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Unbeatable Bathrooms Reviews

4.3 Rating 524 Reviews

81 %

of reviewers recommend Unbeatable Bathrooms

Company Reviews

Product Reviews

4.3

Based on 524 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Unbeatable Bathrooms:

One of the UK's fastest-growing online bathroom retailers selling a range of showers, baths, taps, basins & more from some of the biggest and best brands.

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Phone:

01782 636245

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Unbeatable Bathrooms 5 star review on 12th April 2023

Unbeatable Bathrooms 5 star review on 1st March 2023

Unbeatable Bathrooms 5 star review on 5th August 2021

Unbeatable Bathrooms 5 star review on 4th August 2021

Unbeatable Bathrooms 5 star review on 14th February 2021

Unbeatable Bathrooms 5 star review on 27th November 2020

Unbeatable Bathrooms 5 star review on 5th November 2020

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a item 2 weeks ago, and has not come yet, it said 2/3 working days but in my case 2/3 working weeks I assume. Also customer service, wasn’t that great as they took a while to get back to me and have not since contacted me back once I got a reply from them! Really annoyed but lesson learned. Unhappy customer….!!!”

Posted 10 months ago

Hi Argent, Thank you for getting in touch, we're very sorry to hear about this. Our team has recently sent you an email, explaining that the courier had incorrectly marked the order as delivered last week, but the item has unfortunately been lost in transit. We've raised the issue with the courier and your order has been refunded. Regretfully, sometimes issues like this arise and are out of our control, but we do our best to try and resolve them whenever possible. We truly appreciate your understanding on the matter. If you have any questions, please let us know. All the best, Unbeatable Bathrooms

Posted 10 months ago

“I would not use Unbeatable bathrooms again or recommend this company to anyone else, there service was very poor”

Posted 11 months ago

Hi Jim, Thank you for getting in touch. We're very sorry to hear that you weren't entirely satisfied with our service. We do our very best to make sure all our customers have a positive experience, so we're deeply saddened that we weren't able to provide you with one on this occasion. Your feedback has been noted and reported internally - we will continue working harder in the future to provide an even better service! All the best, Unbeatable Bathrooms

Posted 11 months ago

“Materials ordered took months to arrive, we had to chase for updates all the time”

Posted 11 months ago

“Chances. Pay your money and they say they'll let you know. Nothing. You chase up...all good etc etc. Chase up for a toilet again after 2 weeks. Yes, definitely coming today. Nope! This company does not actively communicate ( you have to chase them) and lies. End of. And I have b een a patient, civil customer. Enoug.”

Posted 1 year ago

“Ordered but never received. Emailed and rang them always an excuse. On it’s way will email me the tracking reference but never do. Three times now I have been told the order is on its way. They never ring you back when they say they will and most of the time don’t answer their phones. My order has still not arrived. Can’t even get hold of therm to get a refund.”

Posted 1 year ago

Hi there, Thank you for getting in touch! We're very sorry to hear that you've been experiencing some delays with your order. Our phone lines were experiencing some technical difficulties with during this time, however, our team were working hard to answer all enquiries as soon as possible. We sincerely apologise for the delays you've experienced. I appears that a colleague has since responded to your email and the issue has been resolved. We very much appreciate your continued patience and understanding. All the best, Unbeatable Bathrooms

Posted 1 year ago

“DON'T BUY FROM THIS COMPANY!!! I'm a tradesmen builder and been in this business for nearly 30. This company is by far the worse I had dealt with. Staff on the phone are very polite but it's just to cover this company's level of incompetence. They just keep on waiting and waiting on their promises to deliver, where they couldn't even know where the item they sold me was at. Full of empty words. I've paid £411,00 for a top of the range toilet for a high profile customer, that now just told me they will never use me again. As they don't have working toilet as promised. I am really angry with the way they simply took my money and did not deliver it. I will certainly take this further”

Posted 1 year ago

Hi Francisco, Thank you for taking the time to leave your feedback. We truly apologise for the delay and any inconvenience caused. The original delivery date provided by the warehouse has regretfully been pushed back slightly. We're working on getting an accurate update from the courier as soon as possible. Our delivery estimates may vary by product. It appears that your order was placed only last week. In most cases, delivery is made within 5 working days but unforeseen circumstances may extend this timeframe. We hope this has helped to clear up any confusion and we will be in touch as soon as we're able to provide an update! All the best, Unbeatable Bathrooms

Posted 1 year ago

“The product shipped over 2 weeks ago but still haven't received it. I tried contacting support and have yet to hear back.”

