Domestix Reviews

Name: Domestix
Address: 158 Moulsham Street, Chelmsford
Rating: 4.34

4.3 Rating 459 Reviews

84 %

of reviewers recommend Domestix

Company Reviews

Metrics

Info

4.3

Based on 459 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Domestix:

Appliance repair and protect

Visit Website

Phone:

02080498249

Email:

hello@domestix.co.uk

Location:

158 Moulsham Street
Chelmsford
CM2 0LD

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Anonymous

Anonymous // 01/01/2019

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“Terrible service, would recommend avoiding at all costs. We had an engineer visit in July 25 as our hoover wasn’t working properly. He ordered more parts which we paid for up front and he said would arrive within a few days. It’s nearly 2 months later and the parts haven’t arrived and they don’t answer the phones. I managed to speak to them in August and they assured me it would be sorted after the bank holiday. Since then I haven’t heard from them and every time I phone it goes to an answering machine. I would strongly recommend finding a different company.”

Helpful Report

“I have been with this company for 9 years consistantly paying my monthly fee and all was fine until 17th June when I asked for engineer to bring me a new wand. He turned up without it.I emailed on 1st and 21st of July rang on 9th and 22nd July. I was emailed on 22nd july and promised wand would arrive the following week. So here we are today, 6th august and still no wand or communication as to why! Poor show Domestix this is not how you treat a loyal customer!!!”

Helpful Report

“Shoddy customer service and didnt really do much to the hoover .. think they just want a sale out of you! Asked for refund as changed mind on a purchase that I was kind of talked into .. it took 6 maybe 7 phone calls to get it paid back to me! Fobbed off no end..a bank transfer or card refund does not take 3 weeks to process and thats a fact! Do not recommend this company!”

Helpful Report

“Domestix are pretty good at getting a third party out to look at the appliances we pay monthly insurance for. However, when it comes to reimbursing us for the appliance they decided couldn't be fixed, they have been extremely slow at parting with money. They agreed to pay us 200 pounds back in February and two months and many phone calls later, we still have not received the payment from them. This level of customer service is not worth paying a monthly insurance premium for.”

Helpful Report

“First time trying out this shop for homewares and bought some porcelain dinnerware, a Woll frying pan and the Krosno wine glass set. Good quality overall just pricey and delivery took a while but all good additions to my kitchen set”

Helpful Report

“Very disappointed. It was agreed via phone that I would get a service and clean as my hover had no issues…. If any were found it would be advisory and I would be given a quote On arrival the engineer asks if there were any issues and I informed him that a yellow light comes on when they hoover is full but no other concerns. Without even looking at it he suggested there was nothing he could do other than a replacement battery for £170. When I explained that what is out of my price range for today, he said he would charge £25 call out as there was nothing he could do. I was a little confused as he had yet to even pick up the hover and look at it. I asked if he could continue with the service I had booked and to which he huffed and puffed then after some tapping in his phone he agreed. Less then 10 mins later he was done, and only seemed to have wiped part of the hover. Complete waste of money, I will stick to my regular dismantle and wash in future. I am only now seeing the reviews and they all seem to shadow my own experience.”

Helpful Report

“Was lied to by the engineer and was forced into buying monthly cover for the appliance I wanted fixed in order to 'save money'. The engineer told me he couldn't fix it at the time and to call back in a few months once the cover had kicked in to get it fixed to only be told a few months later that the appliance I wanted fixed in the first place was not covered at all. Think overall I ended up paying almost £200 for nothing.”

Helpful Report

“We have been with Vacserve/Domestix for many years and the service was always good until around August 2023, when out Dyson Ball need a new filter. Aftere a few cals to check where the filter was be kept hearing they were difficult to source. We have phoned a few times this year as we no feel a four month wait is not accptable. We have had variou promises that somewould call back or the part would be delivered, nobody has called and the filter hasn't arrived. It now seems obvious that the repair contract couldn't be honoured since Aug 2023 but the direct debit for the service is still being taken. This is very disappointing from a firm we have been a loyal customer to for years. Not sure if I can skip some of the options that follow re delivery etc as the item has NOT been delivered, they say optional so I'll probably be OK.”

