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VanCompare Reviews

4.4 Rating 1,618 Reviews

87 %

of reviewers recommend VanCompare

Company Reviews

4.4

Based on 1,618 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 120,000 van insurance customers.

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Phone:

0333 200 1466

Email:

cs@vancompare.com

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took out insurance from van compare asking for a policy with no no claims discount they had a box for mirroring no claims from another car the policy was 367 pounds so i paid it then the next day they emailed me asking for proof of no claims and they wouldnt accept it told me i could either cancel at 85 pounds or pay another 85 pounds to amend the quote so i went on their website and redid the quote with no mirrored no claims it was 369 pounds only 2 pounds dearer however they will not resolve the matter by simply adjusting the policy without me cancelling paying 85 pounds and starting fresh again or paying an extra 2 pounds so beware when the salesman wraps you up in jargon my biggest regret is that i paid up front these people are not to be trusted”

Posted 4 years ago

“Very pleased with the quick and easy renewal service, thumbs up Van Compare.”

(Ben Avenell) - Posted 4 years ago

“I found flourance very professional in insuring my van and response after ,my initial quote was outstanding hopefully I will become a permi ant customer in future years if the quotes are a good price once again many thanks !.andrew Mark strange”

(Florence Dantjies) - Posted 4 years ago

“absolutely dreadful to deal with. The customer contact centre is not english speaking, they do not understand what you are saying and I have had to request that they go back to the original call that I had with sales team. Dreadful to deal with. They dont listen they do not read emails etc. Nothing but hassle sorting out an insurance policy with them.”

Posted 4 years ago

“Hello thank you so much Aaron connelly your the man😊 appreciate everything for getting me the cheapest insurance & top service”

(Aaron Connelly) - Posted 4 years ago

“Terrible company. Rude customer service. An absolute scam - they will do whatever they can to steal your money. I took out a policy on a Saturday and was subsequently phoned over 25 times between then and Tuesday morning when I was finally able to take the call (various reasons, driving, working and so on). When I did pick up the phone the customer service woman was: 1. made it clear she was annoyed that I hadn't picked up one of her earlier calls 2. was rude and obnoxious in telling me I had made mistakes when entering details for my policy (as far as I'm concerned I hadn't) 3. aggressively pushed me into paying more money than they had originally quoted me because of my 'mistakes'. 4. when I tried to question her reasoning for the changes she became dismissive and again, just plain rude 5. She was not clear at all and talked down to me during much of the phone call In the end I paid extra because she was so adamant that I was wrong. To this day I believe I entered all the details correctly in the first place but, if I did do something wrong then at the very least the way she approached the problem was badly managed, rude and unclear. Long story short I was so unhappy with the way they conducted business I ended up cancelling my policy (which they started 4 days later than I originally requested and included details which were different to what I had explicitly confirmed on the phone). They charged me a ridiculous amount of money to cancel - NOT just the £40 cancellation fee (and seriously, what company has a £40 cancellation fee in the first 14 days?!) and were incredibly rude throughout the entire process. Furthermore, it took me 3 phone calls to cancel; they put a huge amount of pressure on me to keep their policy and repeatedly ignored my request to cancel instead putting me on hold to recalculate payments which they would then offer me. This company are thieves and I would advise people to steer clear. I took Haste and went Direct to another company and took out a policy which was cheaper - even when including in the total cost the money I lost to VanCompare, their customer service team were practically saintly in comparison.”

Posted 4 years ago

“Brilliant customer service very friendly very helpful couldnt ask for more explained everything very clearly .”

(Tauriq Kannemeyer) - Posted 4 years ago

“Lovely service”

(Tauriq Kannemeyer) - Posted 4 years ago

“Value for money insurance.”

Posted 4 years ago

“I was unable to hear or understand what was being said to me due to the speed that she spoke and her strong accent I explained that the website was difficult to navigate as may question had yes & no answer? I explained that I had given the information to the best of my knowledge only to be spoken to like I was stupid the I was forced to take the insurance or face £25 administrative fee even though I only booked the policy on line 60 seconds before I was contacted by phone as I was still trying to complete the form to check certain details and change them as they we’re unclear on the web page I was then told pay £70 more for the insurance or loose the £25 as an admin fee! I will be speaking with the ombudsman regarding this and telling all my friends in face book about this con trick Totally dissatisfied no stars from me I will be using another insurance company after I’ve been to the omsbudsman!!”

(Nosiphiwo Mute) - Posted 4 years ago

“Very polite and helpful it was a pleasure talking to the young lady”

(Alexandra Pyman) - Posted 4 years ago

“Thank you van compare you made ,getting insurance so much easier,”

(Miche Otto) - Posted 4 years ago

“Thank you very good”

(Kazi Ahmed) - Posted 4 years ago

“Added a person onto our van insurance - they had claimed for vandalism around 3 years ago. Grant said it was £60 to add her and to let him know exact date of vandalism when I knew it. I rang the next working day and was told it would be another £170.... This was not said originally and Lucinda said they would not even refund the £60 already taken. You really have to watch these insurance companies as they like to leave out information like this. Also watch if you cancel insurance before renewal date as they will sting you again there (small print)”

Posted 4 years ago

“Very helpful assistant. Insurance sorted out quickly and efficiently. Very happy.”

(Anica Mulder) - Posted 4 years ago

“Excellent follow up call from David. Clear, concise and helpful. One of the best!”

(David LaBorde) - Posted 4 years ago

“Found the person on the fine was very helpful and easy to sort my insurance out thanks for kind service”

(Millicent Nkwane) - Posted 4 years ago

“Re Direct Line. Please remember it is an insurance company, they may have saved you money, but they will do all they can to stop you claiming. They will say "That will be written off" before any damage has been assessed. They will sell you the wrong policy then blame you when you have a claim. They will cause you more distress than the thieves. Litigation to follow”

Posted 4 years ago

“I wish there was 0 to rate your service. The worst ever experience, to pay a few pounds less I spent hours trying to speak with somebody. I tried to validate the Insurance Policy, the Validation department do not answear by emails and do not answear the phone. One day I have been up to 50 minutes on the phone nobody from the Validation department answered. The result is that my insurance policy has been cancelled. I would like to escalate a complaint procedure but again your member of staff do not give me an email address or telephone number to contact.”

Posted 4 years ago

“Your pickup man was great but took some haggling to get £250 cheers”

(David LaBorde) - Posted 4 years ago

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VanCompare is rated 4.4 based on 1,618 reviews