URBAN MALE CLOTHING Reviews

Name: URBAN MALE CLOTHING
Address: 12a Quain Mansions, Queens Club Gardens, W14 9TW, United Kingdom, London
Rating: 3.84

3.8 Rating 301 Reviews

70 %

of reviewers recommend URBAN MALE CLOTHING

3.8

Based on 301 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 7381 0281

Location:

12a Quain Mansions, Queens Club Gardens, W14 9TW, United Kingdom
London
W14 9TW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Notified the vendor on a number of occasions that they had sent the wrong address to Evri. Customer services said "the address is correct. I manually typed it myself". It got delivered to wrong address. I still dont have my item. Poor customer service.”

Helpful Report

Posted 1 month ago

“Very quick delivery, the item that I purchased was premium quality. I was so happy I went and bought another item.👍”

Helpful Report

Posted 3 months ago

Hi Max, Thank you for your fantastic 5-star review of URBAN MALE CLOTHING! We're delighted to hear that you received your item quickly and that it met your expectations for premium quality. 👍 Your happiness means the world to us, and we're thrilled you decided to shop with us again! We truly appreciate your support and look forward to serving you more great finds in the future. Best wishes, Steve @ Urban Male Clothing

Posted 2 months ago

“Quick responses to my questions by e mail. My order was shipped out immediately and arrived in great condition. All in I'll great service”

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Posted 3 months ago

Hi Bryn, Thank you for your amazing 5-star review of URBAN MALE CLOTHING! We're thrilled to hear that you had a great experience with our quick email responses and speedy shipping. \n Your satisfaction is our top priority, and we're glad to know your order arrived in great condition. We truly appreciate your feedback and support! We look forward to serving you again soon! Best regards, Steve @ Urban Male Clothing

Posted 3 months ago

“Gabicci have always been a lovely brand of shirt. Now Gabicci are different. The designs are excellent but for the money the sizes are in real terms smaller, and the material not as robust. I will need to loose a little weight before using my latest Gabicci shirt.”

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Posted 3 months ago

Hi Donald, Thank you for your review! We’re glad to hear that you appreciate the designs from Gabicci. We understand your concerns regarding sizing and material. It's important for us that our customers feel comfortable and confident in their clothing. We value your feedback and will certainly pass it along to our team as we always aim for the best quality and fit in our offerings. If you have any other thoughts or suggestions, feel free to share them. Gabicci is one of our top selling brands. Thanks again, and we hope to see you shop with us soon! Best regards, Steve @ Urban Male Clothing

Posted 3 months ago

“First time I purchased anything from UMC. The item I bought was an XL. The item sent was an XXL. I've emailed customer service. No reply. Now I have to pay for it to be returned. I buy alot of clothes online and I'll not be using Urban Male Clothing again.”

Helpful Report

Posted 3 months ago

Dear Simon, We appreciate you taking the time to share your experience with us, even though it fell short of your expectations. We sincerely apologize for the mix-up with your order and the lack of communication from our customer service team. This is not the standard we aim to uphold. We understand that returning items can be frustrating, especially with additional costs involved. Your feedback is invaluable as we continuously strive to improve our processes. If you could reach out to us again with your order details, we will do our best to address your concerns promptly. Thank you for your patience, and we hope to have the opportunity to serve you better in the future. Apologies for the error so we've sent the correct size at no extra cost with no need to return the error. Best regards, The Urban Male Clothing Team

Posted 3 months ago

“I have been wanting to send something back and had response to my emails”

Helpful Report

Posted 4 months ago

Dear Allan, Thank you for your feedback. We sincerely apologize for the delay in responding to your emails regarding your return. We understand how important it is to have timely communication, and we regret that we have not met your expectations in this regard. Your experience is important to us, and we are committed to improving our response times to ensure that all customer concerns are addressed promptly. Please reach out to us again with your order details, and we will prioritize your request to assist you as quickly as possible. We appreciate your patience as we work to resolve this issue and thank you for bringing it to our attention. Best regards, The Urban Male Clothing Team

Posted 4 months ago

“I sent my item back and have not had a refund. Sent it on 14th February so it's been over a month. I have had no response from emails, phone calls and messages on messenger. Don't buy”

Helpful Report

Posted 4 months ago

Dear Customer, Thank you for taking the time to share your concerns with us. We are truly sorry to hear that you have not received your refund and that our communication has not met your expectations. This is not the level of service we strive to provide. We understand how important this issue is to you and want to resolve it as quickly as possible. Please get in touch with us directly with your order information, and we will prioritize your case to ensure prompt assistance. Your feedback is crucial to our improvement, and we appreciate your patience as we work through this situation. Order refunded! Best regards, The Urban Male Clothing Team

