URBAN MALE CLOTHING Reviews

Name: URBAN MALE CLOTHING
Address: 12a Quain Mansions, Queens Club Gardens, W14 9TW, United Kingdom, London
Rating: 3.88

3.9 Rating 268 Reviews

47 %

of reviewers recommend URBAN MALE CLOTHING

3.9

Based on 268 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 7381 0281

Location:

12a Quain Mansions, Queens Club Gardens, W14 9TW, United Kingdom
London
W14 9TW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, value and quality.”

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Posted 11 months ago

Thank you so much for your 5 star rating of URBAN MALE CLOTHING Neil! We really appreciate your positive feedback that our products provide excellent service, value, and quality. We are so glad that you have been a returning customer and we look forward to continuing to provide you with quality apparel.

Posted 11 months ago

“Great clothing”

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Posted 11 months ago

Thank you so much, Nicholas, for giving URBAN MALE CLOTHING a 5 star rating! We greatly appreciate your support and are glad that you find our clothing great. We are also thankful for you being a returning customer and for your loyalty. Thanks again for your positive feedback! Best regards Steve @ Urban Male Clothing

Posted 11 months ago

“I returned an item and have proof of delivery however I have heard nothing from the company and have not received my refund. The telephone rings out constantly and I can get no answer. E-mails go unanswered. Shocking customer service and tantamount to theft. DO NOT BUY FROM THEM”

Helpful Report

Posted 11 months ago

Thank you for taking the time to share your experience with us, Dave. We apologize for your unpleasant experience with URBAN MALE CLOTHING, and we understand your frustration and anger over the lack of response to your e-mails, phone calls, and refund for your returned item. We want to ensure that all of our customers have a positive shopping experience with us, so please tell us how we can make things better for you. We value your feedback and would like an opportunity to make it right so we have now refunded your order, things have been chaotic recently please accept our sincere apologies for the delay.

Posted 11 months ago

“Clothes still haven't arrived due to you charging me €17 to ship with Royal Mail....”

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Posted 11 months ago

Thank you very much for your feedback, Jacob, and for taking the time to let us know about your experience. We really appreciate it. We are sorry to hear that your clothes still haven't arrived due to us charging you €17 to ship them with Royal Mail. We understand how inconvenient this has been and we want to make things right. Is there anything we can do to help? We are continuously striving to improve our services and make sure that our customers have the best experience with us. Your feedback is invaluable in this process. Again, thank you for your time and for taking the time to let us know. We would love to hear back from you and find out how we can make things better.

Posted 11 months ago

“Item returned by Special delivery almost two weeks ago, no confirmation from them, no reply to my email. My concern has also been flagged up with Klarna. Item didn't fit true to size and wasn't as expected. Reading other reviews it appears they have a poor history when it comes to dealing with customers returns.”

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Posted 1 year ago

Thank you for taking the time to review URBAN MALE CLOTHING, Andy. We are sorry for the inconvenience you have faced with the return of your package - this is not up to our usual standards. We take customer service very seriously and we apologize for not living up to our promise. At URBAN MALE CLOTHING, we strive to make sure our customers have the best possible experience when buying from us. We would love to learn from this experience and make improvements to the returns process, so would you be able to share a little more about what went wrong and what could have been done better in your experience? We would appreciate your help very much. Once again, thank you for your feedback and we apologize for any distress caused we'll be issuing your refund ASAP. Kind regards Steve @ Urban Male Clothing

Posted 1 year ago

“My items arrived on time at a good cost”

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Posted 1 year ago

Thank you so much for your 5 star rating of URBAN MALE CLOTHING! We are so pleased that the items arrived on time at a good cost and that you have been a returning customer. Your appreciation means a lot to us. Thank you for your support!

Posted 1 year ago

“Returned unused item and did not receive refund after 3 emails to ask why ive had no refund ..and had no replys atall ..”

Helpful Report

Posted 1 year ago

Thank you very much for the feedback, Stephen. We truly appreciate you taking the time to let us know about your experience. We are sorry for the disappointing experience you had when returning an unused item and having to wait more than three emails to get a refund. Please let us know how we can make your experience better. We value your feedback and we would like to make things right.

Posted 1 year ago

Hi Stephen, Sincere apologies for the delay with your refund this has now been processed. Kind regards Steve

Posted 1 year ago

“I’m still waiting for my order after nearly two weeks from placing the order (1st class delivery paid). I’ve made multiple attempts to contact them via phone and email with no response! Avoid!!!! urban male clothing - please check your emails and contact me!”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your experience, Gavin. We value your feedback, and apologize for the delay in receiving your order. We'll be looking into the matter in more detail and do everything we can to ensure that this does not happen again in the future. Please contact us if you have any further issues and we'll be more than happy to help. Again, we are sorry for the inconvenience this has caused you and appreciate your patience. If you can let us know your order number we'll look into this for you.

Posted 1 year ago

“Thanks for quick service.”

