I would have to agree with the poor reviews I'm afraid. It's been 3 weeks waiting for someone to come and fix the Samsung fridge freezer. First engineer said it needs a new evaporator and we had to wait for a week for part to arrive. Second engineer came and said it's not evaporator it's something else and to wait for part. No kind of communication from head office and suddenly some part arrives to our address marked for Domestix. The part may be damaged as it broke through paper envelope and the wire has peeled off whilst in transit. This is the 4th week and I have emailed and rang Domestix for someone to come out. They just keep saying the engineer will be in touch. Despite my complaint nothing has been actioned. I'm sorry to say this is a company which is incompetent.