VanCompare Reviews

Name: VanCompare
Address: 2 Denmark Road, 2 Denmark Road, Guildford
Rating: 4.39

4.4 Rating 1,632 Reviews

87 %

of reviewers recommend VanCompare

Company Reviews

Metrics

Info

4.4

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 120,000 van insurance customers.

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Phone:

0333 200 1466

Email:

cs@vancompare.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When changing vehicle halfway through you can’t match price you get online & end up paying 50% more or you have to pay to get out of policy & people don’t understand what your telling them think it was 4 phone calls just to change van on policy don’t think will use again when I renew in 6 months”

Helpful Report

Posted 8 years ago

“Been with vancompare for years always had paper renewal documents and automatic renewal. Apparently they have gone paperless so no paperwork was sent an email was sent to a discontinued address so I was not aware my policy had not been renewed. Luckily I didn't have an accident as I was driving with no insurance. When I was made aware of this by a third party I immediately contacted van compare to be told it was my fault and my premium would increase by 50%.”

Helpful Report

Posted 8 years ago

“Massively over charged for my insurance called in to amend it and was told I would have to pay almost £200 to cancel it I'm hung over a barrel with no way out and paying well over the odds conned by my automatic renewal price, I trusted the price and company very let down won't use again”

Helpful Report

Posted 8 years ago

Good evening Mr Cantlon, Thank you for your feedback we do appreciate it. I have had a look into your case and as stated in our terms of business, for any changes made to your Insurance after inception there will be an administration fee playable as well as an Insurer charge for the risk details changing from what they originally were and for the cancellation of the policy. In this instance your information provided at inception were incorrect which resulted in the premium being increased to match. If you wish to discuss the matter further and get a better understanding of the charges please feel free to contact myself on nichola.geduld@vcil.co.uk Regards Nichola

Posted 8 years ago

VanCompare is rated 4.4 based on 1,632 reviews