I was happy at first because they sent a repair man round the same day, the repair man told me I would be called the next day with a time for the repair man to return the the day after to come and fix my washing machine. They didn't call, son I called them and they said the part had not come in and it should be in the next day. It wasn't they didn't call I had to chase them every day and they kept saying the same thing every time I called. It is now Monday a whole week later and the have not even bothered to find out why the part had not arrived. I have paid them already. I am not impressed with their customer services. I will not be recommending them at all. And still waiting.