Posted 4 months ago

“This company has not acknowledged or even bothered to notify me about the order I have returned! Still waiting for a refund”

Helpful Report

Posted 4 months ago

Dear Kasim, Thank you for your feedback. We sincerely apologize for the lack of communication regarding your return and refund. We understand how frustrating this can be, and it is certainly not the experience we aim to provide. Please know that we are currently reviewing our processes to improve our response times and ensure that every customer receives the attention they deserve. In the meantime, we encourage you to reach out to us with your order details, and we will prioritize your case to expedite the refund process. Your feedback is crucial for our improvement, and we appreciate your patience as we work to resolve this matter. This has now been resolved. Best regards, The Urban Male Clothing Team

Posted 4 months ago

“Parcel still not delivered by EVRI. Not UMC fault but poor from EVRI”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your review. We're sorry to hear that your parcel hasn’t been delivered yet. We understand how frustrating that can be, especially when you’re looking forward to receiving your items. While this delay is on EVRI's end and out of our control, we truly appreciate your patience as we navigate this situation. If there’s anything else we can do to assist you or if you’d like to share any further feedback, please let us know. Thank you for your understanding, and we hope to serve you better in the future. Best regards, Steve @ Urban Male Clothing

Posted 5 months ago

Hi there, Thank you for sharing your thoughts with us. We're truly sorry to hear that your parcel hasn't been delivered yet. We completely understand how disappointing this situation can be and appreciate your understanding that this is an issue on EVRI's end. If you need any assistance while waiting for your order, or if you'd like to share any further feedback, please feel free to reach out to us. We're here to help, and we hope to see this resolved for you soon. Best regards, Steve @ Urban Male Clothing

Posted 4 months ago

“Don not use Evri for delivery,has been 10 days since ordered was placed and I still haven't received my items.I continue to get strange messages such as"we could not make it to your Parcelshop" even though the order is for home delivery.”

Helpful Report

Posted 5 months ago

Dear Aaron, Thank you for sharing your feedback regarding your recent experience with our delivery service. We sincerely apologize for the inconvenience caused by the delay and the confusing messages you've received. This is certainly not the service we aim to provide. We understand how frustrating it can be to wait for an order that hasn't arrived as expected. Your comments are valuable to us, and we will be reaching out to the delivery service to gain clarity on this situation. In the meantime, if you have any further questions or need assistance, please don’t hesitate to contact us directly. We appreciate your patience and hope to resolve this issue as quickly as possible. Best regards, The Urban Male Clothing Team

Posted 3 months ago

“Ellese not readily available on high street but plenty of choice on this site.”

Helpful Report

Posted 6 months ago

Hi Janet, Thank you for your wonderful 5-star review of URBAN MALE CLOTHING! We're thrilled to hear that you found plenty of choices, especially with brands like Ellese that can be hard to find on the high street. Your feedback encourages us to keep curating a diverse selection that meets our customers' needs. We're grateful for your support and look forward to welcoming you back for more shopping soon! There will be a lot more Ellesse added for the Summer watch this space! Best wishes, Steve @ Urban Male Clothing

Posted 6 months ago

“All aspects of this transaction were excellent”

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Posted 6 months ago

Hi Robert, Thank you so much for your fantastic 5-star review of URBAN MALE CLOTHING! We're delighted to know that all aspects of your transaction were excellent. Your satisfaction is incredibly important to us, and your kind words inspire us to continue providing the best service possible. We appreciate your support and hope to see you again soon for more shopping! Best wishes, Steve @ Urban Male Clothing

Posted 6 months ago

“Excelente”

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Posted 6 months ago

Dear Silvia, Muchísimas gracias por tu increíble reseña de 5 estrellas para URBAN MALE CLOTHING! Estamos encantados de saber que tu experiencia fue tan positiva. Tu satisfacción es nuestra prioridad, y tus palabras nos motivan a seguir ofreciendo lo mejor. Esperamos verte de nuevo pronto para más compras. Saludos cordiales, Happy New Year to you Steve @ Urban Male Clothing

Posted 6 months ago

“Easy to order, fast delivery”

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Posted 7 months ago

Dear Beverley, Thank you so much for your amazing 5-star review of URBAN MALE CLOTHING! We're thrilled to hear that you found the ordering process easy and that your delivery was fast. Making shopping convenient and efficient for our customers is a top priority, and your feedback reinforces our efforts. We appreciate your support and can’t wait to serve you again in the future! Best regards, Steve @ Urban Male Clothing

Posted 7 months ago

“Can't write reviews as it's not being opened till Christmas but very speedy delivery”

Helpful Report

Posted 7 months ago

Dear Dorothy, Thank you for your wonderful 5-star review of URBAN MALE CLOTHING! We truly appreciate your feedback and your support. It’s great to hear that you found our delivery to be speedy! We understand the excitement of receiving orders quickly, especially just in time for the holidays. We can’t wait for you to open your purchase and hope it exceeds your expectations! Thank you once again for your kind words. We look forward to welcoming you back in the future! Best regards, Steve @ Urban Male Clothing

Posted 7 months ago

“Fantastic value and speedy delivery. Will definitely be using again.”

