Further to my previous review in which I gave 1 star, after writing a complaint email to Domestix a competent individual called Kristine resolved my issue. The other workers were not great in fact James didn't even care and was quick to palm you off stating the engineer will be in touch but no one did. Kristine was very professional apologized for the incompetencies. Kristine saw that the previous two engineers were not good which led to misunderstanding on parts and severe delays. She quickly rectified the issue by sending a super efficient engineer. Furthermore, upon my request she ensure the same engineer attended to fix the part. Only because of Kristine I have boosted up the review. Thank you. Perhaps they could get Kristine to train others up.