Terrible company. Rude customer service. An absolute scam - they will do whatever they can to steal your money. I took out a policy on a Saturday and was subsequently phoned over 25 times between then and Tuesday morning when I was finally able to take the call (various reasons, driving, working and so on). When I did pick up the phone the customer service woman was: 1. made it clear she was annoyed that I hadn't picked up one of her earlier calls 2. was rude and obnoxious in telling me I had made mistakes when entering details for my policy (as far as I'm concerned I hadn't) 3. aggressively pushed me into paying more money than they had originally quoted me because of my 'mistakes'. 4. when I tried to question her reasoning for the changes she became dismissive and again, just plain rude 5. She was not clear at all and talked down to me during much of the phone call In the end I paid extra because she was so adamant that I was wrong. To this day I believe I entered all the details correctly in the first place but, if I did do something wrong then at the very least the way she approached the problem was badly managed, rude and unclear. Long story short I was so unhappy with the way they conducted business I ended up cancelling my policy (which they started 4 days later than I originally requested and included details which were different to what I had explicitly confirmed on the phone). They charged me a ridiculous amount of money to cancel - NOT just the £40 cancellation fee (and seriously, what company has a £40 cancellation fee in the first 14 days?!) and were incredibly rude throughout the entire process. Furthermore, it took me 3 phone calls to cancel; they put a huge amount of pressure on me to keep their policy and repeatedly ignored my request to cancel instead putting me on hold to recalculate payments which they would then offer me. This company are thieves and I would advise people to steer clear. I took Haste and went Direct to another company and took out a policy which was cheaper - even when including in the total cost the money I lost to VanCompare, their customer service team were practically saintly in comparison.