Helpful Report

Posted 9 months ago

Dear Linc, Thank you for your fantastic 5-star review of URBAN MALE CLOTHING! We truly appreciate your support and feedback. We’re delighted to hear that you found our value to be fantastic and that we could deliver your order swiftly. Speedy service is something we take great pride in, and it’s wonderful to know that it made a positive impression on your shopping experience. Thank you once again for your kind words. We look forward to welcoming you back for your next purchase! Best regards, Steve @ Urban Male Clothing

Posted 9 months ago

“Very disappointed. The wrong order has arrived but I've had no reply to my email, to try to sort it out. Won't buy from here again Gave ONE star because I had to!”

Helpful Report

Posted 9 months ago

Dear Corinne, Thank you for sharing your experience with us, and we genuinely apologize for the mix-up with your order and the lack of communication you've faced. It's clear that we fell short of your expectations, and for that, we are truly sorry. Your feedback is incredibly important to us, and we are actively working on improving our customer support to ensure that this does not happen in the future. We understand how frustrating it can be to not receive a timely response, and we are addressing this matter internally. Please let us know your order details so we can rectify the situation as quickly as possible. Your satisfaction is our top priority, and we appreciate your patience as we work to make things right. Thank you for giving us the chance to improve. Best, The Urban Male Clothing Team

Posted 9 months ago

“Really nice hat, great price and received the next day. Can't ask for more than that 👌”

Helpful Report

Posted 9 months ago

Dear Darren,Thank you so much for your fantastic 5-star rating of URBAN MALE CLOTHING! We deeply appreciate your support and taking the time to share your feedback with us. We're thrilled to hear that you had a great experience with us and that you liked the hat you purchased. We pride ourselves on offering high-quality products at affordable prices, and we're delighted to know that you found the price to be great. Moreover, we understand the importance of fast delivery, so we're thrilled that you received your hat the very next day. We aim to provide our customers with the best service possible, and your satisfaction means the world to us. Once again, thank you for your kind words and for choosing URBAN MALE CLOTHING. We truly appreciate your support and look forward to serving you again in the future. Best regards, Steve @ Urban Male Clothing

Posted 9 months ago

“I ordered 2 items, but only one was delivered. I’ve tried calling and emailing but no response. When I phoned it goes to a voicemail, saying I’m sorry no-one can take your call at the moment and asks you to leave a message and they will call you back. Please refund me or deliver the item you’ve taken my money for!”

Helpful Report

Posted 9 months ago

Dear Julie,Thank you so much for taking the time to share your feedback regarding your recent experience with Urban Male Clothing. We truly appreciate it when our customers provide us with valuable information on their interactions with our company. First and foremost, please accept our sincerest apologies for the inconvenience caused by the delivery issue and our lack of response to your calls and emails. We understand how frustrating it can be when you're unable to reach us for assistance. Rest assured, we are actively working on improving our communication channels to avoid this from happening again in the future. In order to rectify the situation, we will promptly process a refund for the missing item or arrange for its delivery to you as soon as possible. Your satisfaction is our utmost priority, and we want to make things right for you. We would also love to hear more about how we can improve our services. Is there anything specific you believe we should focus on? Your insights and suggestions are truly valuable to us as we strive to deliver an exceptional customer experience. Once again, we extend our deepest apologies for any frustration caused, and we genuinely appreciate your patience and understanding. If there's anything else we can do to assist you, please do not hesitate to let us know. This issue has now been resolved.

Posted 9 months ago

“Quick with delivery. Got some bargains, really pleased”

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Posted 9 months ago

Dear Shelley, Thank you very much for your glowing 5-star review of Urban Male Clothing! We greatly appreciate your kind words and your support. We are thrilled to hear that you had a positive shopping experience with us. We take pride in our quick delivery service and strive to offer the best bargains to our valued customers. We're glad to see that you were pleased with your purchase. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again! Best regards, Steve @ Urban Male Clothing

Posted 9 months ago

URBAN MALE CLOTHING is rated 3.8 based on 301 reviews