Urban Cooling Reviews

Name: Urban Cooling
Address: 55, Second Avenue, Chatham, Kent
Rating: 4.73

4.7 Rating 187 Reviews

94 %

of reviewers recommend Urban Cooling

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About Urban Cooling:

At Urban Cooling, we have been installing all types of air conditioning solutions into residential, commercial, retail and leisure premises for over 20 years.

We specialise in providing air conditioning to buildings which otherwise cannot have it. With our solutions, buildings such as apartments and listed buildings can have the same standard of air conditioning as conventional systems provide, without the need for an external unit.

Operating within the M25, we undertake installations across all London postcodes.

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Urban Cooling 5 star review on 15th July 2023

Tim C

Urban Cooling 5 star review on 5th May 2023

Jesus L

Urban Cooling 5 star review on 28th January 2022

MARK A

Anonymous

Anonymous // 01/01/2019

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“Good service with an innovative solution, however still needs some refinement in installation and day to day practice. Rising energy and water costs make it an expensive but ultimately necessary addition.”

Helpful Report

Posted 1 year ago

Thank you for sharing your review of the service. It's great to hear that you found the solution innovative and the service good. I would be extremely grateful if you could contact our office and elaborate on your point in the review where you stated, "However still needs some refinement in installation and day-to-day practice" We are always looking to refine our installation and processes, and your comments would be warmly welcomed. With regards to rising energy costs, I agree. Hopefully wholesale energy prices can come back down soon to elevate household expenses and budgets.

Posted 1 year ago

“We installed 2 units. Installation was smooth and quick. We had a leak from the condenser which they fixed promptly and efficiently and saved. This was a lifesaver in a very hot summer last year!”

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Posted 1 year ago

Thank you for taking the time to leave us a review Wanting!

Posted 1 year ago

“Love our air cooler ! definitely saved us from the heat in summer. Although we had to get our pump replaced, urban cooling answered our issues quickly and sent someone out asap . Highly recommend”

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Posted 1 year ago

Thanks for your review Caroline, it’s greatly appreciated!

Posted 1 year ago

“Urban cooling was able to find a solution for installing the outside units in a tricky scenario. Job was done quickly and units works well. Cheaper ompared to others!”

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Posted 2 years ago

“We've had great engagement from the Urban Cooling team and they are always there to answer my questions. My only feedback is that when running their annual inspection, the team damaged my hallway walls with their equipment. My ask is that the team is more careful when bringing their things into the home.”

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Posted 2 years ago

Hi Stephanie, Thank you for your feedback. I am sorry to hear about your hallway wall. If you would like our decorators to come and make good at our cost, please ring the office and they can get this sorted out for you. Sorry for any inconvenience. I will have a discussion with the maintenance team. Regards Tony Ellerker

Posted 2 years ago

“I have been very happy with the Panasonic air conditioning system that was installed by Urban Cooling. The flat is in a new build and can get very hot during the summer months, but the new system (one unit in the bedroom and another in the kitchen/lounge) helps to maintain a comfortable temperature. The system has helpful settings like fast cooling and a quiet mode for the night. It's also possible to start the cooling remotely, via a mobile app, when on the way home. The reason I didn't go for the full 5 stars is that there was damage to my floor caused by the installation team. Although this was disappointing, I was pleased to have been able to agree on a compensation, which I received without delay.”

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Posted 2 years ago

“Our new build flat, like many, gets uncomfortably hot inside for at least six months of the year and opening the windows just doesn't cool it down. Urban Cooling were able to give us air-conditioning using internal only systems - one of the only air conditioning providers in the UK able to do so. It's quite expensive compared to air conditioning with external units, but for us it's definitely been worth it as our flat is now a comfortable temperature throughout the year.”

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Posted 2 years ago

“The installation was done quickly and the unit are working well. Little issues we have had: 1. One of our walls was damaged. They eventually fixed it. 2. The pipes coming off the cupboard unit were poorly installed - making our cupboard very impractical - it is now hard to use it as storage. 3. The WiFi connection of one of our units doesn't work.”

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Posted 2 years ago

Hi Charlotte, Thank you for the review, it is a shame we could not get 5 stars, we will review your feedback so we can provide a better service in the future. Can I just run through your points; 1. One of our walls was damaged. They eventually fixed it. - During installations, sometimes however careful a small bit of damage can happen, we are always careful and never mean to cause damage. We took responsibility for the minor damage immediately and requested that our professional subcontractor decorator come out to repair this free of charge. Unfortunately with any good professionals if they are good sometimes they get busy and we have to wait until they are free - I apologise for any inconvenience. 2. The pipes coming off the cupboard unit were poorly installed - making our cupboard very impractical - it is now hard to use it as storage. - I have just spoken to the office about this and we have not been made aware of any issue. If you had mentioned it we would have returned without any fuss to rectify the issue, I will get the office to call you now. 3. The WiFi connection of one of our units doesn't work. - We are aware of an issue of the wi-fi adaptor not connecting to your wi-fi back in September last year, after we sent out an engineer to take a look we have not heard anything back, so we assumed it was all rectified. If there is an issue we can come and take a look, sometimes it's a simple case of powering down the adaptor and turning it back on. I will get the office to contact you today, Regards Tony Ellerker Managing Director

Posted 2 years ago

“The units work really well and cool the room down really quickly!”

