URBAN MALE CLOTHING Reviews

Name: URBAN MALE CLOTHING
Address: 12a Quain Mansions, Queens Club Gardens, W14 9TW, United Kingdom, London
Rating: 3.84

3.8 Rating 301 Reviews

70 %

of reviewers recommend URBAN MALE CLOTHING

3.8

Based on 301 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 7381 0281

Location:

12a Quain Mansions, Queens Club Gardens, W14 9TW, United Kingdom
London
W14 9TW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Notified the vendor on a number of occasions that they had sent the wrong address to Evri. Customer services said "the address is correct. I manually typed it myself". It got delivered to wrong address. I still dont have my item. Poor customer service.”

Helpful Report

Posted 1 month ago

“I have been wanting to send something back and had response to my emails”

Helpful Report

Posted 4 months ago

Dear Allan, Thank you for your feedback. We sincerely apologize for the delay in responding to your emails regarding your return. We understand how important it is to have timely communication, and we regret that we have not met your expectations in this regard. Your experience is important to us, and we are committed to improving our response times to ensure that all customer concerns are addressed promptly. Please reach out to us again with your order details, and we will prioritize your request to assist you as quickly as possible. We appreciate your patience as we work to resolve this issue and thank you for bringing it to our attention. Best regards, The Urban Male Clothing Team

Posted 4 months ago

“I sent my item back and have not had a refund. Sent it on 14th February so it's been over a month. I have had no response from emails, phone calls and messages on messenger. Don't buy”

Helpful Report

Posted 4 months ago

Dear Customer, Thank you for taking the time to share your concerns with us. We are truly sorry to hear that you have not received your refund and that our communication has not met your expectations. This is not the level of service we strive to provide. We understand how important this issue is to you and want to resolve it as quickly as possible. Please get in touch with us directly with your order information, and we will prioritize your case to ensure prompt assistance. Your feedback is crucial to our improvement, and we appreciate your patience as we work through this situation. Order refunded! Best regards, The Urban Male Clothing Team

Posted 4 months ago

“This company has not acknowledged or even bothered to notify me about the order I have returned! Still waiting for a refund”

Helpful Report

Posted 5 months ago

Dear Kasim, Thank you for your feedback. We sincerely apologize for the lack of communication regarding your return and refund. We understand how frustrating this can be, and it is certainly not the experience we aim to provide. Please know that we are currently reviewing our processes to improve our response times and ensure that every customer receives the attention they deserve. In the meantime, we encourage you to reach out to us with your order details, and we will prioritize your case to expedite the refund process. Your feedback is crucial for our improvement, and we appreciate your patience as we work to resolve this matter. This has now been resolved. Best regards, The Urban Male Clothing Team

Posted 4 months ago

“Don not use Evri for delivery,has been 10 days since ordered was placed and I still haven't received my items.I continue to get strange messages such as"we could not make it to your Parcelshop" even though the order is for home delivery.”

Helpful Report

Posted 5 months ago

Dear Aaron, Thank you for sharing your feedback regarding your recent experience with our delivery service. We sincerely apologize for the inconvenience caused by the delay and the confusing messages you've received. This is certainly not the service we aim to provide. We understand how frustrating it can be to wait for an order that hasn't arrived as expected. Your comments are valuable to us, and we will be reaching out to the delivery service to gain clarity on this situation. In the meantime, if you have any further questions or need assistance, please don’t hesitate to contact us directly. We appreciate your patience and hope to resolve this issue as quickly as possible. Best regards, The Urban Male Clothing Team

Posted 3 months ago

“Very disappointed. The wrong order has arrived but I've had no reply to my email, to try to sort it out. Won't buy from here again Gave ONE star because I had to!”

Helpful Report

Posted 9 months ago

Dear Corinne, Thank you for sharing your experience with us, and we genuinely apologize for the mix-up with your order and the lack of communication you've faced. It's clear that we fell short of your expectations, and for that, we are truly sorry. Your feedback is incredibly important to us, and we are actively working on improving our customer support to ensure that this does not happen in the future. We understand how frustrating it can be to not receive a timely response, and we are addressing this matter internally. Please let us know your order details so we can rectify the situation as quickly as possible. Your satisfaction is our top priority, and we appreciate your patience as we work to make things right. Thank you for giving us the chance to improve. Best, The Urban Male Clothing Team

Posted 9 months ago

“I ordered 2 items, but only one was delivered. I’ve tried calling and emailing but no response. When I phoned it goes to a voicemail, saying I’m sorry no-one can take your call at the moment and asks you to leave a message and they will call you back. Please refund me or deliver the item you’ve taken my money for!”

Helpful Report

Posted 9 months ago

Dear Julie,Thank you so much for taking the time to share your feedback regarding your recent experience with Urban Male Clothing. We truly appreciate it when our customers provide us with valuable information on their interactions with our company. First and foremost, please accept our sincerest apologies for the inconvenience caused by the delivery issue and our lack of response to your calls and emails. We understand how frustrating it can be when you're unable to reach us for assistance. Rest assured, we are actively working on improving our communication channels to avoid this from happening again in the future. In order to rectify the situation, we will promptly process a refund for the missing item or arrange for its delivery to you as soon as possible. Your satisfaction is our utmost priority, and we want to make things right for you. We would also love to hear more about how we can improve our services. Is there anything specific you believe we should focus on? Your insights and suggestions are truly valuable to us as we strive to deliver an exceptional customer experience. Once again, we extend our deepest apologies for any frustration caused, and we genuinely appreciate your patience and understanding. If there's anything else we can do to assist you, please do not hesitate to let us know. This issue has now been resolved.