Helpful Report

“My experience with Domestix was excellent. I dealt with Mike, communication was good and reliable. The Dyson vacuum repair was carried out promptly and parts replaced as promised. Would recommend despite some customers’ not so good reviews”

Helpful Report

“Further to my previous review in which I gave 1 star, after writing a complaint email to Domestix a competent individual called Kristine resolved my issue. The other workers were not great in fact James didn't even care and was quick to palm you off stating the engineer will be in touch but no one did. Kristine was very professional apologized for the incompetencies. Kristine saw that the previous two engineers were not good which led to misunderstanding on parts and severe delays. She quickly rectified the issue by sending a super efficient engineer. Furthermore, upon my request she ensure the same engineer attended to fix the part. Only because of Kristine I have boosted up the review. Thank you. Perhaps they could get Kristine to train others up.”

Helpful Report

“Called domestix to get my range cooker repaired, iwas told it would be more expensive than I thought, he fitted a new switch panel that I had bought new the day before and left it not working and was told to get an electrician in to check the power, I was told you would get back to.me about the repair and never heard from you again for this service I was charged £90 I have now paid £1200 for a new oven, thanks”

Helpful Report

“I would have to agree with the poor reviews I'm afraid. It's been 3 weeks waiting for someone to come and fix the Samsung fridge freezer. First engineer said it needs a new evaporator and we had to wait for a week for part to arrive. Second engineer came and said it's not evaporator it's something else and to wait for part. No kind of communication from head office and suddenly some part arrives to our address marked for Domestix. The part may be damaged as it broke through paper envelope and the wire has peeled off whilst in transit. This is the 4th week and I have emailed and rang Domestix for someone to come out. They just keep saying the engineer will be in touch. Despite my complaint nothing has been actioned. I'm sorry to say this is a company which is incompetent.”

Helpful Report

“Called Domestix to look at a fridge in my campervan. The engineer visited, put his hand on the compressor and told me that it needed replacing. That was the only test thst he did. That visit cost £92. The engineer later telephoned me with a £400+ estimate to replace the compressor. I opted to bu a new fridge for £500. I plugged in the new fridge and it had the same fault as the broken fridge. I did a quick Google search and discovered that that problem was common and related to not enough power reaching the fridge. Everything is now working ok but I'm £600 out of pocket. Avoid this company as they just want your money”

Helpful Report

““I would not recommend using this company at all. Extremely unprofessional and not trained , afer booking they didn't give me any QUATION, they haven’t any thing, without doing nothing they charged me £84 , its a scam Please DO NOT USE THEM.”

Helpful Report

“Tom came to fix our Dishwasher and got it sorted pretty quick!All in all good job done.Would recommend the company to friends. Thanks”

Helpful Report

“Initially the engineer who came to service my Dyson V6 was not good but within a short space of time,Jake sorted the problem and yesterday Ricky came to do the service and was extremely friendly,helpful and knowledgeable,I applaud this company for their customer service,would recommend.”

Helpful Report

“Gancho was a polite friendly gentleman who explained everything clearly and offered help with any other issues”

Helpful Report

“I wouldn’t advise anyone to use this company services. Is a proper scam! We payed 5 weeks ago for the engineer to fix our washing machine. The engineer come to our address and said it will order the parts and come to fix the washing machine in 48 hours. After 48 hours Domestix phoned saying that we need to pay an extra £170 for the parts, which we payed. And we still waiting for the machine to be fixed, apparently the parts are out of stock and Domestix “doesn’t do refunds.””

Helpful Report

“I would not recommend using this company at all. Extremely unprofessional and not trained in repairs they need to carry out. The engineer that came to look at my fridge told me exactly what was wrong with my fridge without even looking at my fridge ordered the part which on its own was not enough caused my fridge further damage instead of fixing the problem. I asked to speak to a manager and no has called me back. Made a complaint and has been more than 10 working days and had no response and now they r not even answering their phone. Please DO NOT USE THEM.”

Helpful Report

“My review is 3* despite Aaron, who beingvery knowlegeable and friendly and who did a superb job sorting out the issue. Unfortunately, he was only here because the previous engineer, also from Domestix, spent 5 minutes doing nothing and told me to defrost a NON DEFROSTABLE fridge-freezer to resolve the problem (which it did not!). Aaron deserves 5* - he came prepared, had pre-read his notes and already knew what he had to do. Clearly, this company needs to introduce peer review of some of its employes. Btw, at this point, I have paid TWO call out charges!”

Helpful Report

Domestix is rated 4.3 based on 459 reviews