VanCompare Reviews

Name: VanCompare
Address: 2 Denmark Road, 2 Denmark Road, Guildford
Rating: 4.38

4.4 Rating 1,633 Reviews

87 %

of reviewers recommend VanCompare

Company Reviews

Metrics

Info

4.4

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 120,000 van insurance customers.

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Phone:

0333 200 1466

Email:

cs@vancompare.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with the service. Fast and on point!”

Helpful Report

(Jay Murray) - Posted 6 years ago

“Ryan was an absolute pleasure to deal with, I cant speak highly enough for him. Dealt with me and my quote brilliantly and I will certainly be recommending your company.”

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(Ryan Pink) - Posted 6 years ago

“Very happy with your service thank you very much”

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(Anica Mulder) - Posted 6 years ago

“Very good,matched a quote I found on online.Tayla who I spoke to was excellent”

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(Tayla Conway) - Posted 6 years ago

“I have just started my van insurance with vancompare and so far so good.”

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(Millicent Nkwane) - Posted 6 years ago

“impossible to speak to on the phone so e mailed and didn’t get back to me so went elsewhere.This day and age need to get your act together.”

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Posted 6 years ago

“I'd messaged via your webpage a few days back asking for the renewal to be re-sent to my email address and it was answered/done within 2 days. Brilliant! Tayla was awesome. She didnt delay in processing our renewal on the phone. Spot on.”

Helpful Report

(Tayla Conway) - Posted 6 years ago

“Florence was very helpful and dealt with all my questions and my insurance was up and running immediately thank you”

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(Florence Dantjies) - Posted 6 years ago

“Very friendly and helpful”

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(David LaBorde) - Posted 6 years ago

“Swift and easy communication”

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(David LaBorde) - Posted 6 years ago

“Very helpful”

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(Ben Hollington) - Posted 6 years ago

“Friendly and very good service and did not have to wait very long to answer my call .”

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(Tayla Conway) - Posted 6 years ago

“Good service. Professional peoples”

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(Ryan Pink) - Posted 6 years ago

“Poor customer service with poor attitude Long waiting time on phone 50 minutes on several occasions does anyone ever answer the phones , just put you on hold. Cancellation of policy notice even after taking the time to eventually speak to an operator disclosing* the relevant details. Wished I had never bothered with this company .”

Helpful Report

Posted 6 years ago

“Great price great service, genuinely helped get the job done.”

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(Ryan Pink) - Posted 6 years ago

“Dealt with a guy called Aaron. Really really helpful found ways to improve my courier insurance. Really would recommend vancompare Big thanks to Aaron”

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(Aaron Connelly) - Posted 6 years ago

“Aron is a cool guy only good things can be said about him. I've got 3 vans insured with VC and the biggest issue I have is to get actually connected with them every time I call for insurance or make an update I takes ages for them to answer. Every single time. About 4 months ago I was trying to update my address details took me 2 weeks to do that!!! Every time I was calling and some lady was redirecting me to the right department while I was waiting something was disconnecting call. I've tried 7 times one day!!! At some point instead of redirecting I have requested for someone to call me back instead but noone bothered anyway. I've tried countless times every 2-3 days. Very poor communication but once you finally get where you need everything sorted in no time.”

Helpful Report

(Aaron Connelly) - Posted 6 years ago

“Anica. Was very nice and professional good. Job 👍”

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(Anica Mulder) - Posted 6 years ago

“Very quick response to enquire on web site would recommend.”

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(Nosiphiwo Mute) - Posted 6 years ago

“Hi was very happy with the service it was professional and didnt take long”

Helpful Report

(David LaBorde) - Posted 6 years ago

VanCompare is rated 4.4 based on 1,633 reviews