URBAN MALE CLOTHING Reviews

Name: URBAN MALE CLOTHING
Address: 12a Quain Mansions, Queens Club Gardens, W14 9TW, United Kingdom, London
Rating: 3.84

3.8 Rating 301 Reviews

70 %

of reviewers recommend URBAN MALE CLOTHING

3.8

Based on 301 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 7381 0281

Location:

12a Quain Mansions, Queens Club Gardens, W14 9TW, United Kingdom
London
W14 9TW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time I purchased anything from UMC. The item I bought was an XL. The item sent was an XXL. I've emailed customer service. No reply. Now I have to pay for it to be returned. I buy alot of clothes online and I'll not be using Urban Male Clothing again.”

Helpful Report

Posted 3 months ago

Dear Simon, We appreciate you taking the time to share your experience with us, even though it fell short of your expectations. We sincerely apologize for the mix-up with your order and the lack of communication from our customer service team. This is not the standard we aim to uphold. We understand that returning items can be frustrating, especially with additional costs involved. Your feedback is invaluable as we continuously strive to improve our processes. If you could reach out to us again with your order details, we will do our best to address your concerns promptly. Thank you for your patience, and we hope to have the opportunity to serve you better in the future. Apologies for the error so we've sent the correct size at no extra cost with no need to return the error. Best regards, The Urban Male Clothing Team

Posted 3 months ago

“Seems to have a problem with their Custom Service! I have sent both mails and used the "Ask a Question Form" to get some information, within the last 2 weeks. So far no response at all!!”

Helpful Report

Posted 1 year ago

“Ordered vest - received tshirst,”

Helpful Report

Posted 1 year ago

Dear [Reviewer],Thank you so much for taking the time to provide us with your valuable feedback regarding your recent order from Urban Male Clothing. We truly appreciate your efforts in sharing your experience with us. We sincerely apologize for the mistake that occurred in your order, where you received a t-shirt instead of the vest you had originally ordered. We understand how frustrating it must have been to receive an item that wasn't what you expected. To ensure such errors do not happen again in the future, we would greatly appreciate it if you could provide us with more specific details about the issue. Could you kindly let us know if this was a result of a packaging mistake or an incorrect item being dispatched? We would like to address this matter promptly and make things right for you. Your feedback is vital in helping us improve our products and service. Rest assured that we will investigate this matter thoroughly and take any necessary steps to prevent such occurrences in the future. Once again, we deeply apologize for any inconvenience this has caused you. If there is anything else we can assist you with or if you have any further suggestions to enhance your shopping experience, please do not hesitate to let us know. Thank you for your understanding, and we hope to have the opportunity to regain your

Posted 1 year ago

“Before I order I look at reviews. I'm getting 50/50. Anymore to help swing spend or not.”

Helpful Report

Posted 1 year ago

“Following on from my other post My order number was 21593 (WEB21593) received by yourselves on the 28/8/23 still not received an exchange or reply to my email or feedback on your website”

Helpful Report

Posted 1 year ago

“Absolutely shocking customer services I returned an item for an exchange which was received on the 28/08/23 as of today 14/09/23 still not received a replacement. I’ve filled in your form on the website I’ve emailed you and try to contact daily by telephone but no response”

Helpful Report

Posted 1 year ago

Thank you for your feedback and detailed review, Simon. We understand how frustrating this can be and apologize for the terrible experience you had. We regret to hear that an item you returned for an exchange is still not received after nearly three weeks since it was received. We understand that filling the form and contacting us by email or telephone doesn't seem to produce any response. To make up for the inconvenience caused, we would like to resolve this issue as soon as possible with you. Can you please provide us with more details so we can investigate this further and provide you with an immediate resolution? Thank you again for bringing this matter to our attention. We truly appreciate it.

Posted 1 year ago

“Clothes still haven't arrived due to you charging me €17 to ship with Royal Mail....”

Helpful Report

Posted 2 years ago

Thank you very much for your feedback, Jacob, and for taking the time to let us know about your experience. We really appreciate it. We are sorry to hear that your clothes still haven't arrived due to us charging you €17 to ship them with Royal Mail. We understand how inconvenient this has been and we want to make things right. Is there anything we can do to help? We are continuously striving to improve our services and make sure that our customers have the best experience with us. Your feedback is invaluable in this process. Again, thank you for your time and for taking the time to let us know. We would love to hear back from you and find out how we can make things better.

Posted 2 years ago

“Recently ordered a jacket and a pair of jeans.Jacket arrived perfect and in time,however written in pen at the bottom of the invoice was as follows"sorry jeans not in stock at mo" left a message on answerphone after several unanswered calls and sent an email with no reply as yet which was sent 3 days ago.So I am currently one very unhappy customer as I purchased these jeans for my husband's birthday.If they weren't in stock why did it let carry on ordering them and I've paid for them.Hope this gets sorted out imminently however I won't hold my breath.”

Helpful Report

Posted 2 years ago

Dear Heather, Thank you so much for taking the time to share your experience with URBAN MALE CLOTHING. We appreciate your feedback, and apologize for the inconvenience you have encountered. We are deeply sorry that the jeans you ordered were not in stock and that your calls and emails have gone unanswered. This sounds very frustrating, and it's unacceptable for any customer to receive this type of service. Please allow us to make things better for you. We would be more than happy to provide you with a full refund for the jeans as we tried to contact our suppliers but were unable to source more stock in time for your husbands birthday so your refund has now been processed. Again, we apologize for the trouble, and thank you for bringing this to our attention. Please don't hesitate to let us know if there's anything else we can do to assist you. Sincerely Steve URBAN MALE CLOTHING

Posted 2 years ago

“Very quick delivery BUT the 20% off discount code didn't work when entered (even though advertised) and you have to pay with Klarna and enter your date of birth, you have no choice which is really poor. I wouldn't have continued with the purchase but it was a gift that was specifically asked for. I will not use this website again.”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear of your bad experience using our website, we have no 20% off discounts running at the moment only 25% which is off of 883 Police PLC883 and 10% when you enter the code TENOFF. We also have a choice of 3 payment options PayPal, Apple Pay and Klarna. Kind regards Steve @ Urban Male clothing

Posted 3 years ago

“I have returned a top that was marked 2xxl.according to the size chart I was at the top end of xl, my usual size. I ordered the 2xxl expecting it to Bury me. It hardly fit at all, it was so small fitting. I have returned the item and requested a refund. I won't order through Facebook in future. Better to try in a store. I await my refund. It cost me £5.40 to return the item.”

Helpful Report

Posted 3 years ago

Hi Steven, We're sorry to hear that the Trojan jacket you purchased didn't fit as expected, although we do our best to ensure sizing is as accurate as possible using details supplied to us by the manufacturer. We've now issued you a full refund. Regards Steve @ Urban Male Clothing

Posted 3 years ago

“High quality items, but... Terrible customer service. the coupons and discounts didn't work, I tried to contact but no one had gave me any answers. Also shipping was through DHL without letting me know, which costed me a few more taxes.”

Helpful Report

Posted 4 years ago

URBAN MALE CLOTHING is rated 3.8 based on 301 reviews