Posted 9 months ago

“I ordered two t-shirts which were too small therefore returned to Urban Male Clothing, No acknowledgement was sent to confirm return had been received. I emailed them 6 times over 20 days and also used their online contact form twice but got no reply. I have also phoned their number numerous times but no answer each time. In the end i had to get Paypal involved as the order was paid through them, Even after Paypal opened a case i still have had no contact from Urban Male Clothing. I will never use this company again and i would advise everyone else to avoid this company at all costs, Its not worth the hassle”

Helpful Report

Posted 11 months ago

Dear [Reviewer],Thank you for taking the time to share your feedback regarding your recent experience with Urban Male Clothing. We sincerely appreciate your honesty and apologize for any inconvenience you have faced. We are truly sorry that your t-shirts did not fit as expected and that you did not receive an acknowledgement of the return. It is clear that we have failed to meet both your expectations and our own high standards of customer service. We understand your frustration with the lack of communication from our side, and we apologize for any inconvenience caused during your attempts to reach out to us. We are deeply concerned to hear about your unsuccessful attempts to contact us through email, our online contact form, and phone calls. This kind of response is certainly not reflective of the level of service we strive to provide. We would like to assure you that this matter will be escalated internally so that corrective measures can be taken. We also regret that it took your involvement with PayPal for us to respond. Your case should have been addressed promptly and with the utmost importance, and we apologize for the delay in our response. We value your feedback and would appreciate the opportunity to make things right. We kindly request that you provide us with the specific details of your order and the best contact information to reach you. Our team will investigate the situation thoroughly and take steps to ensure this does not happen again. Once again, we apologize for the inconvenience caused and appreciate your valuable feedback. Your input helps us in identifying areas for improvement and delivering a better customer experience. We hope you will reconsider us in the future. Best wishes Steve @ Urban Male Clothing

Posted 10 months ago

“Still waiting for my refund nearly 3 weeks ago they received it and it state that it will be refunded on receipt-tried several time to phone them but no one pick up the phone😡”

Helpful Report

Posted 1 year ago

Dear [Reviewer],Thank you so much for taking the time to share your feedback regarding your experience with URBAN MALE CLOTHING. We greatly appreciate your honesty and value your opinion as it helps us improve our services. We sincerely apologize for the inconvenience you experienced in regards to your refund. We completely understand your frustration and we regret any delays or difficulties you encountered. This is certainly not the level of service that we aim to provide, and we want to assure you that we take these matters seriously. To address the issues you've raised, we would like to investigate the matter further and resolve it to your satisfaction. In order to better assist you, could you kindly provide us with your order details or any relevant information? This will help us streamline the process and ensure a prompt resolution. Furthermore, we sincerely apologise for the difficulty you faced when attempting to reach us by phone our phone line is down at the moment and we're still waiting for BT to fix it. We acknowledge and understand the frustration this may have caused you, and we are actively working to improve our customer support channels to ensure smoother communication in the future. Once again, thank you for bringing this matter to our attention. We value your feedback and your trust in us. We assure you that we are committed to making things right. Please be assured that we will do Best regards Steve

Posted 11 months ago

“Absolutely shocking customer service don’t reply to emails or phone calls Still waiting for a refund on an exchange I sent back 3weeks ago Avoid this company”

Helpful Report

Posted 1 year ago

“Company doesn’t respond to emails or answers the phone. Trying to sort out a return but it’s proving difficult!”

Helpful Report

Posted 1 year ago

“Order #: 23327 Hallo I’m not recive yeat order witch I’m pay for only arived about week ago hade Hugo bat my tishert not arrived yeat is over 1,5 half week”

Helpful Report

Posted 1 year ago

“I received the item, but tried to contact them months a go about an exchange. I finally decided to send back the item but haven't been contacted about it and its now 8 days later. Tried calling and emailing but they don't seem interested.”

Helpful Report

Posted 1 year ago

“I purchased an item and had to return for refund, I haven't received refund and I have emailed 3 times to get order number to claim from Royal mail and your company can't even reply to an email”

Helpful Report

Posted 1 year ago

“Returned 5 items out of 7 items on day of receipt due to fitting size issue - Email them straight after on the same day . No response in 20 days. No refunds processed. Followed up on email again - no response. Tried the number on their website . No one picks the call. Day light robbery. Order number #22812 - Refund still pending after over 20 days of returning the items. Avoid Urban Male Clothing at all costs.”

Helpful Report

Posted 1 year ago

“I have been trying to get a refund from this company for 2 weeks. They have not responded to my emails, and have not answered the phone. They have have now blocked my number as well. This company is a disgrace, do not buy anything from them”

Helpful Report

Posted 1 year ago

“still waiting for my refund. Not answering emails or answering the phone. This company is a disgrace. Please avoid this company at all costs”

Helpful Report

Posted 1 year ago

“Sigo sin recibir mi pedido”

Helpful Report

Posted 1 year ago

“Returned £100 of jumpers after ordering two sizes in each as want sure… phoned numerous times now - no answer. Emailed numerous times - no answer. Next stop will be to visit as I cannot afford to lose this money. I have proof of postage. Absolutely terrible service I am very upset to say the least. Seems only good reviews get an answer - let’s see if it’s true for this review too.”

Helpful Report

Posted 1 year ago

“0 stars! Why are you only replying to reviews that have left 5 stars! Still waiting for a refund months after purchase! No emails back, will not answer the phone.”

Helpful Report

Posted 1 year ago

URBAN MALE CLOTHING is rated 3.8 based on 301 reviews