Urban Rider Reviews

Name: Urban Rider
Address: 51 New Kings Road, London, London
Rating: 4.86

4.9 Rating 983 Reviews

98 %

of reviewers recommend Urban Rider

4.9

Based on 983 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0207 736 3811

Email:

info@urbanrider.co.uk

Location:

51 New Kings Road,
London
London
SW6 4SE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My John Doe One helmet arrived last week and I'm really happy. The fit and finish is amazing. number one is the face shield. It feels like safety glass, it's sturdy, doesn't flex or twist when being opened and the visibility is excellent. Inside the fit and material is first rate. I have helmets that cost twice as much as this that don't fit and perform as well. This is my first product ordered from Urban Rider and even though I live on the far west side of Canada the delivery was fast. Now if only we had free trade with GB and no pesky import fees. Next time I'm in London I'll pop in with a shopping list.”

Urban Rider 5 star review on 20th April 2026

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Posted 1 month ago

“They seem like a really great business with friendly and helpful people. They are good with shipping out products quickly but also notifying if there are any unexpected delays. Prices are good and they have a great returns service.”

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Posted 1 month ago

“Purchased a Roeg Jett open face helmet, but had to return it because of the colour which was a shame as otherwise it was top drawer. Throughout the purchase and return process, Urban Rider made everything as easy as it could be, so I'll be back without a doubt.”

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Posted 1 month ago

“Great selection of motorcycle kit , fast delivery and very good sale reductions what's not to like 🙂”

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Posted 1 month ago

“Always great service and pricing.”

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Posted 1 month ago

“Great range of products and very helpful staff.”

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Posted 1 month ago

“Great product and quick delivery,thank you”

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Posted 1 month ago

“Great service and quick shipment from the UK to Switzerland”

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Posted 1 month ago

“Great srevice from start to finish!!”

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Posted 1 month ago

“Although, it is my favourite motorcycle gear store in London. My recent purchase slightly put me off ordering from them again. I ordered a helmet and visor from the store considering I visited the store multiple times before and wanted to support the store and not website. However, after I placed my order, I have received no communication regarding the status of my order, no tracking details, no eta, etc. Wish there was some way to know when my order would be delivered, or whether it would be delivered to the correct address or not.”

Helpful Report

Posted 1 month ago

Thank you for your review and for your continued support, we truly appreciate it. We’re sorry to hear that you felt uncertain about your order status. However, we can confirm that all order details, including confirmation and estimated delivery timeframe, were provided at the time of purchase in-store. We can also see that you were in touch with our team directly, and our customer service team assisted with your query. We always aim to ensure our customers have clear and accurate information regarding their orders. All the best. Urban Rider Team

Posted 1 month ago

“Good prompt service, bought a helmet and unfortunately it was too small, they accepted it back with free postage”

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Posted 1 month ago

“Fast efficient service. Lid packaged beautifully and sent by reputable courier.”

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Posted 1 month ago

“really quick dispatch, good price match. Couldn't be happier”

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Posted 1 month ago

“Everything is great. Arrived on time. No complaints at all.”

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Posted 1 month ago

“Brilliant quality and delivered on time.”

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Posted 1 month ago

“Arrived promptly, very stylish boots and excellent quality. Ordered a size up.”

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Posted 1 month ago

“Great service as always from urban rider. Can’t recommend them highly enough.”

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Posted 1 month ago

“Great customer service in store”

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Posted 1 month ago

“Always love shopping at urban Ryder. Great selection of gear and excellent shopping experience.”

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Posted 1 month ago

“Loved the product thank you. Great service as always”

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Posted 1 month ago

Urban Rider is rated 4.9 based on 983 reviews