Domestix Reviews

Name: Domestix
Address: 158 Moulsham Street, Chelmsford
Rating: 4.34

4.3 Rating 459 Reviews

84 %

of reviewers recommend Domestix

Company Reviews

Metrics

Info

4.3

Based on 459 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Domestix:

Appliance repair and protect

Visit Website

Phone:

02080498249

Email:

hello@domestix.co.uk

Location:

158 Moulsham Street
Chelmsford
CM2 0LD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only reason I gave 1 star was that the engineer that attended was very helpful and apologetic for the awful service I received. Initial call out was cancelled and when the engineer attended a part was needed which I had to pay for at the visit. Agreed to take out the service cover same day, appeared reasonable and could cancel at any time. Over 6 weeks later and on the 3rd rescheduled appt engineer finally did attend. Already had notified company I wanted to cancel service plan to be firstly told I couldn’t as it was a yearly plan which I disputed and would have to pay back the discount for the part to which I said I would when I finally received the part. Questioned the lack documentation provided and received a very aggressive call back again that I could now cancel the plan but that would have to pay the £15 which I reluctantly agreed once the engineer had actually fitted the part by phoning the office afterwards and their response was they would not send the engineer if I did not pay while he was there so left with no choice but to pay although I had already paid £125 plus the 1st service plan payment 6 weeks before. Engineer told not to fit the part before I paid him the £15!!. Customer service awful and no apology for the total lack of service or customer care.”

Helpful Report

“Domestix have been extremely efficient and helpful, quick to respond to our call out to a broken tumble dryer. Aaron called a few days later with the required spare parts and did a wonderfully speedy repair to the ailing machine. Thank you Aaron.”

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“Aaron fixed our Miele dishwasher saving £100's on a spare part. He is very knowledgeable and experienced”

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“Reel you in with a £35.00 call out charge, that goes up to £50.00. Then when they come, inform you that the service will come to £130.00, so, you might as well buy a reconditioned one for £170.00. That they don't have one in stock but can deliver in 7-10 days. Sixteen days later, it arrived looking very second hand and well used. Not happy and would not recommend them. Better buy a new machine on the shopping channel. Started of at £35.00 ended up paying £135 OVER that amount. Its a shame you cant give minus stars.”

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“Excellent experience with Domestix. Ervino diagnosed the problem with my Zanussi oven in 5 mins and returned to fit new part within days. Very happy with this professional company and will definitely use again. Highly recommend.”

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“The engineer came in stating Shark hoovers were rubbish and I should consider buying a reconditioned dyson that he just happened to have in his van, even before he had even taken a look at mine. When I told him to just do the service I had asked for he was there no longer than 10 mins. Shocking service for £45!!!”

Helpful Report

“Extremely poor service. Engineer came. took almost 2 hours, didn't correctly identify the fault. I asked another company to come the next day as machine was still broken. The other engineer identified problem in less then 10 minutes (broken back bearing on machine drum, fluid leaking all down back of machine and floor). Asked for a Domestix for a refund. A month later got a call for domestix to say they won't give a refund as the money I paid was for a 'call out fee' not to identify/fix the problem. Don't use this company.”

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“I was happy at first because they sent a repair man round the same day, the repair man told me I would be called the next day with a time for the repair man to return the the day after to come and fix my washing machine. They didn't call, son I called them and they said the part had not come in and it should be in the next day. It wasn't they didn't call I had to chase them every day and they kept saying the same thing every time I called. It is now Monday a whole week later and the have not even bothered to find out why the part had not arrived. I have paid them already. I am not impressed with their customer services. I will not be recommending them at all. And still waiting.”

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“Jake at domestix was great had dame day repair which was speedy and got fixed within half hour defo recommend domestix great service 👍”

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“The first engineer diagnosed a problem, the second engineer wasn’t given the correct information, the third engineer brought the wrong part and the fourth engineer found out the machine couldn’t be repaired. Bad job all round”

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“Explained issue regarding washing machine and was quoted £78 for call out and repair (rubber lining in drum). Upon 3 min inspection I was informed that the washing machine would cost £500 to repair with no guarantee this could result in full working order. Then was told to pay £78!!! For what?? No parts were used and service so how can this cost be applied. I am furious and feel like I have been scammed. Website states free call out service. Very poor service avoid as I certainly wouldn’t use company again. Feel like I have thrown £78 of my hard earned money down the drain!!”

Helpful Report

“Jake was very efficient and friendly. My dyson is like new now. I joined their white goods cover too as reasonably priced. Very impressed with the service. Thank you!”

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“I had a great service from the engineer Tom. He fitted a new pcb for my washing machine, and was very quick and efficient. I would highly recommend.”

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“Great service all round, easy booking process and the technician Ricky was very pleasant and efficient”

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“Very impressed with jake, 10/10 service. A credit to the company”

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“Amazing service, came out next day and repaired my washing machine same day! Joined to the cover plan.”

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“Wrong diagnosis leading to increased cost cancelled appointments told 15 mins before engineer was supposed to turn up he wasn’t coming would not recommend or use this company again”

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“Was told reconditioned DYSON would b with us in 7-10 days or less actually took just over four weeks ! Arrived with a part missing driver took pic n said the part would b with us the next day !! Still no sign and that was over a week ago”

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“Very good service on our Dyson vac. Friendly service engineer Mike also gave clear instruction on operation and maintenance on an additional recon vac we purchased. Prices reasonable. Prompt service. Would recommend.”

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“Snaps on the containers eventually break. Containers aren't cheap and the company doesn't have replacement parts available so I will look elsewhere for container purchases.”

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Domestix is rated 4.3 based on 459 reviews