Unbeatable Bathrooms Reviews

Name: Unbeatable Bathrooms
Rating: 4.12

4.1 Rating 562 Reviews

78 %

of reviewers recommend Unbeatable Bathrooms

4.1

Based on 562 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Unbeatable Bathrooms:

One of the UK's fastest-growing online bathroom retailers selling a range of showers, baths, taps, basins & more from some of the biggest and best brands.

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Phone:

01782 636245

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Unbeatable Bathrooms 5 star review on 29th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Grohe Euphoria 260 shower from the company and it was delivered within 2 days. Well packaged and although it isn’t fitted yet I’m sure it will look great. Outstanding service so far and can’t fault them. Highly recommend this company and a very competitive price. 👍👍”

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Posted 3 years ago

Hi Simon, Thank you for taking the time to leave your kind words! We're very happy to hear about your positive experience and hope that you'll continue to shop with us in the future. All the best, Unbeatable Bathrooms

Posted 3 years ago

“Poor customer service. Ordered expensive product 8 days ago not had any delivery correspondence. Have emailed twice no response, rang left voicemail and been on the chat on website! No response! Feel like I’ve been scammed! Upset because this is a lot of money and their website stated 3-5 working days, I should had my product yesterday! It’s not even been acknowledged when track it!!!”

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Posted 1 week ago

“Supply issues got in the way of me getting my order but we got there in the end! It was frustrating at times but I had a couple of phone calls explaining the delay & stuck with it. I could see the product I wanted was not in stock anywhere, Adam from Unbeatable was true to his word & my goods arrived.”

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Posted 1 week ago

“A small wait for product but Adam kept me updated. Much appreciated”

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Posted 1 week ago

“I want to return the items due to being the wrong size and no one is getting back to me! I sent 2 emails tried to call 3 days in a row and have been ignored with no money back!”

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Posted 1 week ago

“so I placed an order for the wrong item (my fault) and did see some poor reviews online I contacted the company and got a call back directly from the MD who helped me source the exact item i needed and at a better price The feeling i get is this is quite a lean organisation, trying to keep costs down to keep prices down, but the personal service where i made the error was most appreciated, and i would definitely shop with this company again”

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Posted 1 week ago

“My item arrived completely destroyed due to very very poor packaging. No one is manning the phones and no one calls back if you leave your name and number. Defintely will not use this company again”

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Posted 3 weeks ago

“This firm took 10 days to tell me that they couldn't provide what I had ordered from their website. Emails and phone messages failed to provoke a response until I left one saying that unless I heard I would be consulting Trading Standards - then got a very quick phone call from Adam to explain that the unit I'd ordered was not made! He offered an alternative but after this experience I just asked for a refund which, after a delay, he said he had made into my paypal account but they couldn't trace it. Eventually I put it in the hands of paypal who dealt with it and got my money back. All in all hopeless service so couldn't recommend this firm on any level.”

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Posted 1 month ago

“I placed an order for a basin with a promised delivery of 2-5 days. Weeks later and I'm still waiting. Phone calls, voicemails and emails left unanswered. I'm going to have to try and claim through my bank for the money to be returned. Shocking service.”

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Posted 1 month ago

“I made an order 5 months ago, no communication not answering their phone. Not responding to emails. I had to claim it back through my bank. I can’t believe I trapped to it again. Searched on google, was a good price and good reviews and put another order, completely oblivious of previous order. I am trying to contact them no response. Today I searched my emails and found current transaction and previous transaction were same company!! I have to go through same process again.”

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Posted 1 month ago

“Very pleased with the products I purchased. Website didn't show 'out of stock' for one item when I ordered and paid. Having said that Adam from Unbeatable Bathrooms did phone me twice to inform me and keep me updated. However it did take a month before I received the order.”

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Posted 1 month ago

“Easy to deal with. Very fast delivery.”

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Posted 1 month ago

“I am aware there were problems getting delivery but after assurances still no sink 09/10/24”

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Posted 2 months ago

“Bought an expensive mixer tap from Unbeatable Bathrooms, but it has developed a fault. I've been trying to contact them now for the past 3 weeks by phones calls (where I've left messages), using their online chat, where it leads you nowhere, and have emailed them, to which they've never bothered to reply.”

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Posted 2 months ago

“Item is yet to be dispatched - very outside the expected delivery times. No response to email or calls. Seems like a scam and now I just have to try to get my money back.”

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Posted 2 months ago

“We ordered and paid for a Geberit part in May 2024. Adam was extremely helpful in helping our selection of the product, but had to order the part in direct from Geberit. Unfortunately this took a while to arrive; and in the meantime we managed to source the part elsewhere. Again, Adam has been helpful and understanding, and arranged for a refund. Excellent communication throughout our exchanges.”

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Posted 3 months ago

“The part took a very long time to arrive and the shipping was a whopping 20 pounds for a very small piece of plastic. The part was extremely expensive for what it was but that may not be the fault of Unbeatable Bathrooms.”

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Posted 3 months ago

“PLEASE DO NOT ORDER from this website. They will not send you the goods, and you will be left trying to recover your hard-earned money. They do not answer the telephone or reply to emails. It's all very dodgy.”

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Posted 3 months ago

“Excellent service throughout. Would definitely buy from them again.”

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Posted 3 months ago

“Absolutely shocking customer service. They haven’t sent my order, and are now ignoring emails, online chat and phone calls. I’ll be asking my bank to organise a refund because I don’t think my order will ever be fulfilled. Sadly I’d suggest not ordering from this company.”

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Posted 3 months ago

“I would not recommend this company. Placed an order and paid 10 days ago. Still not shipped, no updates, no response to emails, no response from calls or voicemail.”

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Posted 4 months ago

Unbeatable Bathrooms is rated 4.1 based on 562 reviews