Posted 1 year ago

Hi there, Thank you for taking the time to leave your feedback. Please accept our sincerest apologies for any inconvenience. Regretfully, the courier experienced some issues. I can see our customer care team has contacted you regarding your order and hope that we were able to help rectify this for you. Please let us know if we can be of any further assistance! All the best, Unbeatable Bathrooms

Posted 1 year ago

“Ordered a sink and then told after 2 weeks out of stock with no ETA”

Posted 2 years ago

Hi Josh, Thank you for taking the time to leave your feedback. We're very sorry to hear this, please contact us directly with your name and order number so our customer care team can verify the order. We'll then be able to help rectify this for you as soon as possible. All the best, Unbeatable Bathrooms

Posted 2 years ago

“Item in stock on website so ordered and paid. Then informed by email that product was discontinued and couldn't be supplied. However nearly £500 payment was still taken and not refunded for weeks despite reminder. Had to raise case with PayPal to get my money back. Appreciate things go wrong sometimes but no communication and me having to take further action to get what should have been an immediate refund means I won't use this company again.”

Posted 2 years ago

Hi Brian, Thank you for taking the time to leave your feedback. We're very sorry to hear that the item you ordered was discontinued. We have since removed this from our site. We're unable to locate any emails from yourself in response to our original notification, which could have been the reason for the delay. Please accept our sincerest apologies for any inconvenience. Your feedback has now been passed to the relevant departments for immediate review. Thank you. All the best, Unbeatable Bathrooms

Posted 2 years ago

“The item I bought was supposed to be for 1 - 2 days delivery time but turned out not to be available for several weeks so I had to cancel the order. I must say though that they arranged a refund quickly and were easy to deal with. I can’t give them a good review as I never saw the product”

Posted 2 years ago

Hi Andrew, Thank you for taking the time to leave your feedback. Our estimated delivery time is 2 - 5 working days. We notify customers if this is any longer as soon as possible. We're very glad to hear that our customer care team were able to respond quickly and help with your order. All the best, Unbeatable Bathrooms

Posted 2 years ago

“I ordered the item two weeks ago and it still hasn't been dispatched. I've had no communication from the company. When I sent a follow up email asking for an update there was no response.”

Posted 2 years ago

Hi there, Thank you for taking the time to leave your feedback. I can see from the order details that delivery of your item has been sent directly from the manufacturer. This would explain the delayed response, for which we sincerely apologise. An update has since been provided and we hope that this has helped to resolve and queries you may have. However, please feel free to contact us directly if you have any further questions! All the best, Unbeatable Bathrooms

Posted 2 years ago

“Very poor customer service and failure to accept responsibility for return costs that is a normal practice with other service providers and businesses. F.Saiadi”

Posted 2 years ago

Hi Fatemeh, Thank you for taking the time to leave your feedback. As stated on our site, we are only able to refund the return delivery cost where goods are supplied to the customer in an incorrect (i.e. the goods received are not what were ordered by the customer), faulty or damaged condition. Unfortunately, because your reasoning for the return is not covered within our policy, we are unable to cover the return cost. Please feel free to contact us directly to discuss this issue further. All the best, Unbeatable Bathrooms

Posted 2 years ago

“Paid for product however after a few days an employee contacted me to say it wouldn't be available for over a month despite still being shown as in stock at that time.”

Posted 2 years ago

Hi there, Thank you for taking the time to leave your feedback. We're very sorry that this particular item was out of stock at the time of your purchase. We hope that you can accept our apologies for any inconvenience. Your feedback has been passed to the relevant departments. All the best, Unbeatable Bathrooms

Posted 2 years ago

“As a trade customer I decided to use them as I needed the items as as possible and delivery as stated at the time was 3-5 working days. Order was placed on the 05/08/2021 items got delivered (damaged) on the 20/08/2021. Toilet pan and basin both broken, incorrect cistern supplied, apparently it was the correct cistern even though on the actual invoice the image attached was different. The delivery was rejected because of the damage on the 20/08/2021. I was not keep update on the progress of my order. I called up on the 21/08/2021 to inform them of the damage as the incorrect items and was told the the correct was correct regardless of what image was displayed on my invoice and that a refund couldn't be processed as I had received the items even after I had mentioned that the delivery was rejected. I was then informed that a delivery would only be processed once the items were returned to their warehouse. I sent further emails to further emails and have still not received a response to my emails from the 20/08/2021 and the 21/08/2021. Really bad experience and as a trade customer I will not be using this company again due to this experience and wouldn't recommend it to any other trade customers.”