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Posted 2 years ago

“Urban Cooling installed AC in our docklands flat in 2021, overall the service was good and the unit works as expected. There were a couple of things that required the engineers to return and put right, but service particularly from Lisa in the office was always prompt and efficent. The compressor was initially noisier than I had expected but UC provided some sound dampening foam and one we got the compressor boxed in with MDF in the airing cupboard all was good.”

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Posted 2 years ago

“Really great company with very professional engineers. The air conditioning works perfectly and is extremely quiet. Only aspect to be aware of is running costs, which is quite expensive with regards to water costs.”

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Posted 2 years ago

Hi Tom, Thank you for your review. Please give me a call in the office, it is likely that your property has a very high mains water pressure and the AC system needs a pressure reducing valve to lower the pressure, this will also lower the amount of water going through the unit. Regards Tony Ellerker MD Urban Cooling

Posted 2 years ago

“System works great and installation was well organised and went well. We did have an issue on day one, which is only reason not five stars, which meant we had to call but they quickly came out the next day and it's working perfectly ever since! And it was just awesome during the summer!”

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Posted 2 years ago

“Great installation however there were issues post the installation which were quickly dealt with the units are fantastic and make summer much more bearable! highly recoomend”

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Posted 2 years ago

“Came and serviced our cooling unit on time and thoroughly. Very courteous engineer.”

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Posted 2 years ago

“Urban Cooling consistently came back to ensure my fairly unique AC installation was working efficiently”

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Posted 2 years ago

“Urban Cooling installed my Water Cooled air-conditioning system recently and it has been great. I had some initial problems which I needed rectifying however Urban Cooling dispatched an engineer on multiple occasions at short notice to fix the issues. the customer service was fantastic and I am now very pleased with the system. overall a very good company to work with.”

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Posted 3 years ago

“The engineer was very professional, friendly, and thorough. The only issue was that we have had this Appt booked 3 or 4 times, it got cancelled again and again - often at short notice. As my wife and I had rearranged work commitments to be in the flat for the Appt, and I had to shift a large amount of stuff away from the condenser every time the Appt was set up these cancellations were really frustrating. So, poor organisation prior to the service, but the service itself was a positive experience”

Helpful Report

Posted 11 months ago

Thank you for sharing your experience. It's great to hear that the service itself was a positive experience for you. However, we would like to sincerely apologise for the inconvenience and frustration caused by the repeated cancellations of the appointment. We understand that this disrupted your work commitments and required you to rearrange your schedule, as well as move your belongings repeatedly. Please know that this is not reflective of our usual standards. We value your time and trust in our services and are committed to improving our services and communication to provide a smoother and more reliable experience for customers. We take this feedback seriously and will investigate the reasons behind the multiple cancellations to ensure that such issues are addressed and that this is avoided for any of our customers in future. We appreciate your understanding and patience in this matter. Should you require any further assistance or have any other concerns, please don't hesitate to get in touch.

Posted 11 months ago

“The servicing that was done last year only included a bit of superficies cleaning and I dont see how this will increase the life of the warranty. I expected it to include more work than just cleaning with a cloth.”

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Posted 1 year ago

We deeply regret not providing you with the level of service you deserved. We sincerely care about our clients, and we apologise for disappointing you. That engineer is no longer employed by Urban Cooling because we hold ourselves to a high standard of service and will not compromise on it. We looked over our records and noticed that we hadn't heard from you after the service, so we assumed everything was fine. We apologise for not following up with you sooner. To provide you peace of mind, we have created an updated/improved checklist for all of our engineers to ensure that we continue to provide you with outstanding service in the future.

Posted 1 year ago

“Excellent process for booking the service. Engineer arrived on time and was very polite. However, after having no issues in the preceding year, we suffered a major leak from the condenser after the service. We had to clean this up ourselves and could not get the engineer to return until the following morning. It was resolved at this point and we have had no issues since then.”

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Posted 2 years ago

Hi, Sorry to hear that a leak occurred after the service, I understand our engineer carried out the service at 8 am in the morning and around lunchtime, you advised there was a leak, we assisted over the phone which resulted in the system being isolated and safe. As our engineer had a family commitment he could not get back that day, however, he did return at 6.30 am the following morning and sorted everything out for you. Sorry for any inconvenience.

Posted 2 years ago

“Before purchasing, I asked urban Cooling for a description (i.e. size and look) of the air conditioning system so that we could decide which one to go for in our small house. Unfortunately, when the unit turned up, it looked very different to the one I had been sent so we had to change our minds. After many conversations, they agreed to this and the installation eventually went smoothly. The system itself is lovely for cooling but a bit noisy for heating.”

Helpful Report

Posted 2 years ago

Hi Rebecca, Thank you for your review, I am sorry you felt you could only give three stars. We will take your feedback to see if we can improve our service. I have spoken to the office about the situation, you initially requested information on a third party through the wall system, we sent you the specification sheet of the third party unit that the manufacturer provides. After your instruction to proceed we ordered the unit from the supplier which we have to pay upfront. On the day of installation, we bought the unit to your apartment and you told the engineers you did not like the look of the unit. We did therefore reluctantly offer you the installation of a different system, this was not to be awkward it was purely the fact that we were then stuck with a unit we had paid a considerable amount of money on and could not return. Urban Cooling wants all our customers to be happy with our service and therefore installed a conventional air conditioning system for you, whilst still to this day we have the original unit in our workshop. Regards Tony Ellerker MD Urban Cooling

Posted 2 years ago

Urban Cooling is rated 4.7 based on 187 reviews