Urban Rider Reviews

Name: Urban Rider
Address: 51 New Kings Road, London, London
Rating: 4.85

4.9 Rating 876 Reviews

97 %

of reviewers recommend Urban Rider

4.9

Based on 876 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0207 736 3811

Email:

info@urbanrider.co.uk

Location:

51 New Kings Road,
London
London
SW6 4SE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the jacket! its very difficult to get a mens jacket that isn't black or brown, so a red one was a great find. The quality is superb. Great solid zips, and thick, but pliable leather, so easy riding.”

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Posted 2 months ago

“Lovely boots - well made and robust with great safety features.”

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Posted 2 months ago

“Excellent online service and good delivery service. Did not need to contact Urban Rider as all was good.”

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Posted 2 months ago

“Great gloves, gives good protection without being over bulky. I bought a Belstaff jacket previously from Urban Rider so felt confident that I was in safe hands with their recommendation.”

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Posted 2 months ago

“Great company! Buy gifts for my biker hubbie from Urban Rider, great at returning if incorrect colour/size. Always arrives fast too!”

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Posted 2 months ago

“My go-to online shop for bike gear.. great selection, great prices!”

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Posted 2 months ago

“Excellent service from urban rider. I ordered my goldtop 58 jacket at a great price and a few days later it arrived well packaged 👍 I've ordered quite a few bits over the years from urban rider and never been let down, always exceptional service from start to finish 👌 Love the product videos/reviews and staff picks . No doubt I'll be ordering more of your quality products soon 🤔”

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Posted 2 months ago

“Excellent, ordered late evening and was dispatched the next day. Arrived a day earlier than expected.”

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Posted 2 months ago

“UR stock a great range of quality gear and provide real world reviews and buying guides. I highly recommend them for all discerning motorcyclists.”

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Posted 2 months ago

“Always great service. Product descriptions are spot on.”

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Posted 2 months ago

“Great service as usual bought the wrong size and return process was faultless.”

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Posted 2 months ago

“Urban Rider are polite professional efficient and rather lovely to deal with - and they just sold me a very nice hat. So as ever, thank you”

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Posted 2 months ago

“Bought the pannier for my son for Christmas but let him try it on his bike first so make sure it fit. He is really pleased with the fit and quality.”

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Posted 2 months ago

“Great kit fully recommend”

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Posted 2 months ago

“Quality leather jacket. Heavy and stylish.”

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Posted 2 months ago

“I am really impressed with Urban Rider. The website is clear, the YouTube video's are great. The returns process works really well, when needed. Oh and the prices are good.”

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Posted 2 months ago

“Ultra quick shipment and quality stuff, the number 1 motorcycle gear shop in the country”

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Posted 2 months ago

“Pretty much the only place I buy my biking gear from. Excellent online service”

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Posted 2 months ago

“Very good staff and customer service.”

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Posted 2 months ago

“I placed an order 10 days before I had to travel even opting for the next day delivery fee, only to get half of the order 5 days later and eventually having to cancel the rest of the order due to delivery delays for after my departure date. To add insult to injury, the first part of the delivery (helmet visors) is useless with the second part (the helmet).”

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Posted 2 months ago

Hi Trevallyn, Thank you for taking the time to leave your feedback. We’re very sorry to hear about your recent experience, and we sincerely apologise for the delays and inconvenience caused. We understand how frustrating it must have been, especially with your travel deadline and the reliance on both items arriving together. Delivery timeframes are based on information provided by our suppliers, and on this occasion the delays fell short of the service we aim to provide. Please accept our deepest apologies for this. If you would like to return the visors, please get in touch with our customer service team and we will be more than happy to assist you with the process.

Posted 2 months ago

Urban Rider is rated 4.9 based on 876 reviews