Denmark Road, Guildford
Rating: 4.39

4.4 Rating 1,631 Reviews

87 %

of reviewers recommend VanCompare

Company Reviews

Metrics

Info

4.4

Based on 1,631 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 120,000 van insurance customers.

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Phone:

0333 200 1466

Email:

cs@vancompare.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I agree with several other people this company will charge for everything, including adding your no claims bonus. They are quick to call you following an online quote, reassure you they can sort things out easily but don’t tell you they charge for anything possible. If you only do one thing today make sure its not using this company !!!”

Helpful Report

Posted 6 years ago

“Good website and efficient follow up call, much better experience than other websites and call centres”

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Posted 6 years ago

“CROOKS THEY ADD MONEY ON FOR NO FAULT CLAIMS WHICH HAVE BEEN CLOSED. THE COST YOU ARE QUOTED AND THE MONEY YOU PAY ONLINE WILL NOT BE YOUR FINAL COST - SO BE AWARE!!!!!!”

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Posted 6 years ago

Hi Mr Deed, Thank you for your feedback, based on the above I would like to advise that all our Insurer's want to know of any accident, incidents, claims or losses regardless of blame on any vehicle in the past 5 years. If you have done a quote online and then spoke to one of our Sales staff where it came to light that you had an incident within the last 5 years which needed to be added to the quote then yes your premium offered will have changed from what you have received online based on your revised risk details. If this however is not the case and you would like to discuss the quote you have received please email me on nichola.geduld@vcil.co.uk and I'd be happy to look into the matter. Regards Nichola Geduld

Posted 6 years ago

“This company is awful, please don’t insurance your van with them. They rang me four times asking me for information and I repeated the same answers four times. They called back and when I missed the call I waited on hold for over 20 mins to be told someone would ring me back that day, they didn’t. The next day my policy was cancelled. This company has caused me a lot of stress and inconvenience and as a tradesman I rely on my van. Customer service are terrible and rude. Terrible company.”

Helpful Report

Posted 6 years ago

Hi Mr Hughes, Thank you for your feedback. I have checked your previous policy with ourselves and I can see it was cancelled as a result of misrepresentation, your Insurers have also provided you ample time and opportunity to resolve the issues in order to avoid cancellation although our team have been unsuccessful in establishing contact with yourself. On the occasions you have spoken to our staff all required information was not provided. With that said if you feel you have been given a bad service please email me on nichola.geduld@vcil.co.uk and I would be happy to investigate further. Regards Nichola geduld

Posted 6 years ago

“Hello Mr Clark,I was wery delighted after I purchased insurance for my van. But now it turn up like a worse nightmare of my life. My 9 year no claime bonuses, not valid anymore for this policy and I will be treated like 0 no claime bonuses. My insurance will be re calculated and will cost around £1000 extra per year. I did provide all information in first place and look what I get. Can you please help to solve this nonsense for me. My number is 07949569812 Reference no.VO 465939-002 Vehicles no.GM18ZFN Many thanks”

Helpful Report

Posted 6 years ago

Hi Mr J Petkevicius, I have checked your policy and as a part of our validation your Insurers have requested that you submit various documents to validate that the risk details you have provided are correct. As you have stated above you are experiencing issues with your no claims bonus as I am sure are aware it is currently in use on another vehicle which means it cannot be applied to your policy with ourselves and therefore the discount needs to be removed which will result in an additional premium being applied. I can see our Audit team has spoken to you and explained all. I will however get one of our senior staff members to contact you and explain what is required from you in order to keep this policy enforce. Regards Nichola Geduld

Posted 6 years ago

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Posted 6 years ago

“Very happy with your customer service and very pleased with my price just waiting for my welcome pack thanks Elaine Carroll”

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(Kazi Ahmed) - Posted 6 years ago

“great and friendly sales team”

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(Millicent Nkwane) - Posted 6 years ago

“Very happy with the service and price that was quoted.”

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(Montesque August) - Posted 6 years ago

“You charged me 3 x the price of last year's insurance. Please reply to my email”

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(Alexandra Pyman) - Posted 6 years ago

Hi, Thank you for your feedback, from what I can see on your Policy that you called into our office to discuss and go ahead with the Renewal. Your premium this year is £29 more than last year and £129 cheaper than the year before. If you still wish to discuss this Renewal please call our office on 0333 200 4677 and we would be more than happy to assist. Regards Nichola Geduld

Posted 6 years ago

“Fantastic experience lovely lady shes a credit to your company thankyou for helping my newlife begin”

Helpful Report

(Rebecca Oron) - Posted 6 years ago

“Excellent, polite, and professional”

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(David LaBorde) - Posted 6 years ago

“The price was competitive so happy, though I would be happier if I received confirmation quicker.”

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(Kazi Ahmed) - Posted 6 years ago

“Stuart was very good and explained all aspects of the policy to me , a very easy process.”

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(Stuart Rooney) - Posted 6 years ago

“Very happy with the services”

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(Millicent Nkwane) - Posted 6 years ago

“Excellent service answered any questions I had and was a bit cheaper than the online quote”

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(Kululwe Zitumane) - Posted 6 years ago

“Van Compare were able to rectify a problem with my insurance quickly and efficiently.”

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(Tayla Conway) - Posted 6 years ago

“am soo happy ur service is vry good”

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(Ben Hollington) - Posted 6 years ago

“very pleased very helpful, will bring my other business over to you people in due course thank you very much Mr Martyn cox”

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(Ben Hollington) - Posted 6 years ago

“First time I have used VanCompare, the experience was excellent, efficient and very fast. The quote was also outstanding compared to my renewal quote, with a massive saving of £400!!! I could have made this £500 but I chose to add a few added extras such as legal cover, protected no claims and breakdown cover. I would recommend to anyone, especially if you have a crew van like myself, 6 seats. I personally dealt with one person throughout, 'Rachael' who was very professional, informative and was not pushy like some brokers can be. 👍”

Helpful Report

(Rachael Griffith) - Posted 6 years ago

VanCompare is rated 4.4 based on 1,631 reviews