Explained issue regarding washing machine and was quoted £78 for call out and repair (rubber lining in drum). Upon 3 min inspection I was informed that the washing machine would cost £500 to repair with no guarantee this could result in full working order. Then was told to pay £78!!! For what?? No parts were used and service so how can this cost be applied. I am furious and feel like I have been scammed. Website states free call out service. Very poor service avoid as I certainly wouldn’t use company again. Feel like I have thrown £78 of my hard earned money down the drain!!