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Posted 1 year ago

Thank you, Kenichi, for your wonderful 5-star rating of URBAN MALE CLOTHING! We really appreciate your positive feedback and are thrilled you had a great experience with our quick service. Thanks again! Best wishes Steve @ Urban Male Clothing

Posted 1 year ago

“The jacket fit and look lovely”

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Posted 1 year ago

Thank you so much, Susan! We are so thrilled that you love the URBAN MALE CLOTHING and that the jacket fit and looked lovely Regards Steve @ Urban Male Clothing

Posted 1 year ago

“Excellent product price and delivery would recommend to anyone”

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Posted 1 year ago

Thank you so much Keith for your 5 star rating of URBAN MALE CLOTHING! We appreciate you taking the time to provide us with your feedback about our excellent product price and delivery, we are thrilled to hear that you would recommend us to anyone! We are so thankful for your loyalty as a returning customer and we look forward to seeing you again soon! Regards Steve @ Urban Male Clothing

Posted 1 year ago

“Quick in dispatching my top and great value”

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Posted 1 year ago

Thank you so much for your 5 star rating of URBAN MALE CLOTHING, Neil! We really appreciate your satisfaction with our quick dispatch of your top and great value. We're so glad to see that you are a returning customer, and we look forward to serving you again soon! Regards Steve @ Urban Male Clothing

Posted 1 year ago

“Unmatched selection, great website with clear information and speedy delivery.”

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Posted 1 year ago

Thank you so much for your glowing 5 star review of URBAN MALE CLOTHING! We are so glad that you admire our unmatched selection, great website with clear information, and speedy delivery. Most importantly, we are happy that you choose to shop with us again and again! Thank you for your loyalty and support. Kind regards Steve @ Urban Male Clothing

Posted 1 year ago

“Very good Happy professional service”

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Posted 1 year ago

Thank you so much, Peter, for your 5 star rating of URBAN MALE CLOTHING. We really appreciate your very good, happy and professional service, and we're so glad to have you as a repeat customer. Your feedback is greatly valued! Kind regards Steve @ Urban Male Clothing

Posted 1 year ago

“almost 2( two) month) but i still didnt receive my shirt”

Helpful Report

Posted 1 year ago

Thank you for your feedback about URBAN MALE CLOTHING. We really appreciate you taking the time to let us know about your experience. We apologize for any issues you have experienced in receiving your shirt after 2 months. We would love to make things better for you. Can you please explain what happened in detail and let us know how we can make things better for you? Thank you again for your feedback.

Posted 1 year ago

“Spot on. I ordered, it was delivered. Superb 👍”

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Posted 1 year ago

Thank you so much for your 5 star rating of URBAN MALE CLOTHING, Steven! We're so glad you were pleased with your order. Spot on. I ordered, it was delivered. Superb 👍

Posted 1 year ago

“Give me my money back!!! I never leave bad reviews but this has left me no choice. Returned an item a day after receiving as it was the wrong size and didn’t fit so sent it back for a refund. I have proof of postage that it is delivered and they have received it. They will not answer my emails. Every time I call it rings 6 times then asks you to leave a message. The company are obviously active as they are responding to bad reviews on here. Waiting for Klarna to get involved and open a dispute now so I can get my money back. Thieving company! Unless you know something will fit you it is genuine nice items. But this company really need to sort out their return process and actually support their customers. Will never buy from here again!”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback. We are sincerely sorry that you have had such a bad experience with us and that you had to return the item. We do take customer service seriously and we apologize for how this situation has been handled. We understand how important it is for our customers to know that their returns are received, and we can assure you that all parcels are checked upon return and are refunded immediately. We apologize for not answering your emails and for not being available when you called. We will continue to look into this issue and try to make things better in the future. Again, thank you for taking the time to let us know of your experience and we are truly sorry for any inconvenience.

Posted 1 year ago

“I sent a piece for return and refund that didn't fit properly in December. It's mid-Feb now and I've had no refund, and no response to repeat messages on the website. Nobody picks up the phone either. Only buy from here if you're certain you won't need to return something.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback regarding URBAN MALE CLOTHING. We are incredibly sorry to hear you encountered issues when returning a piece that didn't fit properly in December. We understand how frustrating this must be and apologize for not providing timely assistance with your refund. Would you be able to let us know exactly what has happened when you try to call us and what you receive when messaging us on the website? We'd love to make sure we do everything we can to provide a better experience for our customers.

Posted 1 year ago

“STILL AWAITING REFUND. I returned the coat over 3 weeks ago (have proof of delivery) and heard nothing. The phone is unanswered. Have left messages and emailed but no response. Upon investigation Companies House list this company as being dissolved - therefore shouldn't even be trading? https://find-and-update.company-information.service.gov.uk/company/13265105 Cleverly the reviews showing on the website are all 5* leading people to believe that there won't be an issue dealing with this company. Great if you are happy with your purchase but not if it doesn't fit and you need a refund. Stephen White - you are the director please could you deal with this. I have a strong feeling that I won't see the return of my money.”

Helpful Report

Posted 1 year ago

Dear Heidi, Thank you so much for your feedback and taking the time to write about your experience with URBAN MALE CLOTHING. We apologize for the unsatisfactory experience you have encountered and are very sorry for the lack of response and attendance to your issue this has been due do ill health from which I'm now fully recovered and have issued your refund as soon as I was able. We appreciate your honest feedback and would like to make things better. Please let us know what we can do to improve your experience. With appreciation, Urban Male Clothing.

Posted 1 year ago

“Love the Gabicchi jumper thanks a lot.”

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Posted 1 year ago

Thank you so much for your 5 star rating, Michael! We're glad you enjoyed the Gabicci jumper. It's great to have a returning customer like you. We really appreciate your support - thank you! Regards Steve @ Urban Male Clothing

Posted 1 year ago

URBAN MALE CLOTHING is rated 3.9 based on 268 reviews