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Domestix Reviews

4.4 Rating 453 Reviews

85 %

of reviewers recommend Domestix

Company Reviews

4.4

Based on 453 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Domestix:

Appliance repair and protect

Visit Website

Phone:

02080498249

Email:

hello@domestix.co.uk

Location:

158 Moulsham Street
Chelmsford
CM2 0LD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My review is 3* despite Aaron, who beingvery knowlegeable and friendly and who did a superb job sorting out the issue. Unfortunately, he was only here because the previous engineer, also from Domestix, spent 5 minutes doing nothing and told me to defrost a NON DEFROSTABLE fridge-freezer to resolve the problem (which it did not!). Aaron deserves 5* - he came prepared, had pre-read his notes and already knew what he had to do. Clearly, this company needs to introduce peer review of some of its employes. Btw, at this point, I have paid TWO call out charges!”

“Over A month from original call to get hoover fixed ! Took too long ... but everyone from company very good”

“The engineer was excellent but he didn't have any filters on his van so he told me that when he returned to the office he would arrange for them to be sent to us. When they hadn't arrived four weeks later my wife called them and was told that they would mail them that day. When they still didn't arrive I called them and was told that when my wife called they thought they were in stock but actually weren't and they had been sent out that day. They arrived yesterday, over six weeks after the service.”

“The actual cleaning of the dysentery cleaner was very good, the engineer did not renew the filters as per contract. I had to phone the company to correct this which is not acceptable”

“A little bit to pushy and repetitive his enthusiasm at times was overpowering but he did know his job and sales pitch”

“Unfortunately my purchase of a reconditioned machine did not work out, partly because the model I wanted turned out not to be available and party because of miscommunication. It took a while but they tried to put matters right and when this didn't work out collected the reconditioned machine and refunded me.”

“Hard to answer this question had a 20 min service last Monday 30th sept that I had to call up and ask for and still awaiting new filters 8 days later and I’m paying £7 a month for what???”

“You forgot to book my service in, I'd already started paying for next year when I had to phone you to book my service. You cancelled an appointment for yet another delay. I'll continue paying this year but you need to get to grips for my next service for me to continue.”

“I was disappointed overall with the cleanliness of the 2 machines serviced. I ended up paying much more than quoted for new filters etc which I’m sure I could have got cheaper online. The engineer tried to sell me all sorts of other services I was not interested in. I won’t use this company again.”

“Good service”

“Took 2 telephone calls to find out why we had not had any information as to when the Hoover was being returned. No receipt or email sent regarding payment made to engineer for next years service. Whilst I do appreciate your going paperless, what proof the the customer have when handing money over to your company? I have had an invoice sent via email but once again had to request the document twice.”

“Could not service on the spot.”

“The vacuum service itself was good. But be aware that replacement parts being sold may not be genuine Dyson and may be at hyper-inflated prices. I twice tried complaining but was fobbed off and then ignored.”

“On reflection I’m convinced that my old Dyson would have been fine with a new flex and I was talked into thinking it was no use any more. I was promised the reconditioned machine in about ten days but it was four weeks.”

“Filters very inflated price. Cleaned to good standard. Couldn't diagnose why so noisy. More interested in selling me the annual insurance plan despite me telling him I was a pensioner on a limited income.”

“Dear engineer We like our new dyson. We were very unhappy to wait six weeks for it as we had paid up front. When I asked at the office able a small refund I had no reply. When the first engineer came and sold us the smaller dyson he did not mend the extension as it had a hole in it. He wouldn’t mend it as he said we should get the new one within a week. Is it possible that we could have a months free instalment of your plan, as a good will token. Hope to hear from you. Regards Mrs j brown”

Domestix is rated 4.4 based on 453 reviews