The only reason I gave 1 star was that the engineer that attended was very helpful and apologetic for the awful service I received. Initial call out was cancelled and when the engineer attended a part was needed which I had to pay for at the visit. Agreed to take out the service cover same day, appeared reasonable and could cancel at any time. Over 6 weeks later and on the 3rd rescheduled appt engineer finally did attend. Already had notified company I wanted to cancel service plan to be firstly told I couldn’t as it was a yearly plan which I disputed and would have to pay back the discount for the part to which I said I would when I finally received the part. Questioned the lack documentation provided and received a very aggressive call back again that I could now cancel the plan but that would have to pay the £15 which I reluctantly agreed once the engineer had actually fitted the part by phoning the office afterwards and their response was they would not send the engineer if I did not pay while he was there so left with no choice but to pay although I had already paid £125 plus the 1st service plan payment 6 weeks before. Engineer told not to fit the part before I paid him the £15!!. Customer service awful and no apology for the total lack of service or customer care.