Posted 2 years ago

Hi Devon, Thank you for taking the time to leave your feedback. We're very sorry to hear that you weren't satisfied with your order. We've taken a look at your order and can see that the cistern selected by yourself was a concealed cistern - not ceramic. Therefore, you have received the correct item. We sincerely apologise for the items damaged during transit and for any inconvenience this has caused. Unfortunately, despite being delivered via pallet to reduce the risk of damage, we can never guarantee that damage won't occur during transit. After notifying us of this, we offered a replacement for the toilet pan and basin the next working day. We are now waiting for the items to arrive back with us from the courier. As soon as the items have returned and have been inspected, a refund will be processed. Finally, our 2-5 day delivery is an estimate, based on average delivery times as stated on our site. If there's anything else we can help with, please let us know! Your feedback has been passed to the relevant departments for further review. All the best, Unbeatable Bathrooms

Posted 2 years ago

“Definitely not "unbeatable". On the website, estimated delivery date was 2-5 days, but was not received until 3 weeks after ordering. When it arrived, one of the screw head caps was the wrong size. I asked for a replacement part, when that finally arrive it was still the wrong size and made of plastic not metal like the others. I asked again for a replacement part and was told that this was not possible so would I like to return the item. Very poor customer service from a lack of transparency, slow comms, and misleading website descriptions. Not impressed.”

Posted 2 years ago

Hi there, Thank you for taking the time to leave your feedback. We're very sorry to hear that you experienced difficulties with your order and apologise for any inconvenience. Unfortunately, the item was out of stock at the time of your purchase which resulted in slightly extended waiting times for new stock. We sincerely apologise for the delay in notifying you of this. Your feedback has been passed to the relevant departments for review. All the best, Unbeatable Bathrooms

Posted 2 years ago

“Your website gave the impression the item was in stock, but six weeks later and no further forward, I cancelled my order. Numerous false promises were made to confirm you were expecting the item the following day, but these all came to nothing. Your staff were polite and apologetic, but I felt my issue was not being escalated or dealt with properly.”

Posted 2 years ago

Hi Anthony, Thank you for taking the time to leave your feedback. We're very sorry that your order experienced some difficulties due to the delay in new stock from the manufacturer. We hope that you can accept our apologies for any inconvenience. Your feedback has been passed to the relevant departments. All the best, Unbeatable Bathrooms

Posted 2 years ago

“Still waiting for the item I ordered in March”

Posted 2 years ago

Hi Peter, Thank you for taking the time to leave your feedback. Please accept our apologies for any inconvenience. Your feedback has been passed on to the relevant departments, our team will check the status of your order and update you shortly. All the best, Unbeatable Bathrooms

Posted 2 years ago

“Screen ordered for the bath was the wrong shape. I ordered a curved screen to match the Sottini bath but it was the wrong shape. The delivery was very poor. I was left with the delivery and pallet with three wooden sides in the middle of the road in the rain. I had to break the pallet and wooden sides down and then sweep the road of nails and splinters. To then find it was the incorrect screen is very bad. I would not use this Company again no matter what. Thoroughly disappointed.”

Posted 3 years ago

Hi Tom, Thank you for taking the time to leave your feedback. We're very sorry for any inconvenience and hope that you can accept our sincerest apologies. We're sorry to hear that the bath screen wasn't a suitable shape for your bath, however, we do include technical drawing images and measurements on the items product page. The packaging was chosen to allow for safe delivery, due to the fragile nature of the item, so that it was able to reach you in one piece. We're sorry that you feel it was excessive, but we hope you can understand the reasoning behind it. If you would like to discuss your order further, please contact us directly and we will be happy to help with any issues. All the best, Unbeatable Bathrooms

Posted 3 years ago

“Late on delivery, very poor communication no call back when promised. No tracking details given. Very disappointing”

Posted 3 years ago

Hi there, Thank you for taking the time to leave your feedback. We're very sorry to hear that you weren't entirely satisfied with our service. I can see that your order arrived within the estimated 2-5 working days, as stated on our website. Please could you explain why you feel that the delivery was late? Additionally, our staff attempted to call back and left a voicemail. We would love to keep you as a valued customer and hope that you'll consider shopping with us again in the future. All the best, Unbeatable Bathrooms

Posted 3 years ago

“Sink arrived without overflow parts. In description it was no comments wath require additional parts.”

Posted 3 years ago

Hi Valdas, Thank you for taking the time to leave your feedback. I can see that our team are already helping to resolve this with you via email. At the time of your purchase, the item only specified an overflow hole. To help avoid confusion for others, we have amended the description to more clearly specify what is included. We would love to keep you as a valued customer and hope that you'll continue to choose us in the future. All the best, Unbeatable Bathrooms

Posted 3 years ago

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Unbeatable Bathrooms is rated 4.3 based on 524 reviews