Unbeatable Bathrooms Reviews

Name: Unbeatable Bathrooms
Rating: 4.09

4.1 Rating 583 Reviews

77 %

of reviewers recommend Unbeatable Bathrooms

4.1

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Unbeatable Bathrooms:

One of the UK's fastest-growing online bathroom retailers selling a range of showers, baths, taps, basins & more from some of the biggest and best brands.

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Phone:

01782 636245

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Unbeatable Bathrooms 5 star review on 29th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order 4 weeks ago, not been dispatched, no communication, no responses to emails, no one answers the phone, no one returns voicemails. Would say never a dealt with anyone like this but would seem people don't exist in this company.”

Helpful Report

Posted 1 year ago

“Despite more calls than I can mention part of my order, many weeks ago, was missing and had never arrived despite numerous assurances from the call centre staff that the original supplier would send them to me directly. Dreadful service !”

Helpful Report

Posted 6 years ago

“I placed an order, which didn't arrive. I rang to find out what the delay was, to be told they no longer stock the item so I wouldn't get it, but they'd process a refund. One week later I have no item and no refund, and nobody ever answers the telephone. Good luck using this company, terrible in my opinion.”

Helpful Report

Posted 4 months ago

“Absolutely shocking customer care! I ordered a shower arm, which took over 2 weeks to arrive. The fitting was not strong enough, so I immediately sent an email asking to return it. 5 emails, constant instant messages and at least 12 phone calls (non of which were picked up or replied to) over 10 days and I just sent it back. This was a week ago and I still haven't heard anything..! I now have no arm and no refund. AVOID!”

Helpful Report

Posted 6 months ago

“Poor customer service. Ordered expensive product 8 days ago not had any delivery correspondence. Have emailed twice no response, rang left voicemail and been on the chat on website! No response! Feel like I’ve been scammed! Upset because this is a lot of money and their website stated 3-5 working days, I should had my product yesterday! It’s not even been acknowledged when track it!!!”

Helpful Report

Posted 6 months ago

“I want to return the items due to being the wrong size and no one is getting back to me! I sent 2 emails tried to call 3 days in a row and have been ignored with no money back!”

Helpful Report

Posted 7 months ago

“My item arrived completely destroyed due to very very poor packaging. No one is manning the phones and no one calls back if you leave your name and number. Defintely will not use this company again”

Helpful Report

Posted 7 months ago

“This firm took 10 days to tell me that they couldn't provide what I had ordered from their website. Emails and phone messages failed to provoke a response until I left one saying that unless I heard I would be consulting Trading Standards - then got a very quick phone call from Adam to explain that the unit I'd ordered was not made! He offered an alternative but after this experience I just asked for a refund which, after a delay, he said he had made into my paypal account but they couldn't trace it. Eventually I put it in the hands of paypal who dealt with it and got my money back. All in all hopeless service so couldn't recommend this firm on any level.”

Helpful Report

Posted 7 months ago

“Excellent website, with lots of choice. Knowledgeable advice given, and help finding the right equipment. Prices very competitive, I was very pleased”

Helpful Report

Posted 1 year ago

“My initial purchase wasn't available. I was offered a more expensive alternative from the same range for the original price that I had paid. Their customer service is excellent and delivery was quick.”

Helpful Report

Posted 1 year ago

“Took payment but no goods and no response to messages? Is this a scam site? I want my money back.”

Helpful Report

Posted 1 year ago

“Order never arrived, took the money, won't pick up the phone, won't return emails. Avoid this company. I will be forced to take legal action in a small claims court if they do not respond to me.”

Helpful Report

Posted 1 year ago

“I ordered a radiator on a Wednesday and it had not come by the following Wednesday when it should have come in 0-5 days. After phoning the company twice it was then delivered on the Thursday”

Helpful Report

Posted 1 year ago

“Company took money and no goods arrived. No one answers phone or replies to emails. Clearly a fraud and I am reporting.”

Helpful Report

Posted 1 year ago

“Absolutely hopeless to deal with, ordered something back in May 2023 and am still waiting, have left phone messages and emails constantly but they do not even have the curtesy to reply or phone back. Quick enough to take payment though. Unfortunately next step will have to be legal”

Helpful Report

Posted 1 year ago

“They don’t have any products just a fraudulent website and a bank account”

Helpful Report

Posted 1 year ago

“No-show on order. Endless chasing hit and miss with replies. Promises but in the end after losing time and money I cancelled and ordered elsewhere. Then it turned up more work to now resolve”

Helpful Report

Posted 1 year ago

“I order an item on 8 days ago and it has still not been delivered, managed to speak call them for update couple of days ago and I was told someone would call me back. Since then I have been calling them, tried to reach out on live chat but no answer or response. Very worried if I will recieved the item in time as it was advertised as 2-5 working days its been 8 days with no updates. I would not reccomend this company to anyone.”

Helpful Report

Posted 1 year ago

“Ordered a sink back in April - still to this date (September 25th) have had no help or communication to be updated as to why we haven't received our goods? Left numerous voicemails - emails - online chats -- NOTHING!! DO NOT ORDER - I am hoping this prompts a email response ??”

Helpful Report

Posted 1 year ago

“Took my order, took my money, waited 5 months, numerous voicemails, numerous email. No reply. Don't order from these guys if you ever want to see your money back or your goods delivered.”

Helpful Report

Posted 1 year ago

Unbeatable Bathrooms is rated 4.1 based on